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Reviewed July 28, 2014 via mobile

Stayed here for three nights was quite happy with the hotel location close to a small supermarket and chemist restaurants next door
Rooms were a little small but clean and comfortable beds
Taxi rides didnt cost a fortune to hollywood walk of fame or farmers market
The standout for me at this hotel was the conceriage Jose he couldnt of been more helpful saved us money on booking tours
Helped with lost baggage arranged shuttle transfers and limo,s definitely an asset to this hotel
We would stay here again

Stayed: July 2014, traveled with family
Thank shoppinggirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza By Wyndham West Hollywood, responded to this reviewResponded July 30, 2014

Thank you for your review.

Ramada Plaza WEHO has an excellent location and provides clean, nicely appointed guestrooms that are reasonably priced. Trader Joe’s is located adjacent to the hotel and offers a wide variety of food / beverages to choose from. The hotel has pharmacies (West Knoll Pharmacy / Capitol Drugs / CVS) within a block of the hotel.

Jose does an outstanding job arranging tours, transportation and handling luggage. I will pass along your comments to him, I know he will appreciate your kind words.

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Reviewed July 28, 2014

The hotel in a good location surrounded by lots of restaurants. Also close to Beverly Hills for shopping. Very efficient front office staff and concierge. Plenty of parking space, parking fee applied.

  • Stayed: June 2014, traveled solo
    • Location
    • Rooms
    • Service
Thank BarbChang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza By Wyndham West Hollywood, responded to this reviewResponded July 30, 2014

Thank you for your review.

Ramada Plaza WEHO has an excellent location and provides clean, nicely appointed guestrooms that are reasonably priced. Our guests within walking distance to many exciting night clubs, fine restaurants and great shopping on Santa Monica, Sunset Blvd and La Cienega Blvd. We’re also less than a mile from Rodeo Drive, Beverly Center, Beverly Connection and Cedar Sinai Medical Center. Many of these locations can be walked to or require just a short trip by car or taxi.

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Reviewed July 28, 2014

We stayed here as our first stop on our first trip to the US. The location was good as it was quiet and relaxed.
The staff were all very helpful and courteous when we arrived and throughout our stay and the Concierge Jose was great, extremely helpful!

Room:
We had booked a loft suite but on check in were told we had been given a complimentary upgrade which was great, so we got a room with 2 doubles beds (there were 3 adults) and an adjoining room with lounges and a sort of kitchen area with a microwave (but what was strange though was that there was no plates or cutlery so you couldnt really heat up anything to eat in the microwave without having to first purchase some plastic cutlery and plates) the room also had a small balcony which had a view of Santa Monica Boulevard which is also Route 66 which was cool.
The only problem with the room was the air conditioning, it worked but it would cut in and out throughout the night which disrupted your sleep because it was quite a loud air conditioner and so you would set it on a temperature and it was supposed to turn on when the temperature went below that. However, it took a while for it to turn on so you would find yourself getting quite warm in the night before the air conditioner would eventually come on.

Location:
The location of the hotel was good, it was in a nice laid back relaxed area close to a bus stop where you could catch the bus for $1.50 and head down to Santa Monica Pier which is the end of Route 66 and has an amusement park on the pier. It was easy to get a taxi to restaurants and shops to go for dinner or during the day, we found ourselves going to the shopping centre called 'The Grove' a lot.

Overall the hotel was really good, we loved it, great courteous staff and great facilities, would definitely stay there again if I get the chance to go back to West Hollywood for sure!
Definitely recommend it!

  • Stayed: June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank littlelozza91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza By Wyndham West Hollywood, responded to this reviewResponded July 30, 2014

Thank you for your review.

Ramada Plaza WEHO has an excellent location and provides clean, nicely appointed guestrooms that are reasonably priced. Our guests within walking distance to many exciting night clubs, fine restaurants and great shopping on Santa Monica, Sunset Blvd and La Cienega Blvd.

It sounds like you were upgrade to a parlor suite which is a lovely suite with a separate bedroom and living area. It has a kitchenette area and lounge to relax and enjoy the activity along Santa Monica Blvd.

Regarding your air conditioner, once the thermostat is set, it should operate until the desired temperature is reached. I have contacted our engineering staff to examine the unit and ensure its operating properly.

The hotel offers several options regarding transportation including: on-site taxi service, on-site rental car service (Enterprise) on-site town car service and the MTA station is located (1) block from the hotel.

