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“Ok but not new like most HI Expresses”

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Holiday Inn Express Walnut Creek
Ranked #2 of 7 Hotels in Walnut Creek
Certificate of Excellence
GreenLeadersBronze level
Dallas, TX
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Ok but not new like most HI Expresses”
Reviewed September 8, 2012

I have started staying at Holiday Inn Expresses as most are new, clean, comfortable and a good value. This hotel is not a typical Holiday Inn Express. It is an older rambling hotel built above a parking garage. It has been renovated, but the corridor and room finishes are starting to show their age. My room had an odd shape with the beds backing up to the corridor - meaning more noise than typical when trying to sleep. Shower had no water pressure.

Breakfast was decent as was service. Ok place - just be aware of age and fact that it has a few drawbacks.

  • Stayed September 2012, traveled on business
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Helpful?
3 Thank CBTravelerDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve D, General Manager at Holiday Inn Express Walnut Creek, responded to this review, September 10, 2012
Dear CB Traveler Dallas:
Thank you for taking the time to send your review of your stay at our Holiday inn Express Walnut Creek. It was great of you to point out the positives like the service, our breakfast and our great location. Please accept my apologies for not being as new as some Holiday Inn Expresses.We are under renovation right now. I am sure to share your feedback with the whole staff and ownership as well. I am also sure that we will continue renovating the hotel.We hope you will have an opportunity to return and enjoy our Holiday Inn Express Walnut Creek in the future.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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Oregon
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 5, 2012

My wife and I met friends in Walnut Creek for a wedding and stayed at the Holiday Inn. At first we were given rooms with a view of the freeway which were noisy because of the single pane windows. Some rooms look out on the construction site next door. We asked for a new room and the front desk was very nice to help us change rooms even though it was a busy weekend. The new room was great. There were many options for breakfast and the breakfast staff worked hard to keep it supplied. Try to go early because of the "feeding frenzy" atmosphere.

  • Stayed September 2012, traveled with friends
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Helpful?
1 Thank JPGOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klamath Falls, Oregon
Level 6 Contributor
108 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 5, 2012

What a great property. Warm, welcoming staff, accomodating to me being a bit picky about our room. The front desk clerk greeted me as a rewards customer, check in was lightening fast. We had been traveling and working outside in the heat, I am sure I look haggered, she gave me chocolates and water. Thank you Sylvia!

Spotless property, the parking garage, room, common areas, pool, all very clean. Typical HIE buffet, which is nice. The courtyard/pool area was very nice, well maintained. There is a well appointed exercise room which did not that distinctive smell that many hotel work out rooms have.

Several options for restaurants and such close by.

It is obvious whoever operates this property has attention to detail and customer service down, this property is a great value for the price, highly recommend!

  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
1 Thank Darlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve D, General Manager at Holiday Inn Express Walnut Creek, responded to this review, September 10, 2012
Dear Darlene H:
"Thank you so much for taking the time to share your experiences at our Holiday In Express Walnut Creek Hotel. We read our reviews closely and use them for both employee recognition and to ensure that any kinks that are reported are worked out immediately. I will be sure to share your feedback with the whole hotel and Sylvia as well, so they can see how their attention to detail and great customer service pays off. As you are now part of our hotel's history, I hope you will return often to celebrate with us."
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San Rafael, CA
Level 6 Contributor
205 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed September 3, 2012

This is right off 680, so is quite conveniently located. Basic, as are all Holiday Inns. Since we were here for one night on Labor Day weekend, it was very, very crowded in the breakfast room! But there are tables on the patio and trays to transport your food. They did keep refilling the tolerable hot food (omelets, sausage patties, biscuits and gravy) right up till 10 AM as promised. The pool is badly in need of servicing (they need to shock it; it was totally cloudy) but they do keep it heated, about 86.

