We arrived at 12 am after a 4 hrs drive from Las Vegas...Our reservation clearly said for 3 people but as the hotel was fully booked we received a one bedroom with no extra bed no nothing as the hotel had no more extra beds. My boyfriend had to sleep in the floor and my dad in the other half of the bed which was actually broken. Isn't your business to accommodate people even when fully booked? For the first night 3 people were suppose to sleep in the same bed!! I believe that's just unacceptable. Your receptionists should give solutions not just problems! The Chinese receptionist who we talked with that night was so impolite and didn't act or looked professional at all.
We travel a lot and we never had such an experience we are never coming here again.
Yes.. we received free breakfast once but really that didn't change anything. We asked for late check out and once again was not possible.
Anyway we do not recommend this hotel!! Seems like they can not handle the business when fully booked and have 0 solutions to guests problems.
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