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“Had To Move To Another Hotel!”

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Best Western Willits Inn
Ranked #3 of 8 Hotels in Willits
A TripAdvisor Member
15
Reviewed December 4, 2005

I felt I needed to let the business travelers know that the Best Western in Willits is not the place to stay. My company had booked this hotel owing to the name, Best Western. I arrived rather late and had to ring the night bell. After waiting out in the cold at least 10 minutes, a very grumpy man that was difficult to understand answered the door. He was exceeding rude and unpleasant. I felt bad that I had to wake him up, however, it is a hotel and how else could I check in? That night I could not sleep! I felt like trucks were going to come thru my window at any moment. The Hwy 101 comes into Willits and this hotel is located with its windows facing it, a few feet from the road. There is also a light right beside the hotel and trucks grind down and gear up all night! The room itself was okay, both in quality and cleanliness. The worst part of this experience to me was that the "managers/owners" were extremely unhelpful in whatever I asked. I needed directions to the company I was to visit. They didn't know. They didn't offer to get a map out, etc. This is not a large town - so why didn't they know? They had no recommendations of where to eat - just vaguely pointed me to a diner across the street. I decided after the first morning that I would find some place else to stay and I checked out and moved to the only place in town which is not right on the road - what a difference in noise level and customer service!

  • Stayed: November 2005, traveled on business
    • Value
    • Rooms
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 - 251 of 253 reviews

A TripAdvisor Member
Sonoma county
16
Reviewed October 14, 2005

I called to make a phone reservation to reserve a room for my husband and his friend and gave my credit card number. The man taking the reservations was very polite, and when I told him they may be arriving late he told me to have them call if they were arriving after 9:00pm. I told him I would relay the message, and that was the end of our conversation. My husband called later that afternoon and said they did not think they would make it and for me to cancel the reservation. Another family member called a few minutes after 4:00pm to cancel and was told by a very rude women that it was too late to cancel and that she was going to charge the night to my credit card anyway. I called later out of disbelief and was subjected to the very same rude lady who kept repeating over and over that it was hotel "policy" to charge for a cancellation after 4:00pm. I told her I was not informed of this "policy," when I made the reservation and she basically said it didn't matter, that I should have known this. I have never been treated in such a rude manner by a hotel employee, or "owner"(or who ever she was) before. I just felt I had to warn people about the "unsppoken policy" at the Willits Best Western Hotel. I wish I had read the previous reviews before I tried to reserve a room from them, because had I done so I would never have bothered calling them.

  • Stayed: October 2005
    • Service
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
New York
39
Reviewed October 1, 2005

Stayed here 1 night in Sept. 2005 had 2 rooms. I found nothing at all wrong with this hotel. Check-in was quick and rooms where very clean. There's a nice little Mom & Pop Take out place next door that I would recommend named Chad's Fish & Chips very nice friendly people and good food.
Stay Here You'll like It.

  • Stayed: September 2005
    • Value
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2005

I had read the two very negative reviews before I spent the night at the Willits BW but there aren't that many lodging options there so I thought I'd try my luck. Our third floor room was clean and relatively quiet and we were perfectly satisfied with our one night stay. We had no special needs so there was no opportunity to test how accommodating management might be. Our impression of the couple who runs the motel is that she is (at least initially) friendly and he is strictly business and not particularly welcoming. Can't say how either responds to problems since we didn't have any. I would consider staying there again. FYI -- one of the best meals I've had in a long time was at the Purple Thistle in the center of Willits. The Cajun Salmon was terrific as was the vegi tempura that my wife got. This Irish pub has an odd mix of food (sushi, tempura, seafood) for a pub. While I may not rush to stay at the Willits BW again I will try to have another meal at the Purple Thistle.

  • Stayed: August 2005, traveled on business
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3  Thank John D.M.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Stone Mountain, Georgia
18
Reviewed August 1, 2004

After reading the last person's review, I had to share my own experience at the Best Western Willits Inn.

