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“Mixed feelings on our first time in the USA”

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Best Western Plus Sunset Plaza Hotel
Ranked #6 of 19 Hotels in West Hollywood
Certificate of Excellence
Sevenoaks, United Kingdom
Level Contributor
304 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
“Mixed feelings on our first time in the USA”
Reviewed December 5, 2010

We arrived at this hotel after an overnight flight from Auckland, New Zealand where we had been staying at the Langham Hotel so the Best Western was a bit of a shock.
Good points
We arrived at 8am and our room was ready
The hotel is clean
The bed is comfortable and the pillows are soft.
We were allocated a quiet room overlooking the pool and courtyard.
Some of the staff on reception are very helpful
Bad points
There is no doorman and if you have heavy cases then it is very difficult to lift your cases up the steps to the hotel. They do not have a ramp for the cases.
Some of the reception staff are surly
No one showed us to our room.
Breakfast is a very strange affair. It reminded me of camping in my younger days. There are a few tables squashed into a small room. The food on offer was not good. Cold hard boiled eggs, squares of cheese, french sticks roughly cut into chunks, bad quality tea, yoghurts, juices. Everything was plastic packed including the waffle mixture. The only redeeming quality of breakfast were the waffles which I do not like but ate for want of something better. The worst thing were the PAPER plates and plastic knives and forks all of which you put in a large dustbin after you had finished. I hate to think of this hotel's contribution to the landfill problems.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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Sydney, Australia
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 4, 2010

After reading other reviews and wanting a change from the usually address we stay at we decided to choose The Best Western. The front desk staff were friendly and very helpful with directions. The hotel was in a great location between Hollywood and Beverly Hills and in the middle of the action for Sunset Strip. Breakfast was good - waffles, cereals, juice, toast, etc but was a little put off with everything being disposable, plastic knife and forks, etc. The rooms was good and worth what you paid for. The pool area looked great but we didn't use it as it didn't get warm enough.... When we checked in I knew we got free WIFI but as we travelled all the way from Australia we decided not to bring our laptop but this hotel does have a communal computer to use, which was fantastic and it is still free!!!!! We stayed a total of 6 nights and would stay here again

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pip_fanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 29, 2010

Again stayed here & they didnt disappoint! Fabulous location & the rooms are divine with great views. Large, clean, modern rooms, friendly staff & a lovely breakfast. Definately would recommend to anyone. Drinks in the Sunset Tower Terrace bar next door just add to the atmosphere - amazing views at night

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parkoSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 14, 2010

We stayed here for one night after celebrating a friend's birthday in Las Vegas. We were so impressed with this hotel. The room was well equipped and above standard to what we usually stay in. It was the most affordable room we could find that looked ideal to us for our short stay. We were within walking distance of many comedy clubs and restaurants. We had a great meal at Cafe Med, an italian restaurant where the waiter was an authentic Italian from Rome. Food and wine was fantastic.
The only complaint we had about this hotel was that our air conditioning was not working. We discovered later in the night when we were already ready for bed that the air conditioning just wasn't kicking in. The front desk offered to move us but we just didn't have the energy, so we opened our awning windows and let the fresh air in. I thought it might be loud outside and not able to sleep, but it was surprisingly peaceful and we felt like we were on a tropical vacation in the morning with the sunlight flooding in and the birds chirping. One of the better night sleeps I've had on vacation. There was a problem with the tub draining, but we had a similar problem at our other hotel in Vegas too and it wasn't that big a deal. We would definitely stay there again. Also the free breakfast was great. They served waffles, pastries, tea, coffee, juice, yogurt, fruit and more. They also had a complimentary computer with printer where we were able to check in for our flight and print our boarding passes. The printer was running low on ink and we had to have our boarding passes reprinted at the gate, but again, not a big deal. We were a short drive from Hollywood Blvd., The Grove, Santa Monica and everything we wanted to see. We felt we were in a safe area and the people in the area were very friendly. The streets were clean and we did not have any problems finding our way around.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ljcrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
Reviewed November 9, 2010

My husband and I stayed at the Best Western Sunset Plaza on our way to Tahiti. The hotel was everything we expected. The room was very nice and clean. The bathroom was awesome. Bed was comfortable. My only complaint was our room faced Sunset and I found it a little loud at times. Hotel staffs were very polite and helpful. If you do rent a car, note parking is $14.00/day. We thought this was reasonable. We ate the continental breakfast both mornings and were satisfied.
Thotel was a great value for the money and close to many things. I would defiantly stay at this hotel and recommend it to others

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JordandJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 8, 2010

This Hotel is like a Spaish Villa in Coma Italy. The rooms are as nice as the Four Seasons. The suites all have jacuzzi bathtubs. Breakfast is free and the choice is fine.
No need for the MIMOSA here since it like a family setting.
The swimming pool and the no stress of the Hotel is fantastic. Price is around $200 a night but worth every penny. Try to book a room on the pool deck.
Its just a great place with a good vibe and very few of the wannabees staying here.
Try it you will love it. Plus they have parking directly under the hotel.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TRUTHISGOLDEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 8, 2010

This was our 2nd stay at Best Western Sunset Plaza and I will return again whenever I am in LA next. This hotel is in a great location on the Sunset Strip. Opposite the Saddle Ranch Chop House which has great food and atmosphere and very good service. The hotel is not far from the House of Blues, Rainbow Room, Whisky a go go and many others. Taxi's are always waiting outside the hotel so you never have to call for one.

The rooms are spacious and very clean and quiet with big bathrooms and great showers. The beds are really comfortable also and I slept really well. There is a fridge and coffee/tea making facilities. Wifi is free and fast. The pool area is beautiful and very relaxing after a long day shopping and sightseeing. There is a laundry also which is great for travellers and vending machines for snacks and drinks. Breakfast is basic but nice - cereal, fruit, pastries and yoghurt.

The service is always good. Heather at the front desk deserves a particular mention. She went out of her way to help us with planning our day and also transport to the airport. She was so helpful, friendly and polite.

I love this hotel and will definitely stay here again. I can't recommend it enough.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sdludlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sunset Plaza Hotel

Property: Best Western Plus Sunset Plaza Hotel
Address: 8400 Sunset Blvd, West Hollywood, CA 90069-1910 (Formerly BEST WESTERN PLUS Sunset Plaza Hotel)
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in West Hollywood
#6 Romantic Hotel in West Hollywood
#11 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Best Western Plus Sunset Plaza Hotel 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
A beautiful Mediterranean inspired hotel centrally located between Hollywood and Beverly Hills. Just minutes from famous beaches, Universal Studios and Walk of Fame. Daily sightseeing tours are available from the hotel lobby. ... more   less 
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Also Known As:
Best Western West Hollywood
West Hollywood Best Western
Best Western Sunset Plaza Hotel

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