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“Find some where else!!!” 2 of 5 bubbles
Review of Chamberlain West Hollywood

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Chamberlain West Hollywood
Ranked #5 of 18 Hotels in West Hollywood
Certificate of Excellence
Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Find some where else!!!”
2 of 5 bubbles Reviewed April 3, 2014

After reading great reviews. I am very disappointed!! I stayed on the 4th floor, it was SO noisy with staff up every morning at 5.30am, walking above. I could hear the neighbors talking and their TV. The room service is the WORST I've ever experienced! Expect to wait at least 30mins + ring twice, before even ice arrives! Please believe this is a true review.. Try somewhere else first!!!

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank AuzzyTazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, April 4, 2014
Dear AuzzyTazzy.
I very much appreciate your feedback and sincerely regret that we did not meet your expectations. I certainly wish I would have had the opportunity to discuss your comments in person while you were on property. We are updating our elevators and quite honestly this has caused some slow service issues. I am confused on the noise from the pool deck. The pool does not open until 7:00 AM and we do have anyone on the deck at 5:30 AM. I will most certainly check on this and I appreciate your bringing this to my attention. Please be assured we do take your feedback seriously as it helps us do our job better. Thank you.

Sincerely,
John Douponce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Jupiter, Florida
Level Contributor
119 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed April 3, 2014

The Chamberlain used to be an apartment building and you can tell. The elevators are insanely slow and it seemed each time were half taken up by a housekeeping cart or maintenance people. Half the time they were shut off for repairs. The staff is "in the weeds" and while friendly made more than a few mistakes, omissions, and were forgetful and inattentive. Housekeeping was late each day and we had to call at 2pm to find out why the room wasn't done.

Rooms are nice and have a cool design but need some maintenance. Shower door broken, cabinet doors broken, lamp bent. I also think it's a lousy touch to have a sign that if you take the shampoo they charge you $20. They were large bottles. Just put small ones in and don't bother with that. It is tacky.

Food we got at the pool was subpar- dried out burgers that were supposed to be Kobe and the order was wrong too. The pool and view from the top deck is nice but there is no attendant or bartender except on weekends.

Price is pretty high and parking is a ripoff at $38/night. Room overall was nice but it sounds funny but had alot of trip hazards and opportunity for stubbed toes. For example the bed frame is black and goes out beyond the bed against a dark carpet. No furniture on the balcony and it had a wall a/c.

Location is excellent and in walking distance to WeHo and starbucks & trader joes.

Overall i would absolutely stay somewhere else next time.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TropicalTraveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, April 3, 2014
Dear tropical Traveler 78.
Thank you for sharing your feedback. We are in the process of upgrading our elevators so I do apologize if that caused any inconvenience. We always schedule housekeeping between 8:00 AM to 4:00 PM and are more than happy to schedule a set time for guest convenience if requested. We do offer room service at the pool from 7:00 AM-10:00 PM. Our parking fees are competitive with similar hotels in the area that offer full Valet service. Unfortunately in LA parking options are very limited. I am so pleased you enjoyed our excellent location.

Thank you for your business.

Sincerely.
John Douponce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

I had read some reviews and was not sure what to expect. On arrival (because we wanted separate beds) my daughter and I were upgraded to a luxurious spacious room - the best room for our whole month's holiday. Great quiet location and so convenient. Car parking was $36 a day which is reasonable for LA and valet service was super efficient and helpful. Free fast wifi in the room. Some reviews complained about shampoo costs but the costs are clearly identified next to the bottles and the bottles are big. Other toiletries had no charge. Would highly recommend this hotel.

Stayed December 2013, traveled with friends
Helpful?
Thank Susie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, April 3, 2014
Dear Susie S.
So nice of you to acknowledge your room at The Chamberlain as the "best of your one month holiday". That puts a smile on my face. We are getting great feedback on our new fast WI FI that was recently installed. We are delighted you and your daughter enjoyed your stay with us, and we thank you for your business and high recommendation.

Regards.
John Douponce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 bubbles Reviewed April 1, 2014 via mobile

My boyfriend and I stayed at this hotel for 3 nights. The location was perfect, because we were able to walk everywhere we wanted to go. The roof top pool had amazing views, comfy beds, and relaxing environment. We would highly recommend this hotel to all.

