After receiving many many emails from the London Hotel promoting their beautiful roof top pool, I decided to take my two teenage daughters there to spend a weekend lounging at the pool. After a long day of travel we arrived at the London Hotel at 2pm to find our room that we reserved was no longer available and we had been "upgraded" to a smaller room for the same price. This seemed very insulting to my intelligence. I was also extremely disappointed to be told "and by the way the pool will be closed the rest of the day (a hot Friday afternoon) because someone was having a roof top wedding and had reserved the entire pool." I was told we could be shuttled a couple of miles away to use another hotel's pool. This was unbelievable to me and very upsetting to my daughters who I had sold the hotel to them based on the pool. I couldn't imagine a hotel of this calibre that was willing to put out every single guest of their hotel to accomodate one! The other thing that blew me away was I was only home one day and received an email from the London Hotel promoting their rooftop pool! This was laughable! Beautiful hotel with beautiful rooms but very very ugly customer service policies and lack of five star vision.
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- Also Known As:
- The London West Hollywood Hotel West Hollywood
- London West Hollywood
- London Hotel West Hollywood