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“The 4 and 5 star reviews are all justified - great concept, perfect location, stylish hotel and friendly staff”

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Andaz West Hollywood
Ranked #3 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed August 5, 2011

Following great support during our booking from Olivia Moore at the Andaz West Hollywood, we stayed here for 4 nights: 2 adults and two kids in two Sunset view king/queen rooms. There is nothing we didn't like about this hotel: great Andaz-style check-in that almost makes you feel at home from the moment you enter, great staff, impressive design, spacious, clean rooms with nice views, stylish roof-top pool, perfect location. This place would definitely be my choice for a next stay. Travelling with two little kids (4 and 2) to a location like West Hollywood and/or a location that is rather for grown-ups is always an adventure, but the Andaz was the perfect place for us. Top recommendation for both families with small and larger kids and for singles/couples without kids. This place is a four (not five) star hotel and not cheap but worth the money.

Room Tip: Get a Sunset view room - the views and the extra space in the small sun room are worth it.
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  • Stayed: August 2011, traveled with family
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1  Thank dmasata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 8, 2011

Thank you for taking the time to post such an amazing review about your recent stay at Andaz West Hollywood! We are so pleased to hear that you enjoyed the service that you were provided! I will be sure to pass along your kind words to Olivia and the team! We truly look forward to welcoming you back upon your next visit to Los Angeles!
Philip

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2,391 - 2,397 of 3,039 reviews

Reviewed August 4, 2011

Hotel was very accommodating in letting us switch dates due to a snowstorm back in NY. Nice rooms, pleasant staff, easy valet service. And the pool is a real rooftop pool (unlike the Mondrian across the street).

My only beef (if I had to pick one) is that the "deluxe view" rooms that look over Sunset and downtown offer a pretty crummy view. I probably would have been happier at the back of the hotel with a view of the hills. So paying extra for a "view" room is a little misleading.

  • Stayed: January 2011, traveled as a couple
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Thank ShawnClap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 5, 2011

Thank you so much for taking the time to share your kind comments following your recent stay here at Andaz West Hollywood. I am so pleased to hear that you enjoyed our rooftop pool, your accommodation and the service provided to you by our wonderful team. All of your comments are valued and we hope that we will have the pleasure of welcoming you back upon your next visit to the West Coast!
Philip

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Reviewed August 1, 2011

Stayed here for 8 nights with my 17 year old daughter, from start to finish we loved every minute here. Room was spotless well equipped and a good size , free snacks , soft drinks and wifi also free coffee and biscuits in lobby all day and a glass of wine at night made it a lovely experience. Rooftop pool area was to die for although water was a bit cold. We also ate here twice and food was extremely good , always had a few drinks at the bar every night and staff were very friendly.
Can't wait to take my wife here next year.

  • Stayed: April 2011
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Thank cafesource
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 2, 2011

Thank you so much for your feedback on your recent stay at Andaz West Hollywood. I am so pleased to hear that you and your daughter enjoyed your visit from start to finish! I will be sure to pass your kind words along to our Executive Chef, Pierre Gornes, and his team in RH restaurant. All of your comments are truly appreciated and we look forward to welcoming you back, along with your wife, next year!
Philip

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Reviewed July 31, 2011

I have stayed here with friends twice and we love it. You get to sit down (with a beverage) while they check you in with laptops. The rooms are very comfortable and clean. The restaurant/bar is great, if a bit pricey. The happy hour is the best deal of all--free wine! The staff is so pleasant and accomodating and we love the snacks in the room that you don't have to pay for.

  • Stayed: May 2011, traveled with friends
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Thank Mahotmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 9, 2011

We are delighted you enjoyed your recent stay with us here at Andaz West Hollywood! I truly appreciate you taking the time to share your kind comments and look forward to welcoming you back in the not too distant future!
Philip

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Reviewed July 31, 2011

We stayed at the Andaz in June for a few nights. This was our second time staying here, so we are obviously fans! Our room was very clean and modern -- and very large with huge windows overlooking the Sunset strip. They offer a lot of extras that really make the visit special - free bottles of water & non-alcoholic beverages & snacks, etc. (In the lobby and in your room). The service was friendly and very attentive throughout our stay. Keep in mind this place is a fun, upbeat "scene" -- so be ready to party if you stay here!!

The rooftop pool is wonderful with a great view -- if it is not too crowded. We happened to be staying at the Andaz during the BET awards, so as you can imagine, the entire hotel was exceptionally crowded and it was impossible to get a seat at the pool. People were sprawled everywhere, and the only place to go was directly in the water, which was "okay" because it was hot. But of course we would have preferred nice lounge chairs.....

Regarding location: You can also walk to a lot of good restaurants and fun bars. There is a Starbucks practically next door AND and Enterprise car rental a few steps away, too. Very convenient....

