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“Very cosy rooms!”

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Palihouse West Hollywood
Ranked #14 of 19 Hotels in West Hollywood
Certificate of Excellence
Tallinn, Estonia
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very cosy rooms!”
Reviewed August 17, 2012

What I liked:
Our room was large! Even more than I expected. There was everything in it: fridge, oven, toaster, forks, knive, spoons, cups and stuff... It was very clean, nice view on Holloway Dr., You can walk to Trader Joe's which is not far, and also to Beverly Connection and Beverly Center which 20 minutes away by walk.

What I didn't like:
The same night we checked in there was a party in lobby in evenings of Friday and Saturday. Start time was 9:30 pm till 2 am. It was so noisy and loud downstairs that we couldn't sleep being on 3rd floor. And the last day of our stay people downstairs played Bingo game, so it was noisy as well.

Also I had problem contacting person to talk about reservations/cancellations. I called them many times 2 week before going to San Francisco, left her messages, my friends called her many times and also left few messages, but that lady - Cara didn't call back even once, didn't reply any mail and didn't contact neither me nor my friends to understand my problem. And when I arrived to hotel and asked to meet her, they said that she lives in New York :)) Whatever.. If you want someone to help you with any issue regarding reservation or cancellation - no one will help you except Cara, but she is unavailable or out of office any time you call or send email.

It's too bad such managers work for that hotel!

Room Tip: I requested a nice view in comments. Actually I don't know if that was the best view they could...
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Munani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this review, August 21, 2012
Dear Ms. Aliyeva,

Thank you for your posting. We are delighted to hear the suites at Palihouse exceeded your expectation, and that you enjoyed the hotel's central location.

We are sorry to hear noise may have affected your sleep. We pride ourselves on the integrity of our service, and it is our goal to ensure all guests get a sound night's rest. As we do not have record of a noise complaint during your stay, we encourage all guests to be in immediate contact with our front desk when a need arises. Being in contact with our team affords us an opportunity to address requests at the time of instance, and remedy it straight away.

We are also disappointed to hear you did not get in touch with reservations regarding your request for cancellation. Cara personally prides herself on being in touch with each and every guest, and makes it a point to provide VIP treatment at all times. We will connect with her to ensure prompt attention is always given. Our records indicate the front desk assisted you promptly, and advised clearly what the policies of your reservation were. We are thrilled to hear it all worked out.

As you secured your reservation through a third party website, the booking terms and policies are specifically outlined by them, and requests or changes should be made through them directly. To avoid future issues, we highly recommend that for the best rates, and most flexible booking policies, you contact the hotel directly for reservations. The reservations line is: 323 327 9702 or you may also book with speed at www.palihouse.com.

We want to thank you again for taking the time to send us your review. We wish you all the best in your travels, and we hope to have another opportunity to wow you in the future!

Sincerely,
Management
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193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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tikitoro
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 22, 2012

We had great customer service while I stayed here. Really an awesome hotel.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tikitoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this review, July 30, 2012
Dear tikitoro,

Thanks for your 4 star review of Palihouse. We are thrilled to hear that you enjoyed your stay and received great customer service.

We look forward to having you stay with us again.

Finest regards,
Palihouse Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2012

Urban-chic design and decor meet old-fashioned European service at the Palihouse, a boutique hotel that’s one of L.A.’s best-kept secrets.

Tucked away in a particularly opportune spot...where La Cienega and Santa Monica Boulevards meet Holloway Drive...Palihouse is just a block or two away from all the splendors of the Sunset Strip. It’s within walking distance of classic West Hollywood eateries like Hugo’s (where the stars meet for power breakfasts) and Barney’s Beanery; and just a mile or two from Beverly Hills. (Famed gay establishments The Abbey, Revolver and Rage are all a short walk down Santa Monica.)

Palihouse is a home away from home for either short or extended stays. The staff is friendly and attentive, yet discreet. All requests granted were quickly and efficiently granted by the concierge and housekeeping staffs.

The beautifully appointed rooms boast creature comforts that all travelers appreciate... a beautiful sunken bathtub, flat-screen TV (with HBO and hundreds of channels!), an iron and ironing board in the room, and a coffee maker and refrigerator...a full kitchen in our room, in fact. For me, best of all was the most fluffy, comfortable bed I have ever encountered...like sinking into heaven at the end of a long day.

