My brother and I were traveling through california and booked a few nights at The Standard, knowing the quality of the Standard in NYC, I expected the same in Hollywood. However, that was not the case. I had accidentally booked a king room online, and called to change our room to a double queen room instead. After talking with the front desk, they said they would change the reservation and send another confirmation. After several days, the confirmation did not come, and so I called back, talked to the same person, and they said the would resend the confirmation. It came, but still said King. When I called back they assured me that I had been changed to a double room. When we arrived, we got to our room only to find it was, indeed, a king room. When I went to the front desk, they had a record of the phone calls I had made, but the reservation had not been changed, and they did not have any double rooms open until the next night. I asked if they could put a rollaway bed in our room for the night, and they assured us that they would. My brother and I went out and returned several hours later, no rollaway bed. We then went out to dinner, reminding them about the bed on the way out, but when we returned still no bed.
The next morning, I found a better deal at the Andaz down the road and we checked out of the hotel. After explaining the situation upon check out, the manager comped our parking for the night. Everyone I spoke to was polite, and assured us they would fix things, but continually failed to follow through.
- Official Description (provided by the hotel):
- The Standard, located in the heart of the Sunset Strip, is a true original catering to a young-spirited clientele who appreciate the hotel's "timeless modern" design and offbeat sensibility. The hotel features a floor to ceiling shag carpeted lobby lounge, a live DJ at the front desk, an outdoor pool with a sundeck covered in cobalt blue Astroturf, an ongoing exhibition devoted to fine art video, and live performance art. ... more less
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- Also Known As:
- The Standard, Hollywood Hotel West Hollywood
- Standard Hotel Hollywood