Well this must be among the worst hotel I´ve ever stayed at. We had made a reservation through Hotels.com and when we, my husband, 4 year old daughter and our 17 year old daughter, arrived. The manager/owner couldn´t find our reservation so we had to sit down and wait for about 20 min before he found the reservation. When he finally did he started to tell me that we had made a reservation for 3 adults and 2 kids. No I said. 2 adults and 2 kids. But he said that he only had seen 3 adults. My 17 year looks older than she is. We told him that she was 17 but he didn't believe us. He wanted us to pay extra. He got very rude and told us that we were liars. I told him to cancel our reservation and refund our money. We told him that he had a very strange way to talk to customers and that this would give him bad reviews. He answered: I don't care because you're not local. This hotel is really not worth staying at. STAY AWAY FROM THEM.
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- Also Known As:
- Courtyard West Covina
- West Covina Courtyard