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“Stayed for Business & Pleasure - Very good experience”

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Four Seasons Hotel Westlake Village
Certificate of Excellence
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stayed for Business & Pleasure - Very good experience”
4 of 5 bubbles Reviewed December 19, 2012

Went for my company party and spent the night. Very nice staff, clean hotel, good food. The Concierge made sure we had a reservation for the brunch the next morning, and we had to change times and party size a few times and they never griped with us. We are locals, but the look and feel of the hotel makes you feel like you are really on vacation. Complimentary wifi was a plus. They also brought a fridge into our room at no extra cost. Usu. at luxury hotels there is always a fee or catch - but Four Seasons really seemed more concerned that we had a good stay rather than that they got a few extra $$. Will definitely stay here again!

Room Tip: Ask for a view of the waterfall & definitely go to the brunch!
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  • Stayed December 2012, traveled on business
    • Value
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Helpful?
1 Thank CDubya85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 18, 2013
Thank you for sharing your experience with us! I am so glad that you and your colleagues enjoyed your company holiday party here with us. I was especially pleased to hear that we were able to enhance your stay with some of our complimentary services and amenities. On behalf of our entire team, I look forward to welcoming you back to Four Seasons Hotel Westlake Village. Thanks again for the lovely review!
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1,248 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
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English first
Detroit, Michigan
Level Contributor
189 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

The grounds are beautiful. The spa is very nice. The guest rooms are spacious. They have so much banquet space that it is almost like a banquet hall with rooms attached to it. I have never met staff that cared so much and worked so hard. The staff are the best part of this hotel! The food presentations, the caliber of service, the cleanliness of the hotel and the size of the guest rooms were all outstanding. Regretably, they have some serious IT issues. If you are considering this property for a corporate group function, I would recommend bringing in all of your own IT and AV. We had major challenges. Nobody competant on staff to even hook up a printer/copier. We couldn't get consistent internet for over a week. Bring in your own and you will probably have a successful program.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank CorpPlanner_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 18, 2013
Thank you so much for taking the time to share a review of your stay here. I apologize for the delay in response, and assure you that we value your feedback greatly. I was delighted to hear that you enjoyed our grounds and meeting space, and was equally sorry to hear of your experience with our IT and A/V services. I am pleased to share with you, however, that since your visit we have been working hard to improve our IT services and are currently in the process of expanding our capability to double the bandwidth and speed. We hope to have an opportunity to welcome you back so that you may experience some of these improvements. Again, thank you for sharing.
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Los Angeles, California
1 review
5 of 5 bubbles Reviewed November 28, 2012

Beautiful accommodations, service and the staff are incredibly helpful. Perfect weekend getaway from Los Angeles. The spa feels like you are completely removed from all cares and worries in the world and provided a much needed break from the everyday "busy" of life.

Room Tip: Choose a room that faces the gardens.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Erin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 11, 2013
Erin, thank you for sharing your comments and reviewing our property. On behalf of our entire team here, I want to extend our appreciation for your compliments toward our service and staff here at Westlake Village. We're delighted that you enjoyed a well-deserved break from everyday life, and are pleased to be your "staycation destination" in the Los Angeles area. :) Hope to welcome you back again soon, and thank you again for the review.
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South Portland, Maine
Level Contributor
466 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
4 of 5 bubbles Reviewed November 26, 2012

This hotel is not in your typical Four Seasons resort area or large city so they make up for that with impeccable service in the spa and pool areas. The pool staff offer frozen mangoes and blueberries, ice creams, sun tan lotion, poolside lunch service on trays, etc. They go out of their way to make your visit special. The grounds of the hotel are beautiful. The rooms are spacious and well appointed. Unfortunately I can not give this hotel a 5 star because the food was disappointing. I ate brunch, lunch by the pool and a dinner in the bar and all 3 meals were very expensive and very uninspiring. There are wonderful restaurants close by and in Malibu so I would go that route and enjoy what the hotel does well!

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank Rhonda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 11, 2013
Rhonda, thank you for taking the time to share a review of your stay with us last November. My apologies for the lateness of this response. I was delighted to hear that you and your family enjoyed your visit to the property and had an outstanding experience relaxing at our outdoor Serenity Pool. I was very sorry to hear that your dining experience in our outlets was not equal to that at the pool, and I have shared your feedback with our F&B management team. Your comments help us to improve upon the quality of our menus, and we hope to have an opportunity to welcome you back to experience these improvements in the near future. Again, many thanks for sharing.
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Temple Hills, Maryland
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

I would stay here, again, and again, and again. The rooms were well-appointed, the service is impeccable. Don't take a cab from the airport (LAX) to this hotel, will cost you over $100 (yikes). The spa service were indescribable.

  • Stayed July 2012, traveled on business
    • Value
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Helpful?
Thank LBoogie1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 11, 2013
Thank you for sharing such a delightful review with us! On behalf of our entire team here at Westlake Village, we are thrilled to be a place you would return to again (and again, and again). :) We look forward to welcoming you back again soon! Many thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

The Four Seasons is a beautiful hotel inside and out with great service! I always stay there when I'm in the area and am never disappointed. A highlight of the hotel is the large and well equipped gym which rivals most health clubs. The indoor pool is also large enough for lap swimming. The spa is awesome if you have a chance to take advantage during your visit.

The only downside is the walk from the parking deck is a little far, but the weather is usually perfect and the grounds are lovely year-round.

Room Tip: Ask for a view of the waterfall.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcbunc85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 11, 2013
Thank you for sharing this delightful review with us! I am delighted that you had the opportunity to enjoy some of our property highlights such as the indoor swimming pool and fitness center during your recent business trip. We are pleased to welcome you back as a regular guest and look forward to welcoming you "home" again soon. :) Many thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabasas, California, United States
1 review
5 of 5 bubbles Reviewed November 14, 2012

Great food, meeting rooms and staff. Beautiful grounds to take short walks during breaks. Warm, friendly people greet you at the door and throughout the property. Plan on spending big bucks, this isn't a Holiday Inn Express :-)

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asrhodes, Public Relations Manager at Four Seasons Hotel Westlake Village, responded to this review, February 11, 2013
Thank you, Chris, for taking the time to share a review of your stay with us. We are pleased to hear that your business trip was enhanced by our meeting space, food quality and level of service, and we hope to have a chance to welcome you back again the next time your travels bring you to Westlake Village. Many thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Westlake Village

Property: Four Seasons Hotel Westlake Village
Address: 2 Dole Dr, Westlake Village, CA 91362-7300
Phone Number:
Location: United States > California > Westlake Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Westlake Village
#1 Family Hotel in Westlake Village
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Westlake Village 5*
Number of rooms: 270
Official Description (provided by the hotel):
Close to both Los Angeles and Malibu, Four Seasons Hotel Westlake Village offers a convenient destination for both business and leisure with extensive meeting space, diverse dining options, acres of gardens, an extensive Spa and health-inspired programs at California Health & Longevity Institute. ... more   less 
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Also Known As:
4 Seasons Hotel Westlake Village
Four Seasons Westlake Village
Westlake Village Four Seasons

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