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“Hip and in the middle of things”

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Andaz West Hollywood
Ranked #4 of 18 Hotels in West Hollywood
Certificate of Excellence
Stockholm, Sweden
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Hip and in the middle of things”
4 of 5 bubbles Reviewed November 6, 2012

We stayed here some 12 years ago and it has transformed totally (in a good way...). Now it is hip and stylish with great view if the right rooms are chosen. Pool at the roof but it feels that you should not bother going there if you aren't hip enough...

The view is just amazing and it feels like you have the whole city in front of you.

Could have received 5 stars if it wasn't for the extreme price for parking (already said by others, I know). That the manager defends this by mentioning that this is a market price is fair, but the result is one star less here! Maybe possible to have a lower price for guests at the hotel?

Stayed October 2012, traveled with family
Helpful?
Thank Anders J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, November 8, 2012
I am so pleased that we had the opportunity to welcome you back to Andaz West Hollywood! Thank you for taking the time to share your kind feedback following your recent stay. We look forward to the opportunity of welcoming you back upon your next visit to Los Angeles!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,750 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (616)
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 2, 2012 via mobile

If your dream is a cool, hip hotel with THE best location in Hollywood then the Andaz is for you.

We stayed for 4 nights over Halloween weekend and we couldn't fault this stunning hotel.

Colin "our host" greeted us on arrival with a glass of wine, he sat us down in the ultra chic reception (iPad in hand) and within 10 minutes he understood exactly what we wanted from our time in LA...oh and somehow checked us in at the same time!

Up to the room and wow, what a view...city view at Sunset (on Sunset Bvld) well worth the extra as you can see for miles above the LA skyline. We requested a high floor beforehand and we were not disappointed.

As we un-pack, the phone rings, Colin can get tickets for the Lakers game that was sold out. Very impressive.

Room service was ordered instantly and the finest burger and sweet potato fries arrives very promptly.

Complimentary soft drinks in the mini-bar is a nice touch and they are re-stocked daily, along with crisps and snack bars.

Situated on the eastern end of the sunset strip, the location is perfect. Walking distance to bars, restaurants and shops.

Finally the roof top pool...my lasting memory of LA will be the view from our day bed, with a drink in hand watching the sunset on Sunset...that's my dream and it came true at the Andaz West Hollywood.

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, November 6, 2012
Thank you so much for taking the time to share your rave review following your recent visit here at Andaz West Hollywood. I am so pleased to hear that you enjoyed all aspects of your stay. We strive to exceed guests’ expectations and I am so delighted to hear that you thoroughly enjoyed our distinctive check-in process, your accommodation and the service provided to you by our team. I will be sure to pass along your kind words to Colin. On behalf of all of us here at the hotel, we look forward to welcoming you back upon your next visit to LA!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almelo, The Netherlands
Level Contributor
181 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

This was our second stay in this hotel. Room is nice, bathroom small. View (we stayed on the seventh floor) is great. Valet parking expensive, but good. We had a special rate including the breakfast buffet, which has limited items on offer.

Room Tip: we love the rooms on the Sunset Strip
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maartenmathijs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, November 1, 2012
Thank you for sharing your experience following your recent stay here at Andaz West Hollywood. I am happy to hear that we had the opportunity to welcome you back and that you enjoyed your accommodation and our spectacular views. I look forward to the opportunity of welcoming you back soon.
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

I have stayed at the Andaz West Hollywood about 8 times in the last two years. Each visit gets better and better. In addition to the fun, interest history of the hotel and surrounding area, the rooms are well-appointed and comfortable with amazing views. The staff is always so friendly, helpful, and down-to-earth. No airs put on here!

While I am not a pool person, the rooftop pool is absolutely amazing. Grab a glass (or bottle) of wine, go up, and watch the world go by in a peaceful, beautiful place. Not so easy to find in WeHo but the Andaz definitely has it.

Small, but important details: an in-room fridge with free soft drinks and snacks and lovely Lather bath amenities.

