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“Filthy” 2 of 5 bubbles
Review of Mondrian Los Angeles Hotel

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Mondrian Los Angeles Hotel
Ranked #9 of 18 Hotels in West Hollywood
Certificate of Excellence
GreenLeadersBronze level
Seattle
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Filthy”
2 of 5 bubbles Reviewed December 9, 2013 via mobile

Staying here for work and oh boy I wish I'd chosen somewhere else. Staff is friendly so stars there, but the bathroom is disgusting which makes me question what other germ bombs are lurking about that aren't as obvious. Please see the picture - all that black is thick mold that has likely been growing for MONTHS. The bathroom at my community center pool is cleaner. Also very bothersome that the shampoo/conditioner/body wash bottles are nearly empty and dented, having clearly been used by the previous occupant. Gross, gross, gross and NOT what you would expect from a hotel that charges these prices.

Stayed December 2013, traveled on business
Helpful?
1 Thank JulieInSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas-JB, Manager at Mondrian Los Angeles Hotel, responded to this review, December 10, 2013
Thank you for your very helpful feedback. I certainly apologize that you observed what appeared to be mold in your guest room. We do have regular inspections regarding environmental safety in the hotel. I have passed along this information to the appropriate parties to be addressed immediately.
I'm happy to hear that you did enjoy the service from our staff, we certainly strive to deliver a great stay in all aspects. In light of the situation that you brought to our attention, and the inevitable and rapid solution, we look forward to seeing you again soon.
Again, my sincere apologies for what happened, I would be more than happy to be your ally for a future stay with us and guarantee that you would not disappointed. You may reach me at nicolas.black@mhgc.com

Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,916 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (424)
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Oxford, United Kingdom
Level Contributor
127 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed November 30, 2013

The Mondrian was recommended by a couple of people – it also has the reputation of being a cool hotel – I wanted to spend a couple of days in a nice environment with a good view concentrating on some writing after four hectic days at a trade show in Las Vegas.
I booked a junior suite with a balcony for $419 a night.
The view was stunning! There were wall-to-ceiling windows, so you could see it from wherever you were pretty much, and the room was spacious and well designed with a large white sofa and funky table in the lounge area, a decent sized desk and everything you needed to be holed up for a couple of days … including a fast, free internet, a good selection of movies on demand, a very well stocked minibar and an impressive array of snacks and goodies.
I felt really comfortable in the room. The only thing letting it down was the bath itself .. which was completely incongruous with the rest of the space! It had one of those tacky UPVC slider doors – the bath tub itself was small and pokey and in fact you could not use it as a batch as the plug was not watertight.
As a shower didn’t function particularly well in terms of body coverage, and because of the sliding doors, it felt very claustrophobic!
If I’d been designing the rooms, I would have installed a large glass shower so you could also see the view whilst in it … or located the bathtub in a position where the scenery could also be appreciated while having a relaxing soak in the bath!
The pool deck is currently under refurbishment . but even in this state, it was a really awesome looking space – and this is where you can see the famous sunsets looking down over West Hollywood. I didn’t have time to stay there or even sit down and enjoy it as I was too busy at that time of day, but I did take a good look around.
I popped down to the bar early evening on the second night to take a break from the work, but I didn’t feel comfortable there. I’m not sure if it was in a temporary state because of the refurb, because the Mondrian is too cool for its own good or because it was Thanksgiving week and therefore subdued in the hotel … but the bar tenders were superficially friendly, there were two women down one end having a loud conversation about their ailments and a guy sitting nervously on one of the sofas engrossed in his smartphone! Not much of a vibe!
Instead I went back up to the room and ordered some room service – which was a vegetarian club sandwich. This was bland and completely average – it came with a huge heap of tasteless fries! For some reason I had imagined that the food would be beautifully crafted, organically healthy and presented like a work of art – but that was obviously just an image in my head.
The shop in the lobby has some fabulous accessories and bits, the guy in there was really friendly and in fact I spent about 600 dollars effortlessly on some cool stuff!
I left early the next morning to fly to Mexico City.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Anne Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Mondrian Los Angeles Hotel, responded to this review, April 10, 2015
Hello Anne Louise S,

Thank you for the great review. I am glad you enjoyed your stay with us.

