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“BEWARE” 3 of 5 bubbles
Review of BEST WESTERN Palm Garden Inn

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BEST WESTERN Palm Garden Inn
Ranked #2 of 10 Hotels in Westminster
Certificate of Excellence
Sparks, Nevada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“BEWARE”
3 of 5 bubbles Reviewed June 16, 2014

We were unaware that there is no elevator. My wife has bad knees and I had just recently had back surgery so going up an down stairs was very difficult. We made this clear when we checked in but the clerk made no attempt to see if a 1st floor room was available and in a matter of fact tone just said she would get someone to take our bags upstairs. Except for this, the hotel is very nice.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank rocat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 18, 2014
Thank you for completing a survey for us. We apologize for any inconveniences you had with us. We try our very best to accommodate every guests needs. Unfortunately on our sold out days, we have very limited rooms available to accommodate if there were no requests made prior to check in. I hope you can will give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

351 reviews from our community

Traveler rating
    143
    127
    48
    22
    11
See reviews for
176
63
15
50
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 13, 2014

Pool was small; 5' deep; OJ was very watered down; waffle batter ran out early and not replaced promptly. Pillows all same type density. They did offer restaurant eating suggestions on 3 different sheets of paper; mostly vietnamese options. Clean pool; the eating area was very cramped and stuffy; scrambled eggs were very dense; round sausage patties meh.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 16, 2014
Thank you again for doing a survey for us and we apologize for the experience you had with us. We take every survey and use them to make further improvements to our property. I hope you will give us another chance in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed June 8, 2014

June 8, 2014; 8:15 pm: I'm very sad to say that over the last year or so, the service here has declined considerably. The GM is amazing, but I haven't seen her in quite a while. The current staff are surly and unhelpful. I just sent my son down to the front desk to ask for a fork from the breakfast room and the 2 male employees behind the desk completely ignored him while they finished their personal conversation. When 1 employee left, the remaining front desk clerk turned back to his computer and continued to ignore my 13-year-old son, who just stood there waiting to be acknowledged. After several minutes, the clerk looked up and said "What do you want?" Unbelievable. We're going to have to find a new place to stay when we're out here, which is quite often.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank MRoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 10, 2014
I would like to apologize for the experience you had with us while at our property. I will discuss this with my staff and resolve all of the issues you mentioned. I hope you do give us another chance in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 29, 2014

Everything worked out well during my stay.
I had a king size bed room and it was huge, clean, and comfy.
Breakfast were decent, I liked the waffle maker, they only have one, I prefer to have at least two as there are many guests in the hotel.
Location is near the high way, closed to the places I wanted to visit.
Staff are helpful and nice.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sunshine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, May 30, 2014
Thank you for taking the time to complete a survey for us. We are glad you had an enjoyable experience at our hotel. We have now brought in another waffle machine so we do have two currently. I hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 24, 2014

AC wasnt working and no staff help at 3 am in the morning but we didnt really expect there to be. Fairly straight forward, not too shabby. good place to crash after prom if you're going to disneyland the next day

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Yezhen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, May 26, 2014
Thank you for taking the time to complete a survey for us. We are glad you had an enjoyable experience with us. I would like to apologize for the AC not working. We since have resolved the issue. We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Layton, Utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 12, 2014

We stay at Best Westerns and Best Westerns Plus commonly. I expected a safe, clean, cozy hotel stay. Needless to say, I did not feel safe in this neighborhood and with entrance to the hotel so open to just anyone. The room was supposed to be non- smoking and reeked of smoke. There were long dark hairs all over the bathroom floor. In general, the bathroom did not have a very clean appearance. I found a bug in the sheets. The rest of the room did not smell of clean anything either, but it was hard to tell how much surfaces and carpet are being cleaned since the decor was so dark. The carpet did not feel clean on bare feet. Will not go back.

  • Stayed May 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Tamara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, May 14, 2014
I would like to apologize for the experience you had with us. We do take all comments and surveys seriously and will resolve every issue you mentioned. I hope you do give us another chance to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

This was a great hotel choice. The beds were comfortable, the decor lovely and the pool was great. I would stay again if I'm in the area. They offered breakfast that included more choices than just a cup of coffee and dry bagel. The hotel staff was friendly and security patroled the area at night.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank MandyL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, May 12, 2014
Thank you for taking the time to do a survey for us. WE are glad you had a great experience with us and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Palm Garden Inn

Property: BEST WESTERN Palm Garden Inn
Address: 13659 Beach Blvd, Westminster, CA 92683-3203
Phone Number:
Location: United States > California > Orange County > Westminster
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Westminster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Palm Garden Inn 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Best Western Palm Garden Hotel Westminster
Best Western Westminster
Westminster Best Western

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