We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Disappointed” 2 of 5 bubbles
Review of Chateau Marmont

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Chateau Marmont
Ranked #12 of 17 Hotels in West Hollywood
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disappointed”
2 of 5 bubbles Reviewed April 2, 2013

Undeniable there is some good to the Chateau a feel of the glorious hollywood years.
But the service is extremely pretentious and most of the employees quite arrogant to the exception of one Valet Parker who was adorable and did belong to an upscale place.
With the excuse of security you will be ask several times a day if you are staying in the hotel and your room number sometimes in the space of 10 minutes. If you don't care about celebrity and the star system maybe best not to go there because that is all that matters. When yo step into a room everyone will check out if it is "somebody". It is a steep price to be treated like a stalker or a prostitute.Therefore I checked out early.
The highs: the amazing bed very comfortable, the young valet guy.

Room Tip: Get a junior suite on the 7th floors. STAY AWAY FROM THE COTTAGE
See more room tips
  • Stayed March 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Perlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

458 reviews from our community

Traveler rating
    257
    90
    37
    39
    35
See reviews for
51
170
33
48
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Madison, Connecticut
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 26, 2013

First of all, I feel like when you book a room here you should know going into it that you're not booking the hotel for the rooms. If you want contemporary/modern style room then stay at the Mondrian. You're here for the history and for the experience.

On this particular stay I was upgraded for free to a massive one bedroom suite. It was seriously huge. Separate living room (that alone was bigger than my entire apartment in NYC), dining room, kitchen, bathroom, bedroom and walk-in closet. While most of the furnishings in the room look dated it didn't bother me-for one because it's the whole point and two, everything worked perfectly. The bed was the most comfortable hotel bed I've had in a long, long time.

The property itself is filled to the brim with history and Old Hollywood charm. It is truly a once in a lifetime experience to walk the grounds and eat in the courtyard, hang out at the pool, etc.

The staff were hit or miss. When I arrived I was not greeted with so much as a smile and was not offered any help with my bags, nor was I told where the lobby was. (Which thankfully I already knew.) The check-in guy was wonderful though. A real friendly guy and was one of the few who didn't act like he was doing me a favor by simply giving me the time of day. The other staff highlight was the bartender, Chase. Such a friendly guy and he can make some excellent drinks.

The bad as far as staff-the waiters and hosts at the courtyard restaurant. I've never experienced such horrendous service at a restaurant before. After waiting for ten minutes to get my first drink I was ready to order. I didn't see my waiter for almost 35 minutes. When I finally ordered my food it came out promptly and was delicious. Didn't see my waiter again after that for the rest of the time I was there. I finally got so fed up waiting that I went up to the bar and asked them just to give me my check. And lo and behold, there's an automatic 18% tip added. No wonder they could care less. The hosts of the restaurant aren't friendly either. They're pretty much downright mean. They look at you as if you are an insect if you're not a celebrity or someone who can further their aspiring acting careers. It was ridiculous but luckily the only negative experience of my stay. I smartened up and decided to go back to Chase at the bar for dinner. Prompt service and great conversation.

I'd recommend staying here just for a night. Just to eat amongst the celebs (and you will see someone, definitely), and to feel like you're back in the golden age of Hollywood for a day.

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Orangeskittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-Carlo
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 23, 2013 via mobile

"Everybody comes to Hollywood" and the Chateau is real West Hollywood. We stayed in one of their hillside bungalows (with 2 bedrooms, 3 bathrooms, kitchen etc) which is very private, recently refurbished and very spacious. It also had own gates & parking and great views - a perfect combination of being in a West Hollywood residence and still having all the perks of the ubercool Chateau.
Pool is on the small side and the hotel bar a bit overhyped (I liked their outside bar/restaurant more than the in-hotel ones). Service was great and the location close to everything - we will come back!

Stayed March 2013, traveled as a couple
Helpful?
1 Thank tkvu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 21, 2013

Was there for the hollidays,so it was not full but these place clearly needs maintainence, the shower in my room was not functioning well,I reported these but the next day I had the same issue this hotel has a excelent location, wich is very nice, but is also very noisy.
the staff was very nice and helpful

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank vanessa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed January 17, 2013

I stayed for a week in the Chateau Marmont and I had a room on the same floor then the reception. The room itself was not to small but it was horrible dated. Beware you won't sleep before 2am cause it's very noisy from the Hotel Bar in the courtyard. From the outside this Hotel has a lot of charme from the inside it's just dated. The staff is not friendly at all even often very arrogant. I stayed a few times at the Sunset Tower Hotel which is a complete different world. The Chateau Marmont is only good if you want to eat in the courtyard at noon. Then service is "Ok". Later it will be horrible. I saw people who received their main meal served with the invoice and a nice tag that they have 10 minutes left then the next guests will come to take their table.....

Room Tip: Beware of a room on the ground floor
See more room tips
  • Stayed August 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank Marantz2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed January 16, 2013

Took a family vacation to LA and chose to stay at Chateau Marmont. Although the location was great, the rooms were very disappointing. We were not informed that smoking is allowed in the rooms, and the smell was overwhelming. When we asked the hotel to deodorize all they did was come in and light a candle.

The bungalow we stayed in was in need of serious renovations: bathroom floors were coming up in the corners, tub and sink were constantly clogged, ceiling in bathroom was water-stained and crumbling.

Generally service in the bar and restaurant were good, however the last day we were there a bartender gave himself a $40 tip on top of what we already tipped and the front desk was unable to resolve the issue upon check-out. Mistake or not, they should have fixed this promptly, and after 3 weeks we still had not been contacted.

For the price we paid to stay at this hotel, I would have rather stayed at another luxury property and given up the "experience" of Chateau Marmont.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Cmara32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed January 10, 2013

During our stay in West Hollywood we decided to have a drink in the iconic Chateau Marmont. The historic hotel is amazing, and se were the drinks in the lobby bar. However, we were little shocked when the bill arrived - 2 cocktails including their standard 18% service charge came to $51.45. Wow...we liked the experience, but not the bill! I guess, buyers be aware...

  • Stayed January 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank PeterO709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these West Hollywood hotels
West Hollywood
Sunset Tower Hotel
Sunset Tower Hotel
#1 of 17 in West Hollywood
4.5 of 5 bubbles 921 reviews
West Hollywood
Sunset Marquis
Sunset Marquis
#6 of 17 in West Hollywood
4.5 of 5 bubbles 511 reviews
West Hollywood
The London West Hollywood
The London West Hollywood
#4 of 17 in West Hollywood
4.5 of 5 bubbles 1,539 reviews
Show Prices
Show Prices
Show Prices
West Hollywood
Chamberlain West Hollywood
Chamberlain West Hollywood
#5 of 17 in West Hollywood
4.5 of 5 bubbles 1,529 reviews
Andaz West Hollywood
#3 of 17 in West Hollywood
4.5 of 5 bubbles 2,581 reviews
West Hollywood
Petit Ermitage
Petit Ermitage
#2 of 17 in West Hollywood
4.5 of 5 bubbles 926 reviews
Show Prices
Show Prices
Show Prices

Been to Chateau Marmont? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chateau Marmont

Property: Chateau Marmont
Address: 8221 W Sunset Blvd, West Hollywood, CA 90046-2484
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in West Hollywood
#11 Luxury Hotel in West Hollywood
#12 Family Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Chateau Marmont 4.5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, MrandMrsSmith, Priceline, Travelocity, Agoda and Odigeo so you can book your Chateau Marmont reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chateau Marmont West Hollywood

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing