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“American Girl Package not as expected”

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Le Parc Suite Hotel
Ranked #8 of 19 Hotels in West Hollywood
Certificate of Excellence
vancouver
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“American Girl Package not as expected”
Reviewed December 25, 2006

We stayed at this hotel for my daughters 10th birthday.
We took her to La to visit the American Girl store.
Our experience at the hotel was less than expected.
We ordered the american girl package to surpise our
daughter, but when we arrived, it was to in our room.
We asked a number of times throughout the day to
have it sent to our room, and nothing came, finally by
bedtime We called the front desk again, they were not
wanting to bring the items up with every excuse in the book.
No one cared that it was my daughters birthday and we had
come all the way from Canada. Needless to say, it was not
a surprise for my daughter anymore! Finally at bedtime staff
brought 2 beds up for my girls dolls, both missing pieces.
They did not bring up the rest of the items, and the next day
again, we had to ask for the remaining items promised in the
package. The first night there was no linen at all on the pull
out bed, so again we had to call down to the front desk.
The car promised to drive ust o the the American girls store
was rarely available, so we had to pay for a taxi, there and back.
There were never enough towels, despite the fact they knew
four people were staying in the room. After a long day at
Universal Studios, we got back to the hotel, only to find we
could not have dinner there because a wedding was taking
place. Again the car was not available to drive us anywere to
eat, so we paid yet again for a taxi.
The Manager offterd no apologizes for such poor service, only
excuse, after excuse, Staff is sick, I don't have the Key to the storage room, The girls who does the American girl bookings is off. It really was endless and very offensive. Basically every request was to much for the staff at the hotel and customer service was nonexistant. Very dissappointing. By the way we had a Great time at the American Girl Store and found people very
friendly in LA.

  • Liked — Restaurant staff were very nice
  • Disliked — poor service
  • Tips/Secrets — Do not stay there
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AAGGHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Brooklyn, NY
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 10, 2006

I stayed at the Le Parc Suites in December 06 for a 5-night stay. It was a thoroughly enjoyable experience. The suites are all well-appointed, spacious and comfortable. The service was top-notch and courteous, especially the room service which always arrived within 15 minutes of my ordering it.
The rooftop pool area is gorgeous and well-maintained. The gym is tiny so don't plan on getting a great workout there. That's really the only flaw of the hotel. Everything else is fantastic.
The hotel is located on a quiet street in West Hollywood. I never had any problem with noise. Melrose Avenue is a block away with its many shops (and try lunch at the Urth Cafe - it's great) - although in LA you really have to drive everywhere anyway!
I think Le Parc Suites is a hidden gem, in a great neighborhood, at a great price. I highly recommend it!

  • Liked — The rooms
  • Disliked — The gym
  • Tips/Secrets — Check out the Urth Cafe, a block away on Melrose, for a great lunch or breakfast.
  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Quidditchgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood,CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2006

LeParc Suites is a great location, for a great price. The suites were spacious and the staff were polite and courteous. However, the staff were not able to handle or respond to our hospitality/customer service problem. On the second day of our 4-day stay, water leaked from the balcony onto the carpet inside our suite. Each day we reported the problem, a different staff person would come and place towels on the rug. The carpet remained wet, covered with the damp towels throughout our stay. We are left with memories of steppping on & tripping over wet towels.

Stayed November 2006
Helpful?
1 Thank patsydel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Parc Suite Hotel

Property: Le Parc Suite Hotel
Address: 733 N West Knoll Dr, West Hollywood, CA 90069-5207
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in West Hollywood
#7 Romantic Hotel in West Hollywood
#7 Luxury Hotel in West Hollywood
#8 Family Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Le Parc Suite Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
An all-suite hotel in the chic neighborhood of West Hollywood; Le Parc Suite Hotel offers accommodations which attract clients from upscale designers to celebrities. Enjoy the luxuries of home while relaxing on our rooftop oasis, where you'll find a tennis court, a heated swimming pool, lavish cabanas, and a sunning deck - all with a spectacular view of the Hollywood Hills. Our quiet location is coveted by those who appreciate peace and privacy. A daily Amenity Fee will be collected at the property. ... more   less 
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Also Known As:
Le Parc Hotel West Hollywood
Le Parc West Hollywood

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