If you expect good, respectable customer service do not visit Drumadoon because you will not find it here. If they remember to come and take your order do not expect service with a smile. The front of house staff were even annoyed to be asked to take your drink order which showed when they gave you less then half a glass full.
As this was our first time visiting Drumadoon, within a few minutes we were seriously regretting our choice to stop.
The only saving grace for the trip was the food which was relatively decent. My advice to the chef would be to either find a different restaurant or find a diffferent front of house managment, but then what customer service can you expect when you have an owner/manager who respond with rude sarcastic comments to customers when they have had a bad experience. Clearly a owner who does not value the customer or want to improve the service. We should have checked trip advisor before visiting. The owners comments alone would have prevented us wasting our money on the establishment.
- Official Description (provided by the hotel):
- Individually styled, the luxury bedroom accomodation is complimented with an excellent licensed restaurant on site. Family run, Drumadoon offers a truly welcoming atmosphere for both business and pleasure with family friends and colleagues.Drumadonn is now a licensed venue for civil partnerships and marraige cermonies, in conjunction with Ballymoney Borough council.Sited on the A26 corridor to the Causeway Coast and Glens, Drumadoon is the perfect base from which to discover North Antrim.We look forward to welocoming you and yours to Drumadoon...... ... more less
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