Stayed at the hotel for a wedding, tried calling the day before to arrange an early check in and it took 5 calls to get someone to pick up at normal business hours. When finally getting through I was informed I had no reservation even though I had an email confirmation. 15-20 min later my reservation was found. Upon checking in I asked the front desk for the welcome package for the wedding, I was told the bellman would deliver it later. Upon checking out the next day I once again asked for the welcome gift and got the same answer. The bell man failed to deliver it and the front desk never checked. The room was average the Internet is billed through a 3rd party so have a credit card handy. Make sure you don't get a corner room because it means you'll have no balcony. Had brunch at the hotel and it took staff a long time to clear the tables or bring drinks but the food was ok.
- Official Description (provided by the hotel):
- Escape from the ordinary in Southern California at the extraordinary Hyatt Westlake Plaza in Thousand Oaks. A unique combination of outstanding business facilities and a resort-like atmosphere, lush gardens and relaxing décor create a Mediterranean luxurious hotel oasis in the center of this busy Thousand Oaks business complex in Westlake Village. Conduct meetings in elegant, updated venues, host an outdoor reception in the warm California sun, or court clients at a nearby golf course. Take advantage of our luxury hotel's ideal location to visit sights from LA to Malibu, Ventura or Santa Barbara with ease. Discover for yourself the outstanding services and welcoming staff that make Hyatt Westlake Plaza in Thousand Oaks a perennial favorite. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Westlake Plaza Hotel Westlake Village
- Hyatt Westlake Village
- Westlake Village Hyatt