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Reviewed May 17, 2018 via mobile

Wonderfully and very tastefully renovated property. The young woman at checkin around 1p pm was incredibly friendly and professional (while the young woman at checkout was quite unfriendly and a chainsmoker to boot).the price was fantastic

Stayed: May 2018, traveled on business
Thank GypsyGitanoAtHeart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Willows, responded to this reviewResponded May 23, 2018

Thank you for your review and your perfect rating! We are pleased that you enjoyed such a great stay with us, and we hope to be your hotel of choice for future visits here! Best wishes, Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2018

We're a family of three here for the Lights Festival show at Thunderhill Racetrack. We stayed one night and was able to get a ground floor room, so that we don't have to carry our luggage up and down. The room was clean and tidy. Two queen beds, a nice LCD TV with cable channels, a table with two chairs, nightstand, lots of outlets, huge sink area to put your stuff, the toilet and bathtub are outdated, an old microwave and a small fridge. This was a pleasant stay right off the I-5. I didn't expect much from a motel, but this motel has exceeded my expectation. Also, the WiFi is pretty stable. Will recommend for those who are in the area to stay here.

  • Stayed: March 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Willows, responded to this reviewResponded April 10, 2018

Thank you for staying with us, we're very pleased that you enjoyed your stay. There's nothing better than knowing that you've found a convenient, clean, and comfortable place with great amenities to stay during your travels. It pleases us so much to hear that we exceeded your expectations. Thank you for your strong recommendation - we are delighted to hear that you loved our property and your stay with us so much! We hope to see you again soon. Best wishes, Hotel Management

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Reviewed March 9, 2018

Really nice décor in the room. The room was very clean and the bed was comfortable. Good location so very easy access. It was very quiet despite being near the freeway. No breakfast but a coffee pot in the lobby and the desk staff made us a fresh pot. A little disappointed that there was no shampoo in the room. They gave us a room with two beds with a minimal extra charge. Good value for the price, I would definitely stay here again.

Room Tip: we stayed on the top floor so quieter
  • Stayed: March 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Grant_MacTavish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Willows, responded to this reviewResponded March 14, 2018

Hi Grant, We are delighted that you enjoyed your recent stay with us, and that you found your room to be comfortable and clean. Our main priority is to provide this for all of our guests. We are always happy to hear that our guests intend to stay with us again, we can't wait to welcome you back! Best wishes, Hotel Management

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Reviewed January 20, 2018

I stayed here several times a few years ago. It in a handy stopping place that suits our driving itinerary. I checked in today but cannot believe how unwelcoming the owner was. There was no conversation whatsoever. I needed an ada room and they didn't have one. I asked if the basic bathroom had grab bars. Her response was a shrug and said "I don't know" I asked if there was a Walmart nearby - her answer was yes - over there and motioned in the direction of the highway. I asked if she could do whatever it is they need to do to allow long distance dialing as I had to let my daughter know I had arrived safely. I do not have a cell phone. She said we don't do that anymore you have to call collect with a very annoyed look on her face. After a long day of driving I don't need that kind of reception. However the housecleaning lady (I think her name was Julie??? made up for it. She was warm and welcoming - saw that I am handicapped and helped me with my luggage and asked if there was anything she could do for me. What a difference.
The room itself was immaculately clean. It is very Spartan - no clock - no closet just a few hangars on a shelf. I don't need a closet but I do appreciate a clock. If you are looking for a basic, clean room for the night it is fine but don't expect anything more.
I think I would feel differently if the young lady who booked my reservation when I phoned as she was extremely pleasant but unfortunately the owner doesn't believe in customer service herself. I will skip the motel on my way back home.

  • Stayed: January 2018, traveled solo
    • Value
    • Location
    • Service
Thank luvmydoxie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Willows, responded to this reviewResponded January 24, 2018

Thank you for taking the time to provide us with this feedback on your recent stay. Please allow me to offer my most sincere apologies that your stay did not live up to expectations in terms of the service that you received upon check-in. The experience you detail is very far removed from the standards we strive for at our hotel - we pride ourselves on our exemplary customer service so I am terribly sorry that we let you down on this occasion. I am pleased that Julie redeemed the situation somewhat, and I sincerely hope we have the opportunity to restore your faith in our general service before long. We would appreciate an opportunity to redeem ourselves in your eyes. Best wishes, Hotel Management

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Reviewed December 5, 2017

I have been staying at this motel 6 on and off for a while now and the two girls at the front desk Rebecca and Johanna are really friendly and helpful. The motel rooms are very nice and accomidate me perfect.

Stayed: December 2017, traveled on business
Thank business180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestXperienceTeam, Guest Relations Manager at Motel 6 Willows, responded to this reviewResponded December 15, 2017

Thank you for staying with us once again, we are delighted to be your hotel of choice in Morro Bay. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. We will be sure to pass your comments to Rebecca and Johanna, who will be delighted with your words. We hope to see you again very soon! Best wishes, Hotel Management

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