We have gone here three times, and have loved it. The staff is friendly, competent, and business-like (no "Hi I'm Bambi and I will be taking care of you today." thank goodness). The food is always well-prepared, hot, and a normal portion. Good selection on the menu for meat-eaters, pasta lovers, and vegetarians. The pizza is GREAT (authentic, not prissy). The salads are creative and not overdressed. Desserts are good--if you have room. I like the 15% gratuity included--more like Switzerland and other European countries. I have never had bad service. If I did, I would talk to the owner/manager immediately because he would want to know it. Vivoli is a nice family restaurant that you can dress up for, or go casual. You want something more fancy? Go to the Four Seasons. This is a place I can return to and enjoy every couple of weeks. It doesn't break the budget, but is good food.