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“California getaway vacation”

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Embassy Suites by Hilton Walnut Creek
Ranked #4 of 7 Hotels in Walnut Creek
GreenLeadersBronze level
Reviewed November 27, 2013

My husband & I stayed in this hotel 3 nights. We have stayed in several Embassy Suites Hotels in the past. Our 2 room suite was clean & well suited for our trip. A hot buffet breakfast is always welcomed by busy travelers & this one did not disappoint. The food was hot & tasty & with plenty of options offered so you could have a different breakfast each morning. A really great perk of this hotel is it is near the BART train station. We took the BART into the city of San Francisco each morning we went sight seeing. We were glad we did as parking near Fisherman's Warf is $3/ 20 MINUTES. Its cheaper to park in midtown Manhattan. After a very busy day of sightseeing, these weary travelers could wind down in the pool & hot tub. The staff at this hotel is pleasant & friendly. We would stay at this hotel again if in the area.

Room Tip: The rooms on the upper floors are quieter because this hotel is built around an atrium & sometim...
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  • Stayed: November 2013, traveled as a couple
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Thank Katherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle O, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded December 5, 2013

Thank you for the five star review Kathleen! We are so pleased you enjoyed your stay. BART is the best way to travel to San Francisco, Berkeley or Oakland to see the sites. We are glad that you could relax after a long day in our indoor pool and spa. When you return here from Staten Island, we so hope that you stay with us again.!

Tracy Gimbel
Director of Sales

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844 - 850 of 1,216 reviews

Reviewed November 19, 2013

Valet parking took our car and wrecked it causing $1,600 damage. They told us they had filed a claim with their insurance company and would comtact us and after almost two months they now say that they are not responsible for the damage. I will never stay in this hotel. They have young kids driving the cars wrecklessly and with no regard for other peoples property. Crappy service and stuck our family with a wrecked vehicle.

  • Stayed: September 2013, traveled with family
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1  Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle O, Front Office Manager at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded November 22, 2013

Tim T. As follow up to your feedback and your stay with us two months ago. I would like to apologize that your experience did not meet or exceed expectations. Guest satisfaction is of great importance to us. In regards to your feedback; I am completely aware of the circumstances surrounding your visit and have worked with your claim. The claim was denied by the insurance company based on the information that was provided to the hotel. All of our valet staff are well trained in their positions and work to make sure that guest vehicles are handled with care. Please contact our offices should you have any questions. Best Regards,

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Reviewed November 19, 2013

I had to stay at this hotel for a salesforce.com users conference. I booked my hotel very late and could NOT get a decent hotel in the city of SFO. The rooms were booked everywhere. This years dreamforce had 134,000 attendees! A good Embassy Suites, but the best part for me was the BART train station across the street! I was able to get to Powell Street in SF within 45 minutes.. I did have a rental car but that trip would have taken in excess of 3 hours! If you have to do business in SF you may wish to consider this hotel! Note the BART also travels near the hotel so you will hear the train...its electric but there is some noise... But hey your not at a hotel by the beach so have reasonable expectations! The staff does try hard to make you feel like a valued guest!

Room Tip: If you are a very light sleeper you may wish to ask for a room away from the BART which is on overhe...
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  • Stayed: November 2013, traveled on business
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Thank Steve0823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded November 21, 2013

Hi Steve and thanks for the wonderful critique of the Embassy Suites Walnut Creek! You are certainly correct that the BART train is a great way to travel to San Francisco for business or pleasure. Actually less than 10% of our rooms are impacted by any BART noise. This may be a challenge for some guests on sold out nights. Please feel free to make a request on your next reservation to be placed in a room away from BART!

Tracy Gimbel
Director of Sales

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Reviewed November 19, 2013

Everything thing was excellent, even the quick response to the terrible argument and pounding or kicking the door noise from next door. We have stayed here before and will stay here again. We always enjoy our stay and the treatment we receive there.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank PBlake317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded November 21, 2013

We are so glad you enjoyed your visit despite the unpleasant situation from the room next to you and our staff acted quickly to the problem. We know you have many choices when visiting the area from Anaheim and welcome you back at a future date!

Tracy Gimbel
Director of Sales

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Reviewed November 19, 2013

It is so convenient to be right across from the BART station. We could jump on and be to San Francisco in a half hour or to Rock Ridge in 10 minutes to have a great pizza at Zachary's. The hotel is clean and the staff friendly and helpful. I enjoy the choices available for breakfast and the manager's happy hour is a nice way to unwind at the end of the day. The hotel is also close to the Iron Horse trail - so you can walk to the community pool (1.5 miles) or to downtown Walnut Creek. Just an all around great place.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded November 21, 2013

Hi Robert! Thank you for the great review. We are familiar with your group that stayed here for the week and are really pleased that all went well. While people think about BART only going to San Francisco or Oakland, the train stops at a variety of places and Berkeley is one of them. Berkeley is so eclectic, with amazing dining and a fun cultural scene. We welcome you back the next time you visit from Richland!

Tracy Gimbel
Director of Sales

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Reviewed November 15, 2013

Despite 300+ USC band and entourage in the hotel for the Cal game, hotel staff handled everything wonderfully. They made sure other guests were accommodated and not overly inconvenienced. Nice job. We had an issue with the television and coffee and both were handled literally within minutes.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Ted G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded November 21, 2013

Hi Ted - we are so glad you posted a five star review. The marching band was one of the largest groups we have had and they conducted themselves very well. Our hotel staff was very pleased that they were able to accommodate our other guests as well. We are pleased that both of your issues were solved within minutes. Next time you are in the area from Reno please consider staying with us again.

Tracy Gimbel
Director of Sales

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Reviewed November 14, 2013

Very nice hotel in a very convenient location. Across the street from the Pleasant Hill BART Staion. Employees were all very friendly and helpful. Full hot breakfast and evening reception were both very good. The lobby is beautiful. The only complaint I have, and this is true for most of the better hotels, is that there is a charge for in-room internet. For some reason the only free internet service at hotels are at the less expensive ones.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank BigBearMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy G, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this reviewResponded November 21, 2013

Thank you for the great review! We are so glad you enjoyed your stay, our service and the complimentary breakfast and evening reception. We hope that when you visit from Big Bear again, you will choose Embassy Suites.

Tracy Gimbel
Director of Sales

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Additional Information about Embassy Suites by Hilton Walnut Creek

Address: 1345 Treat Blvd, Walnut Creek, CA 94597-2173
Phone Number:
Location: United States > California > Walnut Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
Price Range: $136 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. ft. of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $25/day. ... more   less 
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites

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