In April of 2003, I was traveling through Willits by myself with my then 15 month old daughter. Because I knew that the Best Western was new and my husband had stayed previously, I figured it was a safe spot to stay (woman traveling single with child). I checked in and requested a ground floor room, as I had the toddler, luggage, playpen, etc. to carry to the room. Despite that request, I was put in a room on the floor up, requiring me to take the stairs. My little girl couldn't climb stairs and it was cold and rainy and there I sat with all of my luggage, crying. I finally got up the nerve to go back into the office and DEMAND that the man working help me carry my luggage up those stairs and to my room. He tried to argue and was not happy, but I wasn't budging. There were hardly any guests there - why couldn't I have been put on the ground floor? He finally carried my luggage - although obviously angry that he had to.

So we finally get to the room and I open the door and am hit by 100 degree air. The heater appeared to have been running on high for DAYS. The hotel employee had made a quick disappearance and I was so tired from driving for so many hours that I just wanted to get something to eat and sleep. I turned off the heater, opened the window to let some cold air in and it still took nearly an HOUR to cool the room off. When I opened the nightstand drawer, it literally radiated heat. And to top it off, the pizza place across the street wouldn't deliver because it was raining. WHAT A NIGHT!

I can't comment on the "continental breakfast" because I didn't bother to stay around in the morning after being treated so poorly the night before.

The hotel is new and I think would be a descent place to stay - if they got all new employees or owners or something.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2004

My wife and I travel on the North Coast often. While traveling through Willits on a cold evening in November, 2003, we stopped for the night at the Best Western Willits Inn. Having seen this inn being built a few years ago, we had talked about staying here. Knowing that Best Western doesn't put their name on any inn without it being good, and seeing that it was one of the nicer-looking motels in Willits, we checked in. The manager was friendly and gave us a room on the third floor even though we asked for a room on the second floor. (The first floor is actually below ground level). I had sprained my ankle a few days earilier and didn't want to have to haul our luggage up an extra flight of stairs. I explained this to her. She said those rooms were reserved even though there were only a couple of other cars in the parking lot and it was 8 p.m. on a weeknight. I don't know when the other people were scheduled to come in! It was a cold night, so after getting into our room, we turned on the heater. After about 20 minutes, the room wasn't warming up. It's a standard-size motel room. I called the front desk. The manager said the heater took time to heat up the room and to give it more time. The explanation she gave sounded inane but we were tired and so we gave it another 10 minutes to heat up. Still no heat. I called the front desk and asked to be transferred to another room. Her tone suddenly changed. She asked in an accusatory tone if we had used anything in the room. We hadn't and I told her so. She then told me to I'd have to come and get another key from the front desk. She handed me the key to the new room without apologizing. After getting the key, we moved into an adjacent room. After about 15 minutes, there was still no heat. Frustrated, we grabbed our luggage, loaded it in the car and went back to the front desk and told her we didn't want to stay there. She then sent her young son up to the second room to see if we used anything. While her son was gone, she got angry at me for wiping my boots on the welcome mat when we first checked in. Isn't that what a welcome mat if for? To clean off your shoes so you don't track mud into the lobby? Or into the motel room? She never apologized for having faulty room heaters nor did she ever try to put us in a room where maybe she knew the heaters worked. There are not a lot of good-looking motels in Willits. Best Western Willits Inn is a good-looking motel. And their rooms are clean. It's not that old so I would bet they don't have mechanical problems with their room heaters. What seems apparent to me is that the owners are cheap and don't want to pay the gas bill to heat the rooms. We never got a chance to take a shower but it's possible the hot water there is not very hot. That's a real shame. Because it gets cold on the North Coast in the winter. Bone-chilling rain kind of cold. And hot in the summer. I wonder how the AC works. I'm betting not very well. I'll never stay there nor will I recommend this place. Pass this place by (it's the first lodge at the south end of Willits) and find somewhere else to stay in Willits.

14  Thank MarshRat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2014
Google Translation

Room Tip: Plutôt a l'étage (il n'y en a qu'un)
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  • Stayed: September 2014, traveled as a couple
    • Value
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Thank klein a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Willits Inn

Address: 1777 S Main St, Willits, CA 95490-4404
Phone Number:
Location: United States > California > Mendocino County > Willits
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Willits
Price Range: $127 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Willits Inn 2.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Best Western Willits Hotel
Willits Best Western

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