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“Great location”

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Andaz West Hollywood
Ranked #3 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed December 28, 2013

Loved this hotel, fab location for West Hollywood. Hop on bus stop right outside the front door.
Did not experience any noise. Rooms were modern and spacious, great view of Hollywood Hills. Strongly recommend mexican bar a couple of minutes walk left out of the hotel and also House of Blues just across the road.

  • Stayed: October 2013, traveled with friends
    • Value
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Thank Gill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 30, 2013

Thank you so much for your feedback following your recent visit here at Andaz West Hollywood. I am so pleased to hear that you enjoyed your stay and hope that we will have the pleasure of welcoming you back on your next trip to Los Angeles!
Lin

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1,615 - 1,621 of 3,039 reviews

Reviewed December 27, 2013 via mobile

My kids 12-18 were in awe! Loved it all from alcoves with tv, Mod decor, pool and free snacks and drinks. But I could not sleep! Noise was unbearable all night on 6th floor corner suite. Everything else is exceptional, but can't live with the noise.

  • Stayed: December 2013
    • Value
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Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 30, 2013

Thank you for staying at the Andaz West Hollywood and for taking the time to review your recent visit. I am delighted to hear that you and the family were able to enjoy your accommodations. I am terribly sorry that you found the noise from the Sunset Strip to be disruptive. Should you wish to return to the Strip, it would be my pleasure to ensure that we prepare a lovely and quieter guestroom for you with a view of the Hollywood Hills. Please contact my assistant, Lauren Farah, at lauren.farah@andaz.com, prior to your return visit to ensure the accommodations are adequately prepared. On behalf of all of us here, we hope to have the opportunity to welcome you back upon your next visit to West Hollywood!
Lin

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Reviewed December 27, 2013

The staff were very helpful and the rooms are spacious and light and the beds very comfy. We had a view of the Hollywood Hills which was lovely. The rooftop pool was very cool with fairly loud and funky music playing all day into the night. The location of the Andaz is great, right on Sunset Boulevard in West Hollywood. Great healthy snacks free every day in the mini bar and complimentary glass of wine in the lobby from 5pm is a very nice touch. Sometimes it's the little things that make a stay somewhere more special. I would thoroughly recommend The Andaz.

Room Tip: I think the rooms facing the hills are probably quieter as the other side of the hotel is on the mai...
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 30, 2013

Thank you for taking the time to post such a review following your recent stay here at Andaz West Hollywood! We are so pleased to hear that you enjoyed the unique hotel amenities, our central location and your Hollywood Hills accommodation! I will be sure to pass along your kind words to the team. We truly look forward to welcoming you back upon your next visit to Los Angeles!
Lin

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Reviewed December 26, 2013 via mobile

We stayed at the Andaz for 5 days over Christmas. The hotel itself is very cool, the decor in the lobby and the restaurant very chic and slick. Check in was quick and easy, but more time needed to be spent explaining that they would put all charges through on my credit card, then when I checked out, cancel those authorizations, and bill just the total. Unfortunately, to the bank, those authorized charges still come off the current balance, ie, funds available. Because we have teenaged daughters, we always have two rooms, so the security deposit for our prepaid rooms for 5 nights was over $1000US. Any meals we had in the hotel, which we would expect to just be charged to our room, were first authorized on our credit card, then charged on check out. We have travelled extensively in Australia and Europe, and we are not cheap travelers, but we have never come across this form of charging at any hotel. However, we understand it's standard in the US. Be warned,fellow Australians. Anyway, the rooms are large, the beds are comfortable, the location is good and the service staff are lovely. We had dinner once at the restaurant, RH, which was good food, but our waitress advised us the serving sizes were on the small side, and recommended we order two dishes per person. Silly us, we forgot we were in the States, where small is the equivalent of huge in Australia. Way too much food. Breakfast is just ok, there are much better options along Sunset. Coffee was universally dreadful. Having said all that, we would stay here again.

  • Stayed: December 2013
    • Value
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    • Rooms
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2  Thank Mardi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 27, 2013

Thank you so much for your feedback on the Andaz West Hollywood. I am so pleased to hear that you and your family enjoyed our rooming accommodations, the hotel's amenities and the service provided by our team. All of your comments are valued and we hope that we will have the pleasure of welcoming you back on your next trip to the US!
Lin

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Reviewed December 26, 2013 via mobile

First of all, this is an impressively designed hotel- great decor, good vibe. Rooms are spacious and have spectacular views. Has a good location- although as with most hotels in LA it's not close to anything (everything is too spread out).


Staff are friendly and know their stuff, which is always good. The restaurant is fantastic - dinner better than breakfast by far (this is more a reflection of the excellent sharing style dinner menu than anything had about breakfast, which is above average hotel fare).

