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“Safe, central, buzzing location”

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Andaz West Hollywood
Ranked #4 of 19 Hotels in West Hollywood
Certificate of Excellence
Portsmouth, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Safe, central, buzzing location”
Reviewed September 29, 2013

What a great hotel!! imaginative check in, very helpful staff, large, well thought out rooms with an excellent view, an extra tv in the window area (useful for those jet lag, wide awake moments), useful, empty fridge, great walk in shower - just all well thought out. There was free coffee and tea in the morning in reception and amazingly wine and soft drinks from 5 - 7 pm which meant that we met loads of other guests and shared travel information and ideas (and made loads of friends)
The place used to be called the Riot Hyatt because of all the rock stars who stayed there....
The rooftop pool is very chilled, with a bar and cabanas, and it is a great place to be at sunset.
The House of Blues is over the road, the Comedy Store is next door one way (ask reception for a pass to both) ....the Saddle ranch Chop House is the other side of the hotel (with a bucking Bronco) and just down the road is Sunset Plaza where celebs shop and have coffee
Oh and one of the stops on the the Starline Hop On Hop Off bus tour is outside the Comedy Store so you don't have to wait in reception and then..... take a shuttle bus to the Hollywood Boulevard .....and then queue..... and hang around for ages..... waiting for your proper tour.... (you get my drift!)

Room Tip: Ask for a room above the fourth floor facing towards the strip for a brilliant view of most of LA, e...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BreeSee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 30, 2013
I am thrilled to hear that you enjoyed your stay with us here at Andaz West Hollywood! We truly appreciate you taking the time to share your kind words and look forward to welcoming you back on your next visit.
Lin
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Traveler tips help you choose the right room.   Room tips (631)
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england
Level 6 Contributor
170 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed September 27, 2013 via mobile

Rooms good size with en suite shower, clean and comfortable bed. Nice free soft drinks and a glass of wine between 5 and 7 pm. They are informal but professional. Valet parking around 35dollars a night. It's part of the Hyatt group. Walter was the man who "hosted" us and was excellent on advice. I know what the reviewer before meant about the smell, I think it's just the cleaning material they use. It's ok though. Restaurant is nice, kind of tapas style good service, well prepared , medium price. Recommended

Stayed September 2013, traveled as a couple
Helpful?
Thank Marauder65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 30, 2013
Thank you for taking the time to post such a complimentary review about your recent stay at Andaz West Hollywood! We are so pleased to hear that you enjoyed the service that was provided to you by our team, as well as our hotel amenities. I will be sure to pass along your kind words to Walter. We truly look forward to welcoming you back upon your next visit to West Hollywood!
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 27, 2013

We stayed here at the beginning and end of a road trip around California and were lucky enough to see Ari both times - he was so helpful and couldn't do enough to help us even upgrading us on our 2nd visit. I would go back also ate in the restaurant which was also good

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cat945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 30, 2013
Thank you for sharing the wonderful experience you had during your most recent stay at Andaz West Hollywood. I am so pleased that Ari was able to assist you on both occasions. I will be sure to pass along your kind words to him. On behalf of all of us here, we look forward to welcoming you back in the near future.
Lin
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Melbourne, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 26, 2013 via mobile

We arrived early from a 14 hour flight and was checked in straight away! Rooms are spacious with comfortable beds. Soft drinks and snacks complimentary. Pool area has lovely views. There was a mix up with my booking through a third party but the back office manager came down and fixed it promptly! Highly recommend this hotel .

Stayed September 2013
Helpful?
Thank Rikaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 30, 2013
I am so delighted that you chose to stay at Andaz West Hollywood on your most recent trip to LA and even more pleased that you truly enjoyed your stay! Thank you for all of your wonderful comments. We look forward to seeing you again, hopefully in the not too distant future!
Lin
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Aberdeen
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 25, 2013

Greeted by lovely valet man, check in was seamless with offer of wine or beer. Appreciated after a long hot drive. Room had amazing view over strip and LA itself. Bed very comfortable. Shower powerful. Mini bar with free snacks and soft drinks. Pool area was small was ideal. Cabanas were available which was good for some shade. Towels supplied and free soft drinks but also bar for alcoholic drinks. The bar area downstairs was also nice and we had a nice evening chatting with Brian the bar man. All staff very friendly and helpful.

Room Tip: Ask for view of strip but for high level room to avoid noise from street
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peewee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 26, 2013
Thank you for selecting Andaz West Hollywood for your most recent visit to Los Angeles. We are so pleased to hear that you enjoyed stay and are looking forward to the opportunity of welcoming you back soon!
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 24, 2013

Usually I stay at Sofitel but this time I decided to give Andaz a try (they do look similar on the outside don't they?) the hotel was a hip place ran by trendy casual and friendly staff, they offered free wines in the evening and free snacks and soft drinks in room which was really generous. I appreciate the atmosphere and all but seeing two girls checking in with two large luggages but didn't offer help to bring them to room was beyond a 4-star standard. What we don't like was the room setting. No dressing space in room, the mirror on desk was a black mirror and lighting was very dark. No night table to put your phone and books. Water was weak also. The worst part was the funny smell in the room that came from all the bed linen and towels -- the humid moldy odor not sure how it got there probably they need more time in dryer ?

Yes the room was very spacious and we did enjoy the complimentary drinks and stuff, price was also reasonable too no complaints there. But it's just overall not a comfortable stay, room didn't felt clean mainly.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JapFreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 25, 2013
Thank you so much for taking the time to share your feedback following your recent stay here at Andaz West Hollywood. Please accept my apologies for your disappointing experience. At Andaz we strive to exceed our guests’ expectations and I am very sorry that we have not met yours. Please know that the matters you raised have been addressed and we are taking the necessary steps to ensure that it does not reoccur in the future. I hope that you will reconsider and that we will have the opportunity to welcome you back and give you a fabulous Andaz experience.
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Australia
Level 5 Contributor
67 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 24, 2013

Great spot, hotel staff let us check in at 8am at no extra cost. Very modern hotel with very clean rooms. Pool area is amazing with cool bar and views all the way to LA city. Hollywood just a $10 cab away and universal only 20 minutes away. Overall a great base for a Hollywood stopover. Only negative is the rooms aren't very soundproofed but not that big of a deal.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coight69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, September 25, 2013
Thank you so much for staying at Andaz West Hollywood and for taking the time to post your kind review! We look forward to welcoming you back upon your next visit to Los Angeles!
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz West Hollywood

Property: Andaz West Hollywood
Address: 8401 Sunset Boulevard, West Hollywood, CA 90069-1909
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Hollywood
#3 Family Hotel in West Hollywood
#4 Luxury Hotel in West Hollywood
#5 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz West Hollywood 4*
Number of rooms: 257
Official Description (provided by the hotel):
On Sunset Strip, directly across from House of Blues. Central to Santa Monica Blvd, Pacific Design Center, Hollywood Blvd, Rodeo Drive, the Walk of Fame, Grauman's/Mann's Chinese Theater, and the Kodak Theater - Home to the Oscars. Minutes from the Getty Center, Universal, Paramount and MGM Studios. 12 miles to Los Angeles International Airport and Burbank Airport. 257 guest rooms including 16 Junior Suites. Rooftop outdoor heated pool. Walking distance to restaurants and shopping. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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