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“Staff doesn't do what they say they will / thin walls / not worth the money”

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Andaz West Hollywood
Ranked #4 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed April 11, 2013

the pool and the views are great, but that's where it ends. The staff was very friendly, but they never did anything they said they would. The rooms are average. The walls are thin, so you can hear every hallway and neighbor conversation. Gym is awful. Stay here only if you get a really low rate. There is much better for the same or less money.

  • Stayed: March 2013, traveled with friends
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1  Thank Anontrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 12, 2013

Thank you for taking the time to share your feedback following your recent stay here at Andaz West Hollywood. I am terribly sorry to hear that you did not thoroughly enjoy your time with us. At Andaz, we are committed to serving every guest beyond expectations and to know that we did not do so on this occasion is disappointing. Hopefully one day we will have the opportunity to welcome you back and create an experience more consistent with true Andaz hospitality.
Lin

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1,813 - 1,819 of 2,981 reviews

Reviewed April 10, 2013

We had a fantastic time staying at the Andaz, we arrived after a long 12 hour flight from Australia at 9am and they were able to get us a room straight away. Very nice & modern motel. Really COMFY bed with soft lined & pillows which was great after a long day. Complimentary non alcoholic drinks & snacks. Gorgeous Roof top pool & cabanas with a great view. Room Service every day with fresh towels and beds made.
Next door to Saddle Ranch, we loved it there, great atmosphere and nice food, also check out the House of Blues for a cool time..
TIP if you want to save some $$$ try using the Metro bus system during the day instead of catching cabs $6 all day pass to use as much as you like. Walk down to Santa Monica Blvd and catch a bus all the way to Santa Monica (compared to $60 cab ride), we just walked a few blocks & hoped on & hoped off the 704 bus, we could also go to Rodeo Drive on this bus.
Andaz was in a safe location to walk at night to the close by restaurants & bars

Room Tip: We had a back room 320 off the road so no road noise
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  • Stayed: April 2013, traveled as a couple
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1  Thank BillvegasGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 12, 2013

We are delighted you thoroughly enjoyed your recent stay with us here at Andaz West Hollywood! I truly appreciate you taking the time to share your kind comments and look forward to welcoming you back in the not too distant future!
Lin

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Reviewed April 9, 2013

My girlfriend and I travelled around the west coast of America in the middle of December 2012, We booked our trip through Flight Centre and got pretty good pricing on the hotels we stayed at, But the Andaz West Hollywood was easily our favourite.
The hotel was located on the nice part on the sunset strip. It was easily the safest part of Hollywood for us .
We where close to most things and the tour bus came out straight outside our hotel. It was a 10 minute walk most attractions but you felt safe walking around in the night which we enjoyed because we are very keen walkers.
The hotel staff where very helpful and treated us well as we are a young couple who dont look like we are rolling it. When we did check in they made a mistake with our booking and booked us into a double room instead of the king room we booked through flight centre, We were so tired from travelling that we didn't end up minding as we where never in our room half the time anyway.
The facilities where Amazing, They had a fully stocked gym with all the equipment that i used every night and a roof top pool with an amazing view over LA and the Hollywood Hills.

There was complementary tea and coffee in the lobby in the morning and complementary at night also in the lobby.
The room mini bar was all included in the price and was stocked everyday so we took most of our snacks when we went out during the day.

I really enjoyed this hotel and really recommend it, If you do end up staying here also check out The saddle ranch which is a couple of doors down,Best place to eat we went to the whole trip.

  • Stayed: December 2012, traveled as a couple
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1  Thank DJAS101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 12, 2013

I am so delighted to hear that you loved your stay at Andaz West Hollywood! Thank you so much for your wonderful feedback. I look forward to the pleasure of welcoming you back upon your next trip to Los Angeles!
Lin

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Reviewed April 9, 2013

Beautiful hotel, great staff and great location. Had a room with a view of sunset. The staff was super attentive and not in the least bit stuffy. Of course, the location is perfect. We left our car and walked up and down Sunset. Loved the balcony. We wouldn't hesitate to return.

