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Reviewed November 21, 2012

My husband and I stayed here for 4 nights after our travel agent recommended this hotel. It was a 5* and therefore the most expensive hotel we stayed in during our California road trip. Our room was huge with amazing views of LA (6th floor), the staff were so friendly and helpful, Brad our host was great and in particular Walter who gave us advice on Universal and even booked it online for us. They also arranged sightseeing trips like the star homes tour. The hotel was in a great location, easy to drive to all the sights, with many things within walking distance too.
The negative we found was that the rooftop pool desk was a lot smaller than expected, resulted in feeling very cramped. There were only 4 enclosed beds that would offer some privacy, but seems that once someone got those, they held on to them all day, so no chance getting one. As we were more interested in exploring vs lazing by the pool this was not an issue. The pool was also quite small and taken over by a few kids screaming and splashing around. The cocktails were also very expensive, so after trying it on the first afternoon when we arrived, we didn't bother to go up there again. Although it was worth going up once if only for the views and watching the sun set over LA.
The parking was also very expensive at $32 + tax per night. Breakfast was also quite expensive at $25/person per day, which we avoided as there are plenty of places near by that are much cheaper for breakfast, including a Starbucks just to the left of the main entrance. Couldn't avoid the parking fees, but could avoid paying a fortune for breakfast as well!
We would definitely stay at this hotel again and would recommend it for anyone looking for some luxury and rooms with views, as well as the tour recommendations and booking service and all the other great advice from the staff that is provided.

Room Tip: Try for a room in the higher floors to get the views!
  • Stayed: August 2012, traveled as a couple
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2  Thank Benvinda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded November 27, 2012

I am so delighted to have the opportunity to receive your lovely review following your recent stay here at Andaz West Hollywood. I am happy to hear that you were well looked after by our wonderful team and that you thoroughly enjoyed your spacious accommodation! On behalf of all of us here at the hotel, we look forward to welcoming you and your husband back upon your next visit to California!
Philip

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Reviewed November 20, 2012

My husband and I stayed here over the weekend because we were catching a show at the Pantages. It's a very Plain Jane hotel. Apparently it has a lot of history because it originally was a Hyatt and all the rock and rollers have stayed and partied here. However, this hotel now is dead after 10pm. There's a bar that stays open until 12pm. Other than that, you gotta get out for any night life. Big disappointment since we were looking forward to having drinks and lounging at their "one of four rooftop pools in Los Angeles". Oh well.

Upon checking in, we asked for a king bed and the only king room they could accommodate was a handicap-friendly room. We thought it would be fine but had to request a room change after being there for 5 minutes. It felt like a hospital room so we settled for a queen room that did not feel much better. The decor is…it's supposed to look like it's from the 80s? It's very retro and bland. No color. Very simple and basic. Like I said, institution like. We've stayed at the Andaz in San Diego and that was fabulous. This place had an odd feel to it. Eerie almost.

The staff was great. Our concierge checked us in and gave us a tour of the room to make sure there weren't problems. Valet had a hard time understanding English and messed up our name, but they were very kind. Overall, par service.

Don't stay here if you want to watch a show at the Pantages. The W Hotel is right across the street from the theatre and provides ample post-show night life. This hotel had a lot of foreigners and requires transportation if you want to go anywhere. 3 miles on Sunset or Hollywood Blvd equates to nearly 30 minutes.

It's a decent hotel depending on what you need. Not right for us on this particular weekend though. And $32/night for valet is a huge turn off.

  • Stayed: November 2012, traveled as a couple
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1  Thank Kal N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded November 27, 2012

Thank you so much for the review of your recent stay here at Andaz West Hollywood. I am pleased that you appreciated the service provided to you by our team however I am sorry that you did not find your room to be as comfortable as it should be. Please know that I am looking into this, as we always want to make sure that our guests’ stay is pleasant and satisfying. We look forward to the opportunity of welcoming you back in the not too distant future.
Philip

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Reviewed November 20, 2012

Andaz is in a great location to get places in Hollywood and Beverly Hills easily. $22 valet parking per day but it is fast, friendly, and efficient. The hotel is sleek, contemporary, and very comfortable with great wifi (free) and the online checkin and checkout works well. The staff is what really differentiates this hotel from other trendy hotels in LA - they are friendly, efficient, knowledgeable, and with "NO ATTITUDE". Very refreshing and welcome. We loved the free non-alcoholic drinks and snacks and if you want a quiet room, just ask to be on the residential side of the hotel - not the Sunset Blvd. side. The only negative I could come up with is that the carpeting in our room needed to be replaced - it was a bit shabby and dirty. I highly recommend this property for anyone.

Room Tip: Quiet rooms are on the residential side of the hotel, not Sunset Blvd.!
  • Stayed: November 2012, traveled on business
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Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded November 27, 2012

Thank you for taking the time to write such a wonderful review following your recent stay here at Andaz West Hollywood. I am so pleased that you enjoyed our complimentary amenities, your accommodation and the level of service that our team provided you. I will be sure to pass along your kind words to all! On behalf of all of us here at the hotel, we hope to have the pleasure of welcoming you back in the near future.
Philip

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Reviewed November 20, 2012

Beautiful. Convenient. Nice toiletries. Nice robe. I would go back in a minute!!! I The valet was extremely helpful and had my car waiting for me as I requested. I was also greeted at the door via IPAD which was interesting and fun. I wish I had longer to stay and explore this hotel.

  • Stayed: October 2012, traveled on business
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Thank Susana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded November 27, 2012

Thank you for sharing your experience following your recent stay here at Andaz West Hollywood. I am so delighted to hear that you thoroughly enjoyed your stay. We look forward to seeing you again, hopefully in the not too distant future.
Philip

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Reviewed November 19, 2012

The location of this hotel is amazing. I have read a lot of reviews and when I first entered the lobby, I just thought it was beyond beautiful. Latest technology, there is no front desk but you get checked in by a staff member. The service was really great. But, once I entered the room, I was a bit disappointed. My first, initial thought was ..wow, it looks like a hospital room. It is VERY VERY modern, very understated, just white walls, tv, a table. The only art we had in the room was Jimmy Hendrix album or 2. The bed was amazing. The shower was a bit small, there was half of the door sort of missing, and the water was going all over the floor. The sink was very small, almost felt like the room was literally designed for one person. The pool area was gorgeous, although it was closed due to cold weather. They had lemonade by the pool, which was a nice touch. In the room, all non alcoholic beverages and snacks were free of charge. Every morning, in the lobby there was free coffee and cookies.
Overall, beautiful hotel, I'm just not sure if I would ever pay that money to stay there because I prefer more 'home' vibe room design than just plane white walls.

  • Stayed: November 2012, traveled as a couple
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2  Thank Veronika8206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded November 20, 2012

Thank you so much for your feedback following your recent stay here at Andaz West Hollywood. I’m delighted to hear that you were well taken care of by our team and that you were able to enjoy most of the hotel’s amenities. All of your comments are truly valued and we hope that we will have the pleasure of welcoming you back in the near future.
Philip

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