I have stayed at this property one two occasions this month due to business in the area. The Walnut Creek Marriott is not deserving of the Marriott brand nor the weekday rate of $200 per night.
The parking lot is coned off and guests are forced to valet park. As a business traveler I usually do valet park; however, since everyone is forced to use this parking method it takes upwards of 15-20 minutes to have your car retrieved. Calling ahead doesn't help as my keys had not been pulled on either occasion that I called to save time.
Check-in was uneventful and my first impression was that the lobby looked a bit dated and carpet needed cleaning or replacement. This hotel is spaced into 'pods' surrounding an elevator, so upon exiting the elevator one needs to head in one of three directions. The brass directional signs on the 4th floor were so tarnished that they could not be read at a distance. One is required to physically walk up to the sign to read the engraving that indicates the direction of the room.
On my second stay, I was immediately blown away with the smell of cigarette smoke upon opening the door. I understand that guests' smoking in designated non-smoking rooms are not within the control of the hotel; however, it IS within the control of housekeeping to put the room out of service pending disinfecting of the fabrics. It literally smelled like several people had smoked in this room minutes before I opened the door. Regardless of when it occured, the housekeeping group should be trained that this room was unacceptable and should have been used on an emergency-only basis. I switched to a room on the third floor.
The brass signs on the third floor are a bit less tarnished than the fourth, but one still needs to walk up to them as it is dark in the hallways and the signs are not easily read. My replacement room, as did all my rooms at this hotel, had many stains on the carpet which was green in color. Slippers are not provided and I did not remove my socks as it was obviously dirty. The tub had a grey color on the bottom from hard water and lack of proper cleaning. Furnishings were scratched and worn.
I ordered room service and the food, while more than acceptable, was delivered on plates with gold etching that was worn and chipped from the edges. It appears these plates were all very old and had been used and washed many times before, again a sign that the quality is not well controlled at this property.
I did not sleep well either night I was at this property which I attribute to be my discomfort with the standards of cleanliness. The sheets did not fit the bed properly causing the fitted bottom sheet to come off during the night. I kept thinking about the 60 Minutes program highlighting hotels and grew even more uncomfortable.
Unfortunately there is not much that can be done about this hotel. The rooms look exactly like those pictured on the website, with exception that they are now well worn with scratches and stains. There is so much deferred maintenance that it would literally require they close the property to do a floor to ceiling renovaton. I have sent my comments to Marriott to advise them that a quality audit needs to be performed. This hotel causes inconsistencies in brand quality and given the rate paid ($200/nt) is a poor value for the dollar. No one - at any hotel - should accept unclean accomodations, yet at this hotel my experience with 3 rooms show this to be the norm.
As I still have business in the area, my next stay will be at the Courtyard in Pleasant Hill. I will write a review on that property at the conclusion of my stay.
- Official Description (provided by the hotel):
- Our newly renovated hotel is just 2 blocks from the Walnut Creek BART station and convenient to San Francisco, Oakland and the rest of the Bay area. A premier green-certified hotel in downtown Walnut Creek, guests are sure to enjoy our outdoor pool, on-site fitness center, business center, fresh cuisine at Atrio Restaurant and 17,500 square feet of banquet space. Visit our beautiful hotel and experience comfortable living with many convenient amenities. ... more less
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- Also Known As:
- Walnut Creek Marriott Hotel Walnut Creek
- Marriott Walnut Creek