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Reviewed July 27, 2014

Stayed here for 3 nights while on a trip from San Francisco to Anaheim. Neighborhood is clean and felt safe and you could walk to many places although most "attractions" would require a short car ride. We had a loft suite which was nice, although it definitely is smaller than it looked in the pictures. Because the ceiling is so high and the AC is on the lower level it was much warmer in the sleeping area then the living area. We had to turn the AC down to 65 with the fan on just to be comfortable.. unfortunately that meant our two kids, sleeping on the pullout downstairs were freezing! They, by the way, said the pullout was very comfortable. Had a fridge, microwave, and sink... The pool area, while small, was clean with nice lounges. From the moment we walked in to the moment we left however, it was Jose who really "connected" with us. That man is a tremendous asset to their hotel! He advised us about tours, greeted us warmly each day, and really made us feel welcome. On the downside.... On the first day of our stay my daughter and I purchased handbags from Michael Kors and had the shopping bags in our room.. One upstairs and one down. We had taken the actual bags with us on day two. When we returned to the clean room later that day one of the bags had been thrown away.. unfortunately it had the dust bag that went with the handbag with it and wasn't meant for garbage.. A little odd since one bag was left intact... The final downside occurred when we got to our next hotel in Anaheim and realized that my daughter's expensive headphones had been left behind in the room. When we called the hotel they agreed to look and said they would call back within a half hour... no phone call :( The next day, we called again and were told nothing was found. While I cannot say what happened to the headphones I can say they were there when we left and then were gone... It was her fault for leaving them behind but it sure would have been a nice story had they been returned to her. Not something to ruin your trip but would probably lead us to try another hotel in the future. One more odd thing was that there were 4 people booked/staying in the room yet each day we received 3 towels and had to call down for a 4th. The last day we asked a maid in the hallway and she laughed at my daughter and told her no, that she had to call down for one even though she had a cart full right in front of her. My husband had to go out and insist in order to get one....

Room Tip: Loft rooms are nice but warm in hot weather.
  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jenn103068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza By Wyndham West Hollywood, responded to this reviewResponded July 30, 2014

Thank you for your review.

Our location is a pedestrian safe area and is located in the center of greater Los Angeles. Many restaurants and retail stores are within walking distance. Major attractions are only a few minutes away. The loft suite is a wonderful roomtype and is very popular. On extremely hot days, the upper loft can get a little warm, but usually the room is very comfortable.

Our pool area is very popular, especially in the summer. It’s a great place to work on a tan or enjoy a relaxing swim in the pool. Jose does an outstanding job making feel guests welcome and arranging tours, transportation, reservations and providing area information.

I apologize for the inconvenience regarding the towels. There’s no excuse not to provide the correct amount of linen for your room. I will speak with our Executive Housekeeper about the matter and also discuss your comment about the missing headphones.

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Reviewed July 26, 2014

We have just returned from a 2 week trip in the USA and this was the first hotel we stayed at. Check in was simple and whilst the staff weren't overly friendly they were courteous. We were a little disappointed with the size of our room, it looked a lot bigger in the pictures. We booked a loft suite and wouldn't recommend having four people stay in one, mind you one of these was a toddler. They allowed us a rollaway bed but it was very congested. Our room also had a strange smell, probably best described as musty.The room could have been a little cleaner, housekeeping certainly weren't real thorough.
The pool area was nice and it was never over-crowded. We only ate at the restaurant next door once, but enjoyed it.
Los Angeles is not the easiest city to get around when you don't have your own transport, but we did find it an easy walk to the closest 'Hop on Hop off' bus stop. It's about a 15 minute walk from the hotel and the concierge can organise your tickets for this. They also organised our bus trip to Disneyland which picked us up and dropped us off at the hotel.
West Hollywood is an interesting place to walk around and whilst there weren't alot of shopping options close by, there were quite a number of eating options.
We had one very unfortunate experience during our four night stay here. We purchased tickets to a Dodgers game and asked the concierge to organise a taxi to the game. We allowed plenty of time to see the pre-game activities. Instead of calling a cab, the concierge, Jose, said that he would take care of it and called someone else to come get us, we're guessing it was a friend of his. We then sat in the lobby for 40-45 mins waiting for our ride. We were quite surprised to find a gentleman turn up in a Hummer to drive us to the game. Jose told us that he had organised for it to be $50 each way. Which after talking to locals we've discovered is a lot more expensive than a cab cost. When we were dropped off at the game, the driver informed us that the cost was in fact $160 for the round trip and he insisted we pay him there and then. We thoroughly enjoyed the game and would highly recommend you try and get to one if you're in LA, but we weren't real confident that we would see our driver again. To his credit he did come back and pick us up at the pre-arranged time and place, however this time he was not in his uniform and was driving his own personal car! We spoke to Jose about this and he assured us that he would 'fix it up' before we checked out, we never heard from Jose about this again, despite seeing him several times. A few days later he even offered to organise our transport to the airport, we strongly told him that we wanted to go through a reputable shuttle company but he was quite persuasive with us on this matter.
If you're wishing to go anywhere in a cab, my best advice is to step out onto the street and hail one down yourself.
If we were return to LA, we would probably consider staying here again but have learned from our experience.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank NellyC76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza By Wyndham West Hollywood, responded to this reviewResponded July 30, 2014

Thank you for your review.

We appreciate your feedback and are glad you enjoyed most of your stay. I’m concerned about the comments you made regarding our concierge. Your absolutely correct that a trip to Dodger stadium should not exceed $50.00. Our staff are here to assist our guests and provide cost effective options, not to be the final decision maker in the process. If our guests want to use a taxi or shuttle service, our job is to arrange it, not upsell you.

I apologize how your transportation needs were handled and we will certainly address the issue(s) immediately.

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