The main criticism I have is of the sound proofing in the rooms. Outside noise is fine- the usual sirens of a LA hotel room, and not bothersome. Most frustrating is the indoor noise. Every night we were disturbed by a combination of music from the pol deck (booked out for 2 of 3 nights we were there for a function - also frustrating if you wanted to use the pool deck as a guest), or the room next door or the corridor. We were woken by guests returning to their room talking/hollering to each other, letting doors close (they slam loud), turning tv or music on at 2am. I could even here the blinds being closed in the room next to ours!

My advice would be to bring ear plugs but if you really value sleep, stay elsewhere. I tried the London West Hollywood and although more dated, the sound was much better. As much as I liked components of the Andaz, the noise would mean I won't return.

Stayed: December 2013, traveled as a couple
1  Thank Narcyyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 27, 2013

Thank you for taking the time to post a review of your recent stay with us at Andaz West Hollywood. It is delightful to know that you enjoyed the service provided by our team as well as the dining experience in RH. I am terribly sorry, however, to hear that you did not enjoy your stay due to the noise in the guest room. I sincerely apologize for this disturbance experience. At Andaz we strive to dazzle each and every guest and I am sorry that we were not able to do so in this instance. Hopefully we will be able to welcome you back and create an experience for you that is of true Andaz hospitality.
Lin

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Reviewed December 25, 2013

Trendy, modern and hip is how I would describe the Andaz. The standard King room is large enough for a couple. The bed was very comfortable. Free wifi and snacks aren't bad either. Wine tasting every day at 5pm. The roof top pool area is a nice touch with a keen view of the Hollywood Hills and LA. Our concierge was knowledgeable and extremely helpful with suggestions regarding food, sightseeing, etc. This is our first leg on our California vacation and we were glad to start it at this hotel.

Stayed: December 2013, traveled with friends
1  Thank Nsl1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 27, 2013

I am so pleased that you chose to stay at Andaz West Hollywood for your first trip to L.A. and am delighted to know how much you enjoyed the hotel amenities, your accommodation and the service you received from our staff. We look forward to welcoming you back to the hotel upon your next visit to West Hollywood!
Lin

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Reviewed December 23, 2013

Stayed three nights. This was the third Andaz we've been to, so we were familiar with the ipad check-in and complimentary in-room snacks.

Bed was incredibly comfy. Wifi kept up with our needs. The hotel's history as the "riot Hyatt" was neat. Good location.

Great view, however, our room was almost at level with a TV billboard across the street, which dampened the view and functioned almost as a torture device. If you can imagine watching the same 90 seconds of video ads on repeat for hours on end, you'll get the idea. That's just life on the Sunset Strip and, unfortunately, nothing the Andaz can easily control.

To me, the pool was over-hyped. The pool itself is small, as is the pool deck. Yes, the views are nice, but it's difficult to enjoy when there are no available seats! If you're able to snag a seat, it's enjoyable; if not, it's frustrating.

Valet service did a good job. Breakfast at the hotel was very good.

All in all a good stay.

Stayed: September 2013, traveled as a couple
Thank lilac11wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded December 27, 2013

I am delighted that you chose to stay at Andaz West Hollywood and truly appreciate you taking the time to share your visit. Your comments continue to provide us with an opportunity to reevaluate ways in which to improve our guest experience on various levels. On behalf of all of us here at the hotel, I look forward to welcoming you again upon your next visit to Los Angeles!
Lin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz West Hollywood

Address: 8401 Sunset Boulevard, West Hollywood, CA 90069-1909
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Hollywood
#3 Family Hotel in West Hollywood
#3 Luxury Hotel in West Hollywood
#5 Business Hotel in West Hollywood
Price Range: $254 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Andaz West Hollywood 4*
Number of rooms: 239
Official Description (provided by the hotel):
Perched above the twinkling lights of the Sunset Strip and the picturesque Hollywood Hills, Andaz West Hollywood is centrally located to the best dining, shopping, and activities in Los Angeles. This iconic destination is home to Los Angeles’ highest rooftop pool and includes breathtaking views of the city, private cabanas, and a full-service bar. All 239 rooms boast spectacular views of the Hollywood Hills on one side and the Sunset Strip and downtown Los Angeles on the other. Enjoy complimentary in room snacks and non-alcoholic beverages along with a nightly wine hour and complimentary wi-fi. Step out of Andaz West Hollywood’s front doors, and explore iconic music and entertainment venues including Whisky A Go Go, The Viper Room, The Roxy and the famous Comedy Store. Enjoy California-inspired, farm-to-table cuisine at Riot House Restaurant & Bar. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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