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Embassy Suites by Hilton Walnut Creek
Ranked #4 of 7 Hotels in Walnut Creek
GreenLeadersBronze level
Reviewed February 15, 2014

I’m a longtime Hilton HHonors member and this hotel has been a tired and true winner for my business trips to Walnut Creek. Located next to BART, I can easily get to the hotel from SFO Airport without the cost of car rental and parking. Plenty of good restaurants and a decent hotel cafe make the entire stay in the area easier. The staff is the final touch- very pleasant and willing to help me navigate walking around downtown. Plus the excellent free Embassy Suite breakfast.

Room Tip: For gluten allergies, the manager recommends fresh eggs or you may have problems with the scrambled...
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  • Stayed: December 2013, traveled on business
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Thank WVUrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded February 17, 2014

Hi Mr. Urick! Thank you for the great review. We are so glad you utilize the Embassy Suites Walnut Creek when in the area. As you mention, we are perfect for the business traveler with our location within walking distance to many of the area businesses, our complimentary hot cooked-to-order breakfast to start your day and our very relaxing evening reception to cap off your day. We welcome you back again soon.

Tracy Gimbel
Director of Sales

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797 - 803 of 1,197 reviews

Reviewed February 14, 2014

Can't beat the free made-to-order breakfast and happy hour. Pleasant staff. Koi pond in lobby is great. Taxi service in the area isn't so good - use Uber. Rooms are spacious, nothing fancy, but very functional

  • Stayed: February 2014, traveled on business
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Thank MKjoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded February 17, 2014

Hello Traveler! Thank you for the nice review. We are glad you enjoyed your stay and the complimentary amenities we provide. We hope to welcome you back again soon.

Tracy Gimbel
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

I stayed at this hotel since I had enjoyed it 20 years ago. Wow I don't think they have updated anything since then. There was mold and rust in the bathroom. There was dust and black coming out of the air vents. There were rips in the wallpaper, the phone wall jack was laying on the floor. The breakfast was eggs and bacon. There was no option to eat healthy. The "fresh fruit" was tasteless and odd tasting. The oatmeal only had sugar or sugar covered nuts. They only had off brand tea yet Starbucks for coffee drinkers. The second day the valet got me the wrong car. He stood there and tried to convince me it was my car rather than apologizing and getting the correct car. Really?
The hotel is overpriced for what you get and required valet parking.

Room Tip: Look for another option in the area. The rooms smelled odd and it was noisy next to the bart. Thei...
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  • Stayed: February 2014, traveled on business
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Thank ZeekIndianapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded February 11, 2014

Thank you for taking the time to review our hotel on TripAdvisor. I appreciate you for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations--and I am disappointed that we were unable to meet your expectations for your stay with us. In your review, you bring up some great points that we are currently looking into. In regards to updating ---we're already on our way. In fact, our property will be undergoing some renovations in the near future to address the concerns you addressed. Please be assured that the feedback you provided in your review will be taken into consideration so that we may improve our guests’ in-property experience. Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.

Tracy Gimbel
Director of Sales

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Reviewed February 6, 2014

Convenient location, but somewhat pricey after parking and local taxes included. Some rooms on top floor can be very noisy if located under machinery on roof. Rooms on BART side of building are less annoying but can disturbing to light sleepers.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded February 10, 2014

Hello and thank you for your comments. We appreciate your feedback. Actually less than 10% of our rooms are impacted by any BART noise. This may be a challenge for some guests on sold out nights.

Please feel free to make a request on your next reservation to be placed in a room away from BART. We hope that you will visit us again.

Tracy Gimbel
Director of Sales

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Reviewed February 5, 2014 via mobile

My company booked a room for me at this hotel. Sorry to say but I certainly expected more for the area.
The rooms had a very dirty smell and the bed linens and coverlet were in need of replacement and had an odd oder. Same with the towels.
This hotel needs to be updated as everything except the lobby looks worn and shabby. The worst was in the morning when I went downstairs for breakfast the entire first floor had no heat!!! The desk said it was cold because the front door was opening. Really? That is what heat his for.
After not sleeping all night due to the train running right past my window, the old mattress, and the noise from the lobby I was in not mood to be greeted by a freezing lobby and breakfast area. My advice would be stay elsewhere!

Stayed: February 2014, traveled on business
Thank claire g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle O, Front Office Manager at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded February 11, 2014

Claire G.,

Please accept our sincere apologies that your stay experience did not meet or exceed expectations. I've shared your concerns regarding your guest room with our Executive Housekeeper and Chief Engineer to investigate and look for improvements. I also apologize that your stay coincided with a cold front experienced by the entire Bay Area, which seems to have had a negative impact on your visit. We keep our heaters running twenty four hours a day during the winter months to ensure our guests are comfortable. Our hotel takes great pride in our clean 2 room Suites, open air atrium and service driven staff. We take your feedback seriously as we're constantly looking for ways to improve the guest experience and hope that you'll consider staying with us again to prove your experience was an exception to our otherwise high level of service standards. Best Regards,

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Reviewed February 3, 2014

It was a very nice hotel. You get what you would come to expect from an Embassy Suites Hotel. This Hotel in particular was great for business purposes due to its close proximity to the bart station in Walnut Creek. My commute each morning was quick and convenient and the free happy hour each night was a great way to wind down after a long day.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jesse G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded February 5, 2014

Hello Jesse - it was great to see your review. We always appreciate positive feedback! Embassy Suites is perfect for our business travelers - you get a great hot cooked to order breakfast or breakfast buffet and the evening reception is certainly a great way to relax after a long day. We hope you choose Embassy Suites for all of your business stays!

Tracy Gimbel
Director of Sales

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Reviewed January 29, 2014

We had two rooms and both were beautifully appointed, clean, and comfortable. Food and staff was excellent....a great value! The lobby was gorgeous with plants and koi to watch swimming around that added to the relaxed atmosphere. The complimentary evening and morning refreshments were a welcome addition.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Carla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded January 30, 2014

Hello Carla - thank you for the great review. We pride ourselves on excellent customer service and are so glad you enjoyed your stay. Our beautiful tropical atrium and koi pond are indeed very relaxing. We hope that when you are in the area again, you will choose Embassy Suites!

Tracy Gimbel
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Walnut Creek

Address: 1345 Treat Blvd, Walnut Creek, CA 94597-2173
Phone Number:
Location: United States > California > Walnut Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
Price Range: $147 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. ft. of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $25/day. ... more   less 
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites

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