We were impressed with this property as the staff was very friendly. The rooms were clean and liked we can open a door for fresh air.
We ate at the restaurant in the morning a couple times and appreciated the high focus of service and an attitude we are here to serve you. We appreciated the friendly staff and took care of us. We thought the morning breakfast buffet was really nice and it was not the typical "cheap" buffet. The food quality was very nice and healthy. My wife noticed Stevia is offered which is very rare for a restaurant.
Our first night, we were woken to HVAC units turning on/off with staff working a loading dock 3AM. Make a call to front desk to quite down the staff. Next morning, we opted to move rooms and the front desk person (Sue) sent our room a bottle of wine and fruit plate for the inconvenience. We really appreciated how they handled the situation. This is what I expect as I could tell the Hyatt of really focused on guest comfort and not overly focused on the hotels bottom line. I feel the Hyatt knows the service will win the business, not the other way around of a typical hotel carrying more about the bottom line than guests. This was a nicely ran property.
- Official Description (provided by the hotel):
- Escape from the ordinary in Southern California at the extraordinary Hyatt Westlake Plaza in Thousand Oaks. A unique combination of outstanding business facilities and a resort-like atmosphere, lush gardens and relaxing décor create a Mediterranean luxurious hotel oasis in the center of this busy Thousand Oaks business complex in Westlake Village. Conduct meetings in elegant, updated venues, host an outdoor reception in the warm California sun, or court clients at a nearby golf course. Take advantage of our luxury hotel's ideal location to visit sights from LA to Malibu, Ventura or Santa Barbara with ease. Discover for yourself the outstanding services and welcoming staff that make Hyatt Westlake Plaza in Thousand Oaks a perennial favorite. ... more less
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- Also Known As:
- Hyatt Westlake Plaza Hotel Westlake Village
- Hyatt Westlake Village
- Westlake Village Hyatt