Your Westlake Village, California location charged me twice... I have been trying to get my money refunded to me for OVER a week now and keep getting told it was "submitted". As a single parent this is really a hardship on me. I don't think I will ever use your hotel again! They said I had TWO reservations and didn't show up for one of them. Why wouldn't they tell me that upon check-in? It has been 9 days since I called and informed them of the mistake and while the girl that I spoke with was very nice, professional and apologetic I cannot help but be aggravated at this fiasco. I have NEVER had to wait more then 3 business days for a refund. Next time I think I'll stick with Starwood Hotels.
- Official Description (provided by the hotel):
- Escape from the ordinary in Southern California at the extraordinary Hyatt Westlake Plaza in Thousand Oaks. A unique combination of outstanding business facilities and a resort-like atmosphere, lush gardens and relaxing décor create a Mediterranean luxurious hotel oasis in the center of this busy Thousand Oaks business complex in Westlake Village. Conduct meetings in elegant, updated venues, host an outdoor reception in the warm California sun, or court clients at a nearby golf course. Take advantage of our luxury hotel's ideal location to visit sights from LA to Malibu, Ventura or Santa Barbara with ease. Discover for yourself the outstanding services and welcoming staff that make Hyatt Westlake Plaza in Thousand Oaks a perennial favorite. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Westlake Plaza Hotel Westlake Village
- Hyatt Westlake Village
- Westlake Village Hyatt