Unhappy doesn't describe our experience. We also find it unsettling that you do not have a main customer service phone number to call. You are advertising your hotel under Best Western for one, so we were shocked when we arrived at our location and couldn't find our Best Western motel. We called the Best Western in Willows, CA phone number, but Travel Lodge answered the phone! We decided to stay because Willows was our destination city for that evening, June 30, 2010 and did not know what lay ahead. The place looked run down from our last stay (as a Best Western). The lights in the room were dim, and it didn't feel fresh. After dinner at the nearby restaurant, we went back to the room to watch some TV and found that the remote was old and did not work, had some blue tape over the back where the battery should be, so we called the desk, and was informed we could move to another room! We told the young woman that "no" we would not move to another room, and maybe she could find us a working remote from another room. About 9:30 we had a new remote brought to the room by an employee. That night we turned up the air conditioning because the room wasn't cooling off. It turned out there was NO AIRCONDITIONING and we sweltered all night - not good to have a bad night’s sleep when you will be driving a couple of hundred miles the next day. The bathroom had dried brown drips on the wall in a corner, that might have been dried urine, and a little spider crawled into a crack in the wall. I turned on the water for the shower, anyway, and a big silverfish came scurrying out of the wall where the tub faucet is located. Despite that I proceeded to take a shower and when I got out of the tub, there was a huge black and brown spider IN THE TUB who apparently came for a drink. Don't know if it was poisonous, but it looked like a fiddle-back spider. We were charged $87.99 for the horrific stay at your Travel Lodge. I spoke to the women in charge at checkout, and she took down our complaints, saying the owner/manager would credit us a discounted rate. Of course, we have heard nothing from them. You are ruining your reputation. You are bamboozling your customers, pretending to be a Best Western, and grossly overcharging customers for a despicable stay. There are other terrible accounts regarding this same motel all over the internet. Please send us a refund. We did not receive $87.99 worth of a clean, healthy, pleasant nights stay!
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- Also Known As:
- Willows Travelodge Hotel Willows