I had a few service issues here. I called from the BART station. I got there at night, so it was a little harder to find my way. The person who answered gave me very bad directions, and had me head the wrong way. I finally gave up on them, and found my own way. Then I checked in, and got to my very nice clean modern room.
I ordered room service at 10:30pm. They somehow didn't submit my order, and called me back at 11:30 to tell me the kitchen was now closed, but that to make up for it, they would comp what I ordered now (pre-prepped food, like sandwiches). My salad was still available, I was told. When the food got there, at midnight, it was the wrong salad, with the wrong dressing. They also neglected to bring the water I had ordered.
The service was very polite. The room was very comfortable. I just think that they should easily be able to direct you to the hotel from the BART, 2 blocks away, and get the meal right.
- Official Description (provided by the hotel):
- Discover a leader among hotels in Northern California at Renaissance ClubSport Walnut Creek Hotel. Here, we offer a unique blend of full-service accommodations with a world-class sports club, to create a superb spa-style fitness resort and luxury hotel in Walnut Creek. Guests can enjoy complimentary access to the 85,000 square foot ClubSport fitness center, offering the latest cardio and strength training equipment, five group fitness studios, racquetball, handball and squash courts, an aquatic center and childcare center with activities for kids of all ages. Complimentary high-speed internet access is also available throughout our luxurious property. Located just 30 minutes from San Francisco and Napa Valley, this centrally located hotel is sure to provide all the accommodations and amenities you need for a spa weekend. ... more less
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- Also Known As:
- Renaissance Walnut Creek
- Walnut Creek Renaissance