I suppose the fault is my own for not realizing the calendar had turned and left the Standard behind. We decided to stay here b/c the rates were compelling, especially in relative terms, and I remembered the Standard being a great hotel in a great location. I was wrong on both counts.
The location is no longer great if it ever was. The hotel is dated, smells bad, and the service leaves much to be desired.
I appreciate the casual vibe of the place and the staff, i can do without formality, but the level of service is not casual, but asleep at the wheel. Over a 3-4 night stay that included my birthday, the front desk staff dropped up multiple requests, including instructions from the Misses pertaining to a gift.
The day we checked out, they forgot our wake up call. When we notified the front desk staff, they rolled their eyes and indicated that we were not the only people they heard that from.
Time to put an emphasis on training, motivation and retention.
- Official Description (provided by the hotel):
- The Standard, located in the heart of the Sunset Strip, is a true original catering to a young-spirited clientele who appreciate the hotel's "timeless modern" design and offbeat sensibility. The hotel features a floor to ceiling shag carpeted lobby lounge, a live DJ at the front desk, an outdoor pool with a sundeck covered in cobalt blue Astroturf, an ongoing exhibition devoted to fine art video, and live performance art. ... more less
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- Also Known As:
- The Standard, Hollywood Hotel West Hollywood
- Standard Hotel Hollywood