We stayed at this hotel on our daughters birthday weekend at Universal Studio's Hollywood. We chose this place instead of our usual hotel because of the outdoor swimming pool. They let the girls go swimming late at night as long as they were quit. We appreciated this since we were gone at the park all day and usually the pools close by 10pm. While the hotel room was a bit small for 5 of us (3 teenage girls and 2 parents) we had a nice stay. It was clean and cute. At the last minute my other daughter decided to go with us and we called to asked if they had a cot she could use. They provided us with a big blow up air mattress which they had ready and waiting for us when we got there. Again customer service is the key and they were awesome.