  • Stayed: May 2012, traveled as a couple
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Thank Vetty44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 12, 2013

I am so pleased that you chose to stay at Andaz West Hollywood and am delighted to know how much you enjoyed our central location, your room accommodations and the service you received from our staff. We look forward to welcoming you back to the hotel in the near future!
Lin

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Reviewed April 9, 2013

This hotel looks quite stately from outside. Inside has an very modern appeal, although a bit sterile. The lighting is dark, and hard to find the way around. The room is comfy, but somewhat noisy facing the street.

Room Tip: away from street
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  • Stayed: January 2013, traveled on business
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Thank Tahiti86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 12, 2013

Thank you so much for taking the time to share your feedback following your recent stay here at Andaz West Hollywood. I am happy to hear that you felt the room was comfortable; however I am terribly sorry that you were disturbed by neighboring noise as well as the available lighting provided. I do hope that we will have the opportunity to welcome you back in the not too distant future.
Lin

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Reviewed April 9, 2013

After researching for weeks on the best place to stay for LA with the family we decided on the Andaz. The hotel is nice and so are the rooms. The breakfast (definitely get a room with a breakfast) was very good and rich in selection. Very good coffee. The staff was very warm and friendly.The design of the hotel in the lobby and restaurant is also nice but the rooms need a small makeover. With a car we were 20 minutes to everywhere (which is why we chose this location) including Staples center, Universal and Santa Monica but there was not much to do around the area for a family of four. We had a lovely time but next time I would stay closer to the beaches now that we are done with the major attractions such as Hollywood, etc.

Room Tip: Top rooms facing the hills may be less nosier.
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  • Stayed: April 2013, traveled with family
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Thank ebaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 12, 2013

Thank you for sharing your experience following your recent stay here at Andaz West Hollywood. I am happy to hear that you and your family enjoyed your time with us. If you should find yourself in the Hollywood area on future visits, we look forward to welcoming you back to Andaz!
Lin

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Reviewed April 7, 2013

This hotel was remodeled as the Andaz and i had not stayed here in awhile. Location is really unbeatable if you want to enjoy the clubs and restaurants on Sunset. I had a city view room on 9, views are really great.

Minimalist decor but the lounge chair situated by the window-priceless. Pool on roof, all nice.
Recommend and a decent value as well for LA

Room Tip: pay for city view-get a high fllor from 8 or above
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  • Stayed: April 2013, traveled solo
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1  Thank WorldTravelRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded April 8, 2013

Thank you so much for your review following your stay here at Andaz West Hollywood. I am so glad that your stay was enjoyable and am looking forward to welcoming you back soon!
Lin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz West Hollywood

Address: 8401 Sunset Boulevard, West Hollywood, CA 90069-1909
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Hollywood
#3 Family Hotel in West Hollywood
#4 Luxury Hotel in West Hollywood
#5 Business Hotel in West Hollywood
Price Range: $271 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Andaz West Hollywood 4*
Number of rooms: 239
Official Description (provided by the hotel):
Perched above the twinkling lights of the Sunset Strip and the picturesque Hollywood Hills, Andaz West Hollywood is centrally located to the best dining, shopping, and activities in Los Angeles. This iconic destination is home to Los Angeles’ highest rooftop pool and includes breathtaking views of the city, private cabanas, and a full-service bar. All 239 rooms boast spectacular views of the Hollywood Hills on one side and the Sunset Strip and downtown Los Angeles on the other. Enjoy complimentary in room snacks and non-alcoholic beverages along with a nightly wine hour and complimentary wi-fi. Step out of Andaz West Hollywood’s front doors, and explore iconic music and entertainment venues including Whisky A Go Go, The Viper Room, The Roxy and the famous Comedy Store. Enjoy California-inspired, farm-to-table cuisine at Riot House Restaurant & Bar. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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