I have stayed at hotels on nearly every continent, ranging from the very finest in Singapore to temporary buildings in the jungle of Indonesia. The Andaz West Hollywood is still my favorite place to return time and time again. I will be back as often as possible.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thenotoriousbib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, October 31, 2012
Thank you so much for your feedback following your recent stay here at Andaz West Hollywood. I am so delighted that we have had the pleasure of welcoming you on numerous occasions in the past two years and am so pleased to hear that you enjoy our rooftop pool, accommodations and the service provided to you by our wonderful team. On behalf of all of us here at the hotel, we look forward to welcoming you back to your home away from home!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, CT
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed October 29, 2012

We intended to stay at the Andaz last week for two nights, but our flight did not arrive until 11pm at LAX from the east coast. We had a travel agent help us with the reservation, and both at booking and that night at 6:30, he called and talked to management that we would be checking in late (around midnight) and verified the room and set up. Well, we arrived at midnight to find that they had given our room away, even though it was verified earlier that night, and to top it off, we were going to have to travel 2 cities over to a different property for the night, then back again the next morning for our second night stay. We were in town for a halloween party, and east coast time - this was now nearing 3:30 AM. I was so angry, given that they assured us our room would be held until we got there. It really did ruin the first day of our trip. I would recommend not using this hotel, regardless of other reviews. They ended up telling our travel agent that it was all about the money, and that is how it is in the hotel industry.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank DrAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, October 31, 2012
Thank you for taking the time to share your feedback. In follow up to your recent relocation from Andaz West Hollywood, I would like to start by thanking you for permitting us to relocate you. We sincerely regret that we were not able to welcome you to the hotel on this occasion and hope that you were treated with care and courtesy by our staff throughout this situation and beyond. We truly apologize for any inconvenience this may have caused you during your trip and sincerely appreciate your understanding. On behalf of all of us here at the hotel, I look forward to having the opportunity to welcome you back in the future so that you may experience true Andaz hospitality.
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
94 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

First time we stayed at Andaz, and not the last time! We came in for one night and we have been thrilled by our short stay at this unique hotel, well situated. The experience starts with the check-in, since you feel welcome home by your hosts: you sit in their sofa, they propose drinks and you hand over your passport cc etc. Everything is done in a smooth and friendly fashion. A comfortable room with modern and contemporary furniture awaits you. Free minibar.
We suffered from noisy neighbours when we return to our room after a late evening. I called the reception: it took notime before they sent someone to ask our neighbours to calm down.
The next morning, whilst checking out, as I mentioned the incident, I was immediately proposed a discount on my room of 20%+! A real customer-focused attention to service.

Room Tip: Ask for a room overlooking downtown Los Angeles.
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JollapParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, October 29, 2012
Thank you for taking the time to post such a wonderful review about your recent stay here at Andaz West Hollywood! We are so pleased to hear that you enjoyed the service that was provided to you by our team, as well as our unique amenities.We truly look forward to welcoming you back upon your next visit to Los Angeles!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, United Kingdom
Level Contributor
101 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed October 27, 2012 via mobile

The coffee in the morning is nice but the breakfast is expensive. The free wine in the afternoon is good. The location here is ok for getting to some of the interesting places. On the whole I would recommend the Andaz.Your host is helpful and service is very good.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gypsycat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review, October 29, 2012
Thank you for taking the time to share your feedback following your recent stay here at Andaz West Hollywood! We truly appreciate you sharing your comments and look forward to welcoming you back in the not too distant future!
Philip
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz West Hollywood

Property: Andaz West Hollywood
Address: 8401 Sunset Boulevard, West Hollywood, CA 90069-1909
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Hollywood
#3 Family Hotel in West Hollywood
#4 Luxury Hotel in West Hollywood
#5 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz West Hollywood 4*
Number of rooms: 257
Official Description (provided by the hotel):
On Sunset Strip, directly across from House of Blues. Central to Santa Monica Blvd, Pacific Design Center, Hollywood Blvd, Rodeo Drive, the Walk of Fame, Grauman's/Mann's Chinese Theater, and the Kodak Theater - Home to the Oscars. Minutes from the Getty Center, Universal, Paramount and MGM Studios. 12 miles to Los Angeles International Airport and Burbank Airport. 257 guest rooms including 16 Junior Suites. Rooftop outdoor heated pool. Walking distance to restaurants and shopping. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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