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Frankee11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this review, September 17, 2012
Dear Frankee11,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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Orange Park, Florida
Level 6 Contributor
929 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
Reviewed September 1, 2012

We've stayed here before and at this particular visit not much has changed. The check in was very pleasant...they couldn't do enough for you, the breakfast was a ful breakfast with lots of choices, free internet access, the lobby was pretty and the rooms were very clean. Travelling from California to Jacksonville Florida and this was our first evening. Many more reviews to come. Very pleasant stay. Do not hesitate....the only change was that as Holiday Inn Express members, we did not receive our little goodie bag with cookies, bottled water........other than that, it was pretty much the same as the last time.

Room Tip: We asked for a very quiet room as I have sleep problems, and they certainly accommodated us.
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  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
1 Thank ukienomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 30, 2012

After driving 800 miles that day, we arrived in Walnut Creek -- our new home -- absolutely exhausted. Because we didn't feel like camping in our new, empty rental, we decided to stay in a nearby hotel.

Having stayed at a Holiday Inn Express the previous night (in Wyoming), we decided to stay there again. Roughly half the price of the nearby Marriott, it's hard to complain. The parking situation is a little odd -- the parking lot beneath the hotel is super tight, and we weren't always sure where we could and where we couldn't park -- and our room was at the end of a loooooong (and I do mean looooong) hallway, but the rate was awesome ($105), the room was clean, the water was hot, we were given some bottles of water that came in handy the next day when the movers arrived, and the breakfast was really good.

I mean, I think we were only actually IN the hotel for eight hours total. But they were pleasant ones.

If you want a clean hotel at a very reasonable rate in Walnut Creek, the Holiday Inn is really a good choice.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank krystynlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Creek, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 24, 2012

Everything about the hotel is wonderful -- spotless, well-maintained rooms; terrific people; extensive breakfast choices; readily available business center and convenient location. M-F daytime shuttle service and warm, freshly baked chocolate chip cookies top my list.

For long-term accommodations, hotel manager Steve professionally fulfills your requests. The staff makes you feel welcome every time you walk through the lobby. Many thanks to Donna, Ed, Jairo, Luis, Margaret, Mike, Mitch, Rafael, & Silvia.

  • Stayed August 2012, traveled solo
    • Value
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Helpful?
Thank S Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve D, General Manager at Holiday Inn Express Walnut Creek, responded to this review, August 28, 2012
Dear SY,

Thank you so much for taking the time to let us know about your experience. I will share with all of the staff, especially the staff you mentioned that we were able to make your stay enjoyable and memorable. Thank you again.

Steve Dodaro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Walnut Creek

Property: Holiday Inn Express Walnut Creek
Address: 2730 N Main St, Walnut Creek, CA 94597-2732
Phone Number:
Location: United States > California > Walnut Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Walnut Creek 3*
Number of rooms: 161
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Walnut Creek the perfect hotel for business or pleasure in the East Bay area of San Francisco. The Holiday Inn Express has transformed into a warm and modern hotel featuring contemporary furnishings, a natural light conservatory and a relaxing library area. The Holiday Inn Express Walnut Creek, CA hotel, minutes from Concord, Pleasant Hill and Moraga, offers access to I-680 for access to Oakland, San Francisco, San Jose, and all parts of the San Francisco Bay Area. Or, if you prefer to avoid driving, BART is 3 blocks away and takes you to San Francisco within 30 minutes. Visiting St. Mary s College, Concord Pavilion, & the upscale Broadway Shopping Plaza of Walnut Creek are all easy from the hotel.If you re working in Walnut Creek, the Holiday Inn Express Hotel makes visiting PMI, Siemens Oncology, Kaiser Permanente or PG&E easy and stress-free. In Contra Costa County, the Holiday Inn Express Walnut Creek, CA is well known for being one of the only hotels in Walnut Creek to offer free high-speed Internet access, free parking, and free shuttle service within 3 miles. ... more   less 
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Also Known As:
Holiday Inn Express Walnut Creek Hotel Walnut Creek
Holiday Inn Walnut Creek
Walnut Creek Holiday Inn

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