As the other reviews say, there is no actual "front desk" but the lobby is full of helpful Andaz employees and they are relatively easy to find, despite the fact no one wears uniforms.

  • Stayed: June 2011, traveled with family
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Thank Marla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 9, 2011

I am so pleased that you chose to stay at Andaz West Hollywood. I am delighted to know how much you enjoyed our unique check-in experience, your guestroom and the service that our colleagues provided you. I will be sure to pass along your kind words to our team! We look forward to welcoming you both back again, hopefully in the not too distant future!
Philip

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Reviewed July 28, 2011

We stayed here for 3 nights in July 2011 - we drove down from San Francisco, arriving late at night - our car was valet parked when we arrived.

The staff were extremely accomodating, the hotel was amazing and the amenities were fantastic!

The check in area was called 'the lounge' and anything that wasnt 'glued down or nailed on' could be moved to make you more comfortable. Free computer usage in the lobby - a fridge with free drinks and free snacks were also in the lobby.
Everything in the mini bar (except alcohol) was free - and replaced daily.
Free use of Mac laptops and WiFi in the lobby - free WiFi in the rooms.
Free printing and fax in the lobby.
Concierge were fabulous when we used them - they had maps printed and ready to go when asked directions

The rooms were new, comfortable and smelt so fresh and devine!

We had requested 2 x 2 bed rooms in close proximity (2 families travelling) however we were on the 4th and 10th floor - it wasn't an issue as the hotel was so comfortable and the staff so accomodating the it made up for it.

Both rooms had a view of the carpark at the rear of the building, however it also looked out over 'typical' hollywood hills and homes.

The hotel only offered valet parking (as opposed to self parking) and at $32 a day, it was expensive.

The pool area was lovely, however it was closed 2 of the 3 evenings we were there, with no warning to guests - I went up in my pool attire to find a media event with people dressed up to the nines! - slightly embarrassing!

The hotel has a restaurant, although we didn't get a chance to eat here.

Overall, the hotel was amazing, the staff were fabulous and we would definitely stay here again and recommend it to anyone looking for LA accomodation!

Room Tip: Request room looking out on to Sunset Blvd if you feel you would be annoyed with carpark view
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  • Stayed: July 2011, traveled with family
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Thank Shae89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 1, 2011

Thank you for taking the time to post a review about your recent stay at Andaz West Hollywood! I am happy to hear that you enjoyed your visit and will be sure to pass along your kind words to the team. We look forward to the opportunity of welcoming you back soon!
Philip

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Reviewed July 28, 2011

Stayed here with my wife and 6 year old daughter for a "staycation" over Memorial Day weekend. We selected one of the Respite Rooms overlooking the Sunset Strip and weren't disappointed. The staff was very attentive and friendly. Rooftop pool is great. I only have two complaints - the drinks were super expensive because they automatically add an 18% service charge. Also, we got the AAA breakfast rate package and the restaurant host didn't do a very good job explaining what was included in breakfast and what wasn't, so breakfast ended up costing over $60 (there's that 18% charge again!), which is pretty insane even for an upscale place like this.

Room Tip: For rooms overlooking the strip, there's a giant billboard accross the street that flashes well...
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  • Stayed: May 2011, traveled with family
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Thank GroceryLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this reviewResponded August 1, 2011

I am so pleased to hear that you and your family enjoyed your recent stay at Andaz West Hollywood over Memorial Day Weekend. I am delighted that everyone enjoyed their time on our rooftop pool, as the weather was absolutely perfect! If you would be so kind as to email my assistant Olivia at Olivia.Moore@andaz.com, I would like to contact you directly regarding your breakfast charges. I appreciate you sharing your feedback and look forward to the opportunity to welcome you back soon!
Philip

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Additional Information about Andaz West Hollywood

Address: 8401 Sunset Boulevard, West Hollywood, CA 90069-1909
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Hollywood
#3 Family Hotel in West Hollywood
#3 Luxury Hotel in West Hollywood
#5 Business Hotel in West Hollywood
Price Range: $254 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Andaz West Hollywood 4*
Number of rooms: 239
Official Description (provided by the hotel):
Perched above the twinkling lights of the Sunset Strip and the picturesque Hollywood Hills, Andaz West Hollywood is centrally located to the best dining, shopping, and activities in Los Angeles. This iconic destination is home to Los Angeles’ highest rooftop pool and includes breathtaking views of the city, private cabanas, and a full-service bar. All 239 rooms boast spectacular views of the Hollywood Hills on one side and the Sunset Strip and downtown Los Angeles on the other. Enjoy complimentary in room snacks and non-alcoholic beverages along with a nightly wine hour and complimentary wi-fi. Step out of Andaz West Hollywood’s front doors, and explore iconic music and entertainment venues including Whisky A Go Go, The Viper Room, The Roxy and the famous Comedy Store. Enjoy California-inspired, farm-to-table cuisine at Riot House Restaurant & Bar. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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