Myself and my other half have been traveling for 6 weeks, as such have stayed in a variety of places from Motel 6 to The Wynn Las Vegas, and this is, dollar for dollar, by far the worst. I used to think as long as a room was impeccable and the location etc great then service was secondary. Not here.
When we checked in (in shorts and t shirts as we'd been travelling all day), initially the extremely snooty receptionist couldn't find the booking. Eventually found it, but not before looking us up and down and enquiring "are you SURE you are staying at the Mondriaaaaan". And yes, this is how he pronounced it. Secondly, after looking through his computer, clearly not having anything in the range we had booked, he told us about a fabulous upgrade he could give us... for an extra $100 a night. Call me cheap, but when I book a hotel I look at the options, if I wanted the more expensive room I'd have booked it, I don't like being made the feel like a cheapskate for refusing.
All of the reception staff were extremely snooty, as if you should feel supremely grateful to be staying in their hotel. He ended up having to upgrade us slightly anyway, to a corner room, but only on the 2nd floor, and the TV didn't work. They sent an engineer up to fix it, during which time we went out. When we got back it still wasn't fixed, and when I called they said they'd send another engineer up. Given it was 11pm I said that wasn't good enough and asked to be moved. The guy informed me that he didnt have anything else available in my price range. Like that's my problem? What kind of reception is that? If something doesn't work, you move someone, even if only the penthouse is available.
I kicked up a small fuss and we eventually got moved, funny how something manifests itself when you insist.
When we got back from dinner we decided to go for a drink at the Sky bar. One of the reason I'd decided to stay there was, because I like a nice, cool bar. I don't even mind if it's all a bit pretentious! But there was some VH1 event on so we weren't allowed in. We weren't even allowed to go to reception because there were press and slebs milling around. I suppose I might have contaminated them or something. Afteer all, I'm only the fool paying to stay in the place.
I don't normally like moaning about hotel service, and even if its a bit patchy it doesn't usually affect me, as long as the room is nice. But this hotel has categorically some of the worst service I've ever encountered, I've never been made to feel grateful to stay somewhere by some wannabe actor/receptionist and told I couldn't move from a defective rroom because they had nothing in the same price range. Maybe if you're spending $100 you can overlook it, but this is an expensive hotel. I would never give them the satisfaction of being able to ruin the final few days of our trip in the USA, but they have certainly tried, and it has left a bitter taste. I am unfortunately booked in for 4 nights and preppaid, so looks like I am stuck here.
As to the hotel itself, the pool area is very small, the pool itself is a token effort, not much bigger than an oversized hot tub. On a more positive note (is it possible), the location on Sunset is pretty good and the rooms are quite cool and spacious, though we too have a small bathroom. I don't mind small bathrooms at all (honestly despite what you read here, I'm actually pretty easy to please. I actually thought Motel 6 was very nice!) but dont advertise "oversize bathrooms" if that information is false.
You have to pay $10 for internet access, but valet parking seems to be free. I'll believe it when I check out.
So if you book this hotel, don't expect to be made to feel welcome. Unless your name is Brat Pitt of course. Then there'll be a red carpet rolled out to meet you.
- Official Description (provided by the hotel):
- Mondrian LA is a parallel universe of perpetual possibility. Rejuvenated by Benjamin Noriega-Ortiz, this luxury boutique hotel in the heart of West Hollywood captures everything the Strip stands for - excitement, invincibility and glamour. Entering Mondrian through its signature, thirty-foot mahogany doors, guests will find the recently expanded lobby, accented with hues of deep purple and complemented by custom-designed furniture, a Lucite indoor swing and a mushroom-inspired concierge desk. Complimentary high speed wireless internet access is offered in the lobby. Ivory On Sunset, a restaurant which is a collaboration with John Terzian of The h.wood Group, Built Inc. and Hakkasan Group, celebrates California cuisine and comfort foods to encourage diners to embrace the restaurant's communal philosophy, while our Lobby Bar serves a full cafe menu in the morning and small plates in the evening. Up in the sky, amid the clouds of Los Angeles, guests can enjoy the stunning view from our Skybar lounge, Los Angeles' mainstay for nightlife. Exxhibit Boutique, our gift shop, offers curated items tailored for the LA scene. Mondrian is located right on the Sunset Strip, close to Fox Studios, Paramount Pictures, Staples Center, Dodgers Stadium, Hollywood Hills, Santa Monica, Rodeo Drive and Getty Museum. ... more less
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- Also Known As:
- Mondrian Los Angeles Hotel West Hollywood
- Mondrian Hotel West Hollywood