I prefer unique hotels and I chose the Palihouse via Hotel tonight for the first night, which was nice. Then, I decided to extend my stay not only once but twice due to a red eye flight back to NYC. On my second night, the front desk made an error after giving me a wonderful upgrade by not actually placing us in the upgraded room via their computer system, therefore losing the keys to our vehicle due to the room change. That was a minor error in my opinion. However, after paying the full price $450 for the second night and "partial" third night, I was disappointed to return to a suite with a dirty tabletop, floors, and none of the towels were replaced, even though I placed them on the floor as requested for replenishment. They also failed to replenish the bottled water and wine. I was disappointed that the attention to such details were overlooked. What really pissed me off was that they did not replace the bed linens as requested. I even left a $20 tip at the desk for the room attendant, because I left the room for lunch later than usual. I was steaming to find my room in its condition after leaving a generous tip. Go figure! There was a wonderful night auditor who helped us on the first night. The check-in clerk and the night auditor were the stars of my visit to the hotel. My only other complaint was that there were no ipod docking stations or audio cables to connect your iPhone the stereo. The people in charge of this place should know that their guests are iphone users. Duh! What's more, room service was not available when I needed it most. On Monday, I asked for a late checkout and for it, they declined, so I had to extend another night. The bar is great if you want to be part of the scene. Just make sure you select a room on the third floor to avoid the noise if you want to call it quits before the rest of the patrons. The rooms are styled well. Just don't expect to have new soap and shampoo delivered each day. I guess for $450 they expect you to bring your own. I only received one set, which we used and we did not receive more. And YES managers, I called the damn desk and asked for more. I am an experienced traveler. Thank you very much!!!! You run a better bar than you do lodging establishment.
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- Also Known As:
- Palihouse Holloway West Hollywood