a friendly hotel it is not. The hotel lost our bags that we had placed in storage with them. The hotel staff insisted that the lost luggage had nothing to do with the hotel but that the responsibility lay with the security company that had a contract with the hotel. We had to go to LAX Police
Dept. to retrieve our bags and had to suffer indimidation and rudeness rom the police dept. At no stage did the hotel assume responsibility. I will never stay at this hotel again. we did get compensation but nothing compared to the losses we incurred.
- Official Description (provided by the hotel):
- Located on the famed Sunset Strip in the City of West Hollywood, The Sunset Tower is next door to Beverly Hills and minutes from all the major studios and attractions. With 74 elegant suites and rooms - most with views of Beverly Hills, the Hollywood Hills and downtown Los Angeles - as well as a top-notch modern bistro, the Tower Bar, a poolside grill, The Terrace and a full service spa and beauty salon. ... more less
- Reservation Options:
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- Also Known As:
- Sunset Hotel West Hollywood