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Holiday Inn Express Walnut Creek
Ranked #3 of 7 Hotels in Walnut Creek
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 10, 2012

I live in West Los Angeles, and wanted to take a break away from the hustle and bustle of the big busy city. My husband and I decided to stay here, and it was a very well spent few days. The staff were excellent, friendly, and helpful. Breakfast was one of our favorite, the pool was very well maintained, I think we used it pretty much everyday. Love the location, great for morning/afternoon walks, restaurants and shops are not too far. Rooms are very comfortable, clean, and spacious. I would definitely consider coming back here next summer. Great for couples, family and even business trips. Big thanks to the management and staff! keep up the excellent service!

  • Stayed: June 2012, traveled as a couple
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2  Thank MsBerry_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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431 - 437 of 583 reviews

Reviewed July 9, 2012

Average facility for this level of lodging. Clean. Management does a poor job of monitoring "comfort issues." Exercise room was at 80 degrees without relief. Allowed noisy partying around pool still at midnight disturbing guests in surrounding rooms, all pillows of lumpy variety. But the staff was generally very nice and helpful. Perhaps the most outstanding was Eppie in the breakfast area. She fully understands customer relations and worked like a demon to make sure her area of responsibility went smoothly, even with large crowds. Prices very fair for the area.

Room Tip: Stay away from pool side of facility
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  • Stayed: July 2012, traveled with family
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2  Thank StWo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Walnut Creek, responded to this reviewResponded August 5, 2012

Dear StWo,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your wonderful comment regarding our staff.

However, We’re sorry about the noise during your stay as well as the lumpy pillows. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2012

The place was clean and comfortable. I stayed here for 3 nights on a business trip. The breakfast was quite good as well. The location was nice since a short walk leads to several restaurants. The staff were courteous and polite.

Taxi from the Pleasant Hill/Contra Costa Centre Station (BART - bay area rapid transit - is the metro system in the bay area) is 5 bucks.

You can catch the BART from the SFO Int'l airport and get down at The Pleasant Hill/Contra Costa Centre Station (not the Walnut Creek station) and take a cab to the hotel. it is pretty easy and convenient. There are also shared cabs in SFO airport for around 60-80 bucks (don't remember exact charge).

  • Stayed: January 2012, traveled on business
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2  Thank bhaskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2012

The Hotel is easy to find. The staff were very helpful. The hotel is very clean and well kept. Our room was at the side of the hotel and we did not hear any traffic noise. Although we did not use the outdoor pool it looked well kept. The breakfast was good with sufficient selection. Unfortunately there was a major power failure on the street outside and the hotel lost complete power at 7am, however the staff coped very well and we still manged our breakfast!

  • Stayed: May 2012, traveled as a couple
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1  Thank monacomad52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2012

We stayed here for a family gathering. Rooms are comfortable and spacious. Right along a bike/pedestrian path. Good for morning walks. The pool was a great addition! A good way to cool down in the hot June temperatures.

Room Tip: Request a room away from Main Street.
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  • Stayed: June 2012, traveled with family
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1  Thank JTrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear JTrunner.

Thank you so much for your positive reviews about our property. We are so glad you chose to stay with us and share your experience on Trip Advisor.

I am pleased that you enjoyed your stay and I hope to see you at the property again soon.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

Check your credit card statement when you get home. I found an extra $350.00 fee attached which they said was a smoking fee. Neither my husband or I smoke.

We slept in so we were unable to rate their breakfast service.

  • Stayed: June 2012, traveled with family
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2  Thank Helenwearleykay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

Arrived on the hottest day of the year. The common areas were very warm but the room air conditioner worked well. Room was fine and location was good for me. The view from my window was of a warehouse. The staff was friendly but I felt the room was overpriced.

  • Stayed: June 2012
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1  Thank meeser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Walnut Creek

Address: 2730 N Main St, Walnut Creek, CA 94597-2732
Phone Number:
Location: United States > California > Walnut Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Price Range: $102 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Walnut Creek 3*
Number of rooms: 161
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Walnut Creek the perfect hotel for business or pleasure in the East Bay area of San Francisco. The Holiday Inn Express has transformed into a warm and modern hotel featuring contemporary furnishings, a natural light conservatory and a relaxing library area. The Holiday Inn Express Walnut Creek, CA hotel, minutes from Concord, Pleasant Hill and Moraga, offers access to I-680 for access to Oakland, San Francisco, San Jose, and all parts of the San Francisco Bay Area. Or, if you prefer to avoid driving, BART is 3 blocks away and takes you to San Francisco within 30 minutes. Visiting St. Mary s College, Concord Pavilion, & the upscale Broadway Shopping Plaza of Walnut Creek are all easy from the hotel.If you re working in Walnut Creek, the Holiday Inn Express Hotel makes visiting PMI, Siemens Oncology, Kaiser Permanente or PG&E easy and stress-free. In Contra Costa County, the Holiday Inn Express Walnut Creek, CA is well known for being one of the only hotels in Walnut Creek to offer free high-speed Internet access, free parking, and free shuttle service within 3 miles. ... more   less 
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Also Known As:
Holiday Inn Express Walnut Creek Hotel Walnut Creek
Holiday Inn Walnut Creek
Walnut Creek Holiday Inn

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