I have stayed at this hotel since 2001 and referred many of my friends. I thought based on my past good experience I would stay again in July. I proceeded to book my reservation on their on-line form. I called the next day and the person who answered abruptly told me it takes a day. He did not offer to look it up, just told me this. I said fine, I will wait. As he said, I received the confirmation later that day. They violated security by including my full credit card number and csv code and ignored that I requested a 2nd floor or higher room and gave me first floor. I nicely wrote them back thanking them for the reservation and pointed both of these items to them. THe next day, they nastily wrote me back and said it is standard practice to include all reservation information and therefore, they are deleting my information and cancelling my reservation. I never asked to cancel, I was merely giving feedback. Also, my friend who is traveling with me called the evening before to confirm his reservation because he never got his email, and the person answering was extremely rude and when asked for an email, abruptly said, he does not handle that. What has happened to this nice friendly hotel? It is too bad. In any event, I will stay down the street at the San Vicente!
- Also Known As:
- Holloway Hotel West Hollywood
- Holloway Motel West Hollywood