Kind Regards,
Luis
MondrianLA@mhgc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 27, 2013

Stayed at the Mondrian LA a couple of nights ago. It was a surprise for my girlfriends 40th birthday and she was visiting LA for the first time so I looked at hundreds of other hotels in the area but none had the same impact of a room that matched up to the 'wow' of the communal areas, finally chose the Mondrian as their rooms looked great too. Booked a double studio (FYI hotels own website offered cheaper rates then any of the Travel Republic/Expedia/Bookings.com websites) and emailed the hotel ahead of visit asking if they could try and give us a high floor with a great view when selecting the room. Wasn't sure if anything would come of it but when we arrived and the very welcoming Michael said we were on the top floor my girlfriends face lit up! The view was to die for, a corner room with views of Sunset Blvd, Hollywood Hills and all of downtown LA and totally made the trip! Waking up to this view the next morning was amazing, for a first time visitor to LA it definitely gave her a sense of the city and she hasn't stopped talking about it since! Outdoor areas/pool/SkyBar etc all stunning, wish we had had time to enjoy them for longer! Just wanted to thank Daniel for arranging the room with the view, and Michael at reception for the wifi, thanks guys!!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank London2LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Mondrian Los Angeles Hotel, responded to this review, April 10, 2015
Hello London2LA,

Thank you for the great review. I am glad you enjoyed your overall stay with us.

Kind Regards,
Luis
MondrianLA@mhgc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Distrito Nacional, Dominican Republic
1 review
4 of 5 bubbles Reviewed November 25, 2013

Great Place. I arrived very late and my Studio Room was not available so I had to stay in a Regular Room for 1 night . Then they gave me a Complimentary Upgrade to an even better suite.
Great service and great Location...

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jacintico P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Mondrian Los Angeles Hotel, responded to this review, April 10, 2015
Hello Jacintico P,

Thank you for your feedback. I am glad you enjoyed your stay with us and we met your expectations.

Kind Regards,
Luis
MondrianLA@mhgc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
2 reviews
5 of 5 bubbles Reviewed November 21, 2013

Very few hotels in the world focus on customer comfort and satisfaction like the Mondrian in LA. From their Guest Experience Manager Daniel to their front office managers Kaycie and Michael, a beat is never missed. The views, vibe and beautiful people are the cherry on the top and the Mondrian has become my and my entire company's go to LA 'home away from home'.

Room Tip: You want to try face South so you have the sweeping views towards the sea...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VeryFrequentTravel06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Mondrian Los Angeles Hotel, responded to this review, April 10, 2015
Hello VeryFrequentTrav,

Thank you for the great review....

Kind Regards,
Luis
MondrianLA@mhgc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

Enjoyed my short stay at the Mondrian. Nice design hotel with a friendly staff. You might think it would have a pretentious vibe but the staff is terrific. Quite clean. Nice restaurant with great outdoor seating. Had a bit of a problem with my bill. Booked and paid on Hotels.com and then got charged again by the hotel. They reimbursed me but it took several calls to reach the right person. That aside, I would stay there again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Mondrian Los Angeles Hotel, responded to this review, April 10, 2015
Hello Gary H,

Thank you for your review..

Kind Regards,
Luis
MondrianLA@mhgc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian Los Angeles Hotel

Property: Mondrian Los Angeles Hotel
Address: 8440 Sunset Boulevard, West Hollywood, CA 90069-1912
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Hollywood
#8 Luxury Hotel in West Hollywood
#10 Business Hotel in West Hollywood
#10 Romantic Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian Los Angeles Hotel 4.5*
Number of rooms: 236
Official Description (provided by the hotel):
Mondrian LA is a parallel universe of perpetual possibility. Rejuvenated by Benjamin Noriega-Ortiz, this luxury boutique hotel in the heart of West Hollywood captures everything the Strip stands for - excitement, invincibility and glamour. Entering Mondrian through its signature, thirty-foot mahogany doors, guests will find the recently expanded lobby, accented with hues of deep purple and complemented by custom-designed furniture, a Lucite indoor swing and a mushroom-inspired concierge desk. Complimentary high speed wireless internet access is offered in the lobby. Ivory On Sunset, a restaurant which is a collaboration with John Terzian of The h.wood Group, Built Inc. and Hakkasan Group, celebrates California cuisine and comfort foods to encourage diners to embrace the restaurant's communal philosophy, while our Lobby Bar serves a full cafe menu in the morning and small plates in the evening. Up in the sky, amid the clouds of Los Angeles, guests can enjoy the stunning view from our Skybar lounge, Los Angeles' mainstay for nightlife. Exxhibit Boutique, our gift shop, offers curated items tailored for the LA scene. Mondrian is located right on the Sunset Strip, close to Fox Studios, Paramount Pictures, Staples Center, Dodgers Stadium, Hollywood Hills, Santa Monica, Rodeo Drive and Getty Museum. ... more   less 
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Also Known As:
Mondrian Los Angeles Hotel West Hollywood
Mondrian Hotel West Hollywood

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