I have been a eating at PM since its inception, and at most of the different locations.
My visit last Sunday to West Ho was a nightmare only because of one reason and that was the attitude and work ethic of the weekend manager. His name i cant remember but there is only one. He is a completer contrast to the week day manager. The weekday manager is AWESOME! He is friendly, helpful, polite, and understands customer service which is the complete opposite of the weekend manager
I called in a phone order and this weekend manager was rushing me through my sizable order. It was uncomfortable. Its not like his restaurant was busy at the time. When i got there he was as cold in person as he was on the phone.
I asked if everything was there, and with a stone face he said "yes"
Shame on me for taking his word because when i got home there were two mistakes made, so i had to turn around and go back.
I was met with that stone face ( no emotion ) and he had a female server fix my order never once apologizing for the mistake nor the inconvenience of driving back a second time
I grew up with the founder of this chain and i only wish i still new him so i could share my experience with him
Eat there MON-FRI but you risk your stress level if you call in an order there over the weekend