Perhaps it was my mistake making this reservation through a third party. A mistake I will not make again. When I showed up at the hotel I was told the only room available was a smoking room but I was in luck, it is a suite! Having stayed here before I was familiar with the style of the rooms and amenities. This room was twice as large as any others and that is where the story gets interesting. The carpet was dated and worn, the tv was something I hadn't seen since the 90's and didn't face anything in particular. The majority of the space was just a wide open room, great if your a bunch of kids looking for a party pad(that's what it smelled like). I'm a 34 year old and was in town on business. Everything was worn and dated! When I called the front desk they informed me there was nothing else and my request for a non-smoking room would not be available. At this point I decided to leave, as I was packing my bags the manager called to express his apologies and they found me a room! Poof magic! The room was fine. What I had expected. A few other incident over the next two days made me doubt the aptitude of the staff and management. I ordered decaf tea and was brought anything but decaf. I asked for a robe to wear down to the pool and it took one and a half hours to get it. I called numerous times and was told it was on its way. Eventually I just sat in the lobby and waited for it. I stay in hotel several times a month, I generally have low expectations everything is perfect and my request are mundane yet always performed with the utmost attention and care. Because my first two stays here were truly fantastic I was disappointed to find things had taken a turn toward the worse.
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