My wife and I stayed this week for our anniversary. We checked in and requested a room the the Rose Arbor view as suggested when we made the phone reservation weeks in advance. They made the request and told us where to park. When we pulled around the corner we found the lot full with construction vehicles and very loud construction going on. We went back to the front desk to request our original room with the golf course view; however, for some reason this was no longer available, only a lower grade suite. We chose the lower grade suite as the construction noise made the original level suite we requested unbearable. It would have been nice if they had explained to us the construction going on when we requested the Rose Arbor view.
The bottle of wine we purchased to be waiting for us upon arrival never made it to the correct room until late in the evening when we had to remind them that we had purchased it.
Part of the reason we picked this hotel, was its proximity to Malibu Wines.
We requested direction to Malibu Wines at the front desk. They printed out the directions for us, but when we followed the map it took us to the wrong place. We needed to call the winery and ask them how to get there from the place the hotel's map had left us.
In the evening we went to the bar onsite, Bogies. We had a good time there until it was time to leave. There was a fight going on at the entrance that blocked us from being able to exit for a while. More concerning is that it seemed that some involved in the skirmish were employees of the place.
In the morning, we requested a late check-out (you can only request one the morning of here). They were able to accommodate the late checkout, so we decided we'd take advantage of their tennis club. We called ahead to see if they rented racquets. We were told that they did not, so we when out and bought a couple. When we arrived to the clubhouse to check in and get a court assigned, there was a large box by the counter filled with racquets labelled "Westlake Village Rental." Perhaps those are only for members of the club and not hotel guests, so it's still unclear whether or not you can expect to rent a racquet during your visit.
We then headed back to the room at 11:40am to get our stuff together and check-out before 12:30pm. When we got to our room, the key no longer worked. We had to go back to the front desk and have them reactivate the key so we could get back in and pack up all of our things and leave.
All of these issues came about from a 1 night stay. What was supposed to be a relaxing anniversary night became a hassle of needing to followup with everything to make sure that we got what we were paying for.
It's a shame because the resort is beautiful, and looks exactly like the kind of place we wanted to spend a relaxing getaway. Through all of the problems, the staff was always very friendly and worked to correct the issues. Perhaps if you were planning a longer stay, the hiccups will get sorted out if you take the initiative to get them corrected and the rest of the stay will go smoothly, but for a night or 2 it's just too many problems to make it worth the money. For a similar cost we could have stayed at the Four Seasons.
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- Also Known As:
- Westlake Village Hotel Westlake Village