Everything about this hotel was excellent except for a puzzling lack of service around the rooftop pool. On our first day, we were there along with a small number (perhaps 8 or 10 people total) of other parties. The setup led us to believe that staff would come around to our chairs to take drink orders, inquire as to our needs, etc. We thought this because there is a well-stocked bar and a number (3 or 4) of what we thought were waitstaff. After 15 minutes of no attention (to us or anyone else around the pool), my wife walked up to the bar to ask that we be waited on. The waitstaff jumped to attention at that point, and made their way around the pool to the other guests. As we left for the day, we thought that maybe it was a "self-serve" arrangement? If so, why were there so many people standing around?
Imagine our surprise when we returned to the pool the next day, and received exactly the same treatment! Lots of staff visiting with each other, but nobody paying any attention to the guests. This time my wife only took about 5 minutes of this, when she went back up to the bar and asked that we be waited on immediately. To paraphrase what she said when she came back: "For $500 a night I should not have to ASK to be waited on--why are they not basically following us to our chairs?"
I should say that everything else about the hotel was superior--quiet, elegant rooms, attentiveness of staff (other than the pool), helpfulness of the concierge, valet staff, excellent food and drink.
I'm just not sure what was going on at the pool.
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- Also Known As:
- The London West Hollywood Hotel West Hollywood
- London West Hollywood
- London Hotel West Hollywood