Stayed April 2014, traveled as a couple
Helpful?
Thank KEGreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, April 2, 2014
Dear KEGreece.
Thank you for the "perfect review". We are so pleased you enjoyed your stay and our great location. So many are surprised at how much their is to do and see within walking distance of The Chamberlain. We look forward to welcoming you back to our relaxing environment soon. Many thanks for staying with us.

All the best,
John Douponce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

Stayed here for four nights while my husband and I were in town looking for a place to live. This is a really spectacular, intimate property in a wonderful neighborhood. Parking is easy, the room was spacious, and the view from the rooftop is amazing (wish we had the free time to enjoy the pool as it looked so relaxing). One of the best parts was being able to go down into the Bistro and have a quiet, relaxed breakfast each morning and we were very well attended to by Aurelio. He greeted us each morning and took great care of us. We could also leave the car at the hotel and in a short walk up two flights of stairs down the road from the hotel we could enjoy great dining on Sunset Blvd. Would HIGHLY recommend this property to anyone seeking a quiet, boutique hotel in LA.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelingGal62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, April 1, 2014
Dear TravelingGal62.
Wow! what a wonderful review. It is terrific to hear you had such a relaxing stay. I know how taxing it can be to look for a place to live. Thank you so much for the "HIGHLY recommend" and for acknowledging Aurelio, one of our stars in The Bistro. He works very hard to ensure our guests are well attended to as you stated. It sounds as if you were able to familiarize yourself with the area and had some fun. next visit schedule some pool time. Thank you for your business.

Sincerely,
John Douponce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 27, 2014 via mobile

From the friendly Matt at the desk, to the helpful MaryJane @ the Bistro, ordering a birthday gift basket for a hotel guest was delightfully easy! Gotta love great customer service, especially when its between 2 different departments. Bravo Matt, MaryJane & The Chamberlain!

Stayed March 2014
Helpful?
Thank Julielovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, March 29, 2014
Dear Julielovestotravel.

Gotta love your review! I am so glad Matt and Mary Jane made your request so easy. It is always a a personal sense of pleasure when our associates are recognized by name. We have a great team, and I know both Matt and Mary Jane will be beaming when they read your comments. Many thanks for your business.

Sincerely,
John Douponce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
1 review
5 of 5 bubbles Reviewed March 25, 2014

The accomodations were amazing. However - the thing that would cause me to return is the staff. They were professional, friendly and responsive. With a boutique hotel, gracious accomodations are expected; gracious and pleasant staff is a rare experience. They were great.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Chamberlain West Hollywood, responded to this review, March 26, 2014
Dear Julie M.
Many thanks for choosing The Chamberlain for your recent business trip. I was so happy to hear you enjoyed the hotel however even more important to me were your comments about our team. We are so fortunate to have such a caring group, and I agree that is a rare experience in today's travel. It is so important to have a team that really enjoys providing hospitality. I so very much appreciate you recognizing them and please know how much we appreciate your business...

Sincerely,
John Douponce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chamberlain West Hollywood

Property: Chamberlain West Hollywood
Address: 1000 Westmount Drive, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in West Hollywood
#5 Romantic Hotel in West Hollywood
#5 Luxury Hotel in West Hollywood
#6 Family Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Chamberlain West Hollywood 4*
Number of rooms: 114
Official Description (provided by the hotel):
Discreetly located on a residential, tree-lined street in West Hollywood amid the exciting Sunset Strip and the bustling Santa Monica Boulevard, our eclectic West Hollywood boutique hotel offers the perfect combination of glamour, comfort and impeccable service. The dramatic style, unique ambiance and convenient location of our West Hollywood accommodations make it an ideal choice for a relaxing extended visit or a short LA getaway for both business and leisure travelers. Step into the glamorous 80s with our avant-garde decor complete with intricate brass detailing, cool hues with rich gold and chocolate accents and a chic retro feel. The Chamberlain West Hollywood boutique hotel features 114 spacious suites, an exclusive chic Bistro, in suite dining plus a stunning rooftop setting with 360-degree panoramic views of the Hollywood hills and elegant spaces for intimate events, private dinners or corporate meetings. Roof top pool offers private cabanas, dining and bar service. Our full service hotel also offers a complimentary 24 hour state of the art fitness center and a 24 hour business center with both MAC and PC's. ... more   less 
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Also Known As:
Chamberlain West Hollywood Hotel West Hollywood
Chamberlain Hotel West Hollywood
West Hollywood Chamberlain Hotel

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