We thought KOA would be a good idea for our one night stay in Sacramento and we were enjoying ourselves, even planning future camping trips-- until this morning. We will NEVER stay at another KOA and will specifically recommend friends and family never visit the KOA in Sacramento.
We arrived late, settled in with no problem. The campground was quiet, slept soundly--until we were awakened by lawnmowers literally outside our camper. We figured we had slept through until 9 or 10, given the noise. No, it was 7:30am. The ground crew was mowing directly through our campsite, moving our picnic table aside to pass through the site over and over again. So much for a relaxing morning.
When we spoke to the manager, we were informed that the ground crew were "Mexican", as though that was an explanation for having been awakened so early. When we asked for a refund, or a partial refund, he informed us that "it didn't work that way." How, exactly, does it not work that way? We paid for a campsite that we were prevented from enjoying. Having worked in the hotel and hospitality industry for years-- this is simply not how business is done. Don't waste your money on the Sacramento KOA.
- Also Known As:
- Sacramento West Old Town Koa Hotel West Sacramento