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“Another good stay, but room switcheraoo at check in/zero innovation at bkfst”

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The London West Hollywood
Ranked #3 of 18 Hotels in West Hollywood
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
227 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Another good stay, but room switcheraoo at check in/zero innovation at bkfst”
5 of 5 bubbles Reviewed January 4, 2013

We've stayed there before. It rocks. This is a well oiled machine in weho and they know it. Not a thing wrong here except the room I guaranteed at booking wasn't available at check in. Normally, you're given an upgrade should this happen, but I wasn't. But I still managed to pay the rate for the room I booked (between the standard room and one bedroom suite), but was given a standard room. Not quite sure why. So, to stop you right now from marrying yourself to the type of room you booked...don't. It won't happen. Just accept it and move on. Second, while the breakfast table was a great thing to include, it doesn't vary one bit from day to day. Some like that consitency, but for a 4 night stay, a little variance would have been nice. Saying all that, what an incredible hotel and one I consider to be the best I've stayed in L.A. and probably the U.S. I'm in love with the design, the valet, the front desk and concierge. They are all top notch, kind and courteous. The bell and door staff are kind and remember you. It felt like coming home each and every evening. Even the maid staff on the floors said hello! Ok...just stay here.

Room Tip: They're all pretty darn wonderful and you get a great view out of every room - rooms face either...
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  • Stayed January 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jacksondc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,603 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (350)
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English first
London, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 4, 2013

Excellent hotel; well-decorated with large comfortable rooms. Very good value for money considering the size of rooms, helpful staff and amenities. From bellhops to concierge all staff were courteous and friendly. The location can't be beat - unusual to be able to walk anywhere in LA but you can get to lots of places on foot from the hotel. Really couldn't find anything to fault - the gym is a bit puny and it would be nice to have a hot tub by the pool.

Room Tip: We had two rooms, both big, good views.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 3, 2013

Positives- Good location, nice decor, convenient valet parking ($33 a night), nice Gordon Ramsey restaurant, pleasant staff, nice bathroom with large tub and shower, .Internet (a little slow, but pretty good) and continental breakfast buffet (very nice) included in room rate
Negatives- London suite is really a junior suite or large room with terrace but poor layout, no privacy between bed and sitting area, poor lighting layout, insufficient to read in bed, restaurant generally has 5-10 minute wait for breakfast after 9am and little privacy at most tables due to not opening back room, relatively small TV (32 or 35 inches) far from bed, We just stayed in a similar sized room at the Encore with larger swivel TV in center of room to separate spaces and enhance viewing, Somewhat limited storage space compounded by large hangers that limit space in small closet.

We had a nice view of the Hollywood Hills and Sunset from our 8th floor room. We would have checked out immediately if they did not switch our original 2nd floor room with no view.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rkboca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswestry, Shropshire
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

This hotel really is outstanding, from check in to departure nothing is too much trouble for ANY of the staff.
The first point of contact on reaching the hotel were the valet boys - so happy friendly & professional - definitely who you want to be greeted by.
Then reception check in, again lovely girl who even gave us 3 free cocktail vouchers (1each) as room wasn't quite ready - and by that i mean it wasn't ready for all of 3 minutes, she really didn't need to give us them but just another way to show how far they will go to make you happy!
We got in our room WOW!!! We had booked a crown suite and I requested a high floor with view of the L.A skyline - we were on the 8th floor - high up and our view was amazing - L.A skyline to one side and Hollywood hills on the other. We had a large balcony overlooking these. The room itself was huge - 2 double beds , settee, dressing table, kitchen area and wardrobes. The bathroom was incredible too massive (did miss a bath though, saying that I'm in LA would i really have time for a soak)! The double shower saves time massively.
Breakfast was lovely buffet in the Gordon Ramsey restaurant was substantial and plentiful - again staff in there could not do enough for you.
I had arranged with Ian McKay Concierge to hire a convertible Mustang for christmas day and he sorted it with no trouble at all - thank you Ian.
Went to the pool area - absolutely stunning views - jaw dropping.
We stayed at the london 21st-27th december as we usually stay in Anaheim when visiting LA - not anymore, this will be our hotel when we visit next time.
Please do not hesitate to stay here when you visit West Hollywood - you certainly wont be disappointed.
I would just like to thank each and every member of staff at this fine establishment - without them the hotel would not have the reputation that it so rightly deserves.
Valet boys - keep doing what your doing dont change, because it was a pleasure having you greet us from wherever we had been in a happy friendly professional manner.
We will be back!!!

Room Tip: Corner suites on a high floor give an amazing view.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank kayAlClo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Amazing experience. From the lobby to the room, everything was done delicately. The room was very spaciuos. The bathrooms are impressive. The location is great. The gym is descent, but can be improved. The roof top and the view was mind blowing. Breakfast included in rate was a nice touch. A very good continental breakfast buffet after partying the night before was priceless. I do nto ahve any reason to stay anywhere else in West Hollywood for my next trip, that was a great alternate to saty in an overpriced, outdated hotel such as Mondrian in that neighborhood. The staff were all professional and gracious.

Room Tip: PArking is $32.
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  • Stayed December 2012, traveled solo
    • Value
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Helpful?
Thank Exoticsense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

Stayed here for only one night on New Years Eve... I have never seen a hotel that had EVERY detail so refined! The Decor, the Service, the Ambiance, the Convenience, every aspect was excellent. It was an expensive stay, but you certainly got what you paid for at The London. Other than Housekeeping trying to enter the room at 8:19am (on New Years Day no less!!!!) and the staff closing the rooftop on New Years Eve and implying we would all die in the rain of bullets that New Years Eve brings to L.A. (umm... I live 4 blocks away and there are NO guns being fired in THIS part of town!!!) I cannot find a single thing to say against this hotel!!
The view from the rooftop (he didnt actually STOP us from going up there!) and the view fom the room were both absolutely beautiful. I would definitely recommend the "Sunset Vista" rooms because night and day the view was incredible.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluecarrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 31, 2012 via mobile

The staff, service, restaurant and rooms are all phenomenal at the London. They'll remember your name, preferences, and greet you personally every time. Plus, the view of the hills and downtown from the roof make for n incredible sunrise view, and the rooftop pool is on point. There's no better place to stay in WeHo.

Stayed December 2012, traveled on business
Helpful?
1 Thank davismadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The London West Hollywood

Property: The London West Hollywood
Address: 1020 North San Vicente Boulevard, West Hollywood, CA 90069-3802
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in West Hollywood
#3 Romantic Hotel in West Hollywood
#3 Luxury Hotel in West Hollywood
#4 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The London West Hollywood 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
The London West Hollywood Hotel West Hollywood
London West Hollywood
London Hotel West Hollywood

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