Partake of the lounge scene in the Palihouse lobby on the weekends, where you’re likely to rub elbows with celebrities, power brokers and the West Coast intelligentsia. (You might not get beyond the velvet rope, unless of course you’re a guest of the hotel.) The Palihouse restaurant, the Courtyard Brassierie, is first-class, with a sophisticated seasonal menu sure to please foodies and gourmands.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this review, July 25, 2012
Dear Christopher,

Thank you for this amazing review. We are delighted to hear you had such a great time, and very much look forward to seeing you soon.

Please feel free to book your next stay directly through our VP of Sales, Cara Federici, for the utmost care. She can be reached at: rooms@palihouse.com or 323 327 9702.

Thank you again for sharing your positive experience with us!

We wish you all the best.

Warm regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
237 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed July 13, 2012

I love the Palihouse, but it's simply not a good value. I've stayed here half a dozen times, the majority of which was soon after their opening. I will happily go back for cocktails in the large salon, adorned with a DJ rotating tasteful beats, but not to lodge. For the type of money they charge, they should have a pool and really top-notch service. I'm with the other reviewers on that point. Otherwise, it's pretty chic and fun!

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AshWolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this review, July 18, 2012
Dear Guest,

Thank you for your feedback.

We are delighted to hear you enjoy the lounge & ambiance at Palihouse (thank you for the 4 of 5 star overall rating). In addition to providing guests with a unique experience we also pride ourselves on oversized all suite accommodations - with personalized service, at competitive rates. Given this, we are dissapointed to hear we did not exceed your expectations.

We would like to ask for more details so we can address the specifics with our team. If you have a moment please email us directly to rooms@palihouse.com or call our VP of Rooms at 323 327 9702 to explore the next steps. We hope to welcome you on another visit in Los Angeles to prove our committment to customer service excellence.

Kind regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 29, 2012

While I can appreciate the model of mixing transient (single night guests) with long term corporate housing, the seemingly complete absence of services couldn't have been more evident.

No daily housekeeping. No staff seemingly cleaning or walking the property on security, etc. Didn't see a soul except at check in.

I'm sure their staff to guest ratio allows them a bigger bottom line, but at what price? It is the hospitality business after all!

Kudos though to the refreshing decor and eco-friendly bath amenities.

And don't even think of asking for a possible upgrade...at least I was met with a less than friendly front desk agent who gave me every reason they "tried not to."

Room Tip: Can't say...we were put in the lowest floor...being by the stairs was helpful though.
See more room tips
  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TFKinPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalihouseManagement, Manager at Palihouse West Hollywood, responded to this review, May 31, 2012
Dear Guest,

Thank you for your honest feedback. We appreciate your kind words in regard to the hotel's design and aesthetic! As you may know, Palihouse is not a traditional hotel nor a formal residence; it is the best of both. Given this, while staying in our luxurious oversized accommodations our staff delivers a hands off approach to customer service in hope we exceed every guest's expectation.

If we are able to offer complimentary upgrades we certainly do, however, they are not guaranteed just like any other hotel. Upon check in all guests are advised about the unique benefits guests of Palihouse are privy to during their stay, including the option to have housekeeping daily should you choose. We apologize if this was not correctly communicated to you, and we will better train new staff to ensure it does not happen again.

We would love another opportunity to welcome you as our guest. Please feel free to call us at 323 327 9702 or email us to rooms@palihouse.com and Cara Federici, our VP of Rooms, will personally take care of your reservation.

Warm regards,

Palihouse Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 23, 2012

We were staying in a hotel close by and went to the Palihouse for dinner. What a meal! The food was superb. Fresh ingredients, beautifully cooked, prepared and presented. The smoked salmon layered with potato and granished with an egg was stunning. The real treat was the truffle infused french fries - heaven! The meal was one of the best I have ever had in LA. Huge thanks to the fabulous William Ousley who looked after us so well. Just devastated that we did not have time to return for another meal before coming home. Will most definitely be back.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank FilmJulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2012

Very poor customer service, doorman had an attitude, manager unavailable

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jessie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palihouse West Hollywood

Property: Palihouse West Hollywood
Address: 8465 Holloway Dr, West Hollywood, CA 90069-4258
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Family Hotel in West Hollywood
#12 Luxury Hotel in West Hollywood
#12 Romantic Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Palihouse West Hollywood 4*
Number of rooms: 36
Reservation Options:
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Also Known As:
Palihouse Holloway West Hollywood

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