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“best breakfast ever”

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Ibis Sydney Olympic Park
GreenLeadersSilver level
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462 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Newcastle, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 5, 2013

Short stay of only one night, but long enough to NOT enjoy it.

Staff are rude, and disrespectful towards customers. When trying to get them to ring a Taxi to go to Circular Quay, the Front Desk was quite shock, like they didn't know what to do or that it was a shock that we wanted a Taxi...

For the price, we got what we paid for. But, never again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timotheos2119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Ibis Sydney Olympic Park, responded to this review, September 16, 2013
Dear Timotheos2119,
Thank you for taking the time to provide us with your feedback. Guest feedback is extremely important to us and we are disappointed to hear that you were not satisfied with your experience and your comments reading our staff. Our team are renowned for their warm and friendly service and obviously we have fallen well short of the mark on this occasion and for that we sincerely apologise.
We would welcome the opportunity of restoring your faith in our service in the future.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toukley, New South Wales, Australia
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 2, 2013

After arriving at 2.15 (check in is at 2) our room wasn't ready, this was all good and staff where very helpful we got 2 free drinks while we waited.
My husband had to park the car off site and was told the wrong parking area which was way down near the aquatic centre, when he came back after a half hour walk he was told to move it to another car parking area, so off he trekked for another longgggg walk, wasn't told they have a shuttle bus he could of used :(
We settled into the room which I must say for 5 star price its a 3 star room, toilet roll holders falling off wall, old thin towels, appliances on one side of room (iron, kettle) but power point on other side of room, this is a bit silly !!
As we where going to see the fabulous P!nk we knew we had to get ready and go down and find somewhere to eat.
We headed down to The Brewery but this was tooo packed no seats available.
We went back to the hotel and lined up for their restaurant, there was a long line, when we reached the front we where told if we did not book we could not be seated as the restaurant was fully booked.
1) don't you think when you book in they would suggest you book a table.
2) with such a long line of people waiting to get a table they would have announced if you have not booked we cannot seat you !!!!!!

we headed for the lobby bar which served a small menu but where so hungry and running out of time that we had to fight for a seat as these are very limited and very rarely cleared (glasses where everywhere all over tables only collected when they where running short at the bar)
We ordered and where told it would be approx. 30mins and waited and waited after approx. 50mins the people that sat next to us 30mins after us received their order, we asked the waitress where would our order be ? as did the people next to us as they knew we had ordered well before them as well !
we where then told that sorry our burgers where just put on the grill and would be 5 mins.
Finally our burgers arrived..........................chargrilled solid as rocks and un edible.
So over all I would say apart from P!nk the stay was absolutely terrible !!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Hotels_SOP, Guest Relations Manager at Ibis Sydney Olympic Park, responded to this review, September 10, 2013
Dear Sue W,
Thank you for taking the time to write your review. We are truly disappointed to hear of your experience and would like to apologise for your less than favourable experience. We pride ourselves on exceeding our guest’s expectations and obviously we have fallen well short of the mark on this occasion and for that we sincerely apologise.
Whilst we cannot turn back the clock on your experience we hope we are given the opportunity to demonstrate our ability to provide the best accommodation and dining options in the Sydney area. Should choose to return please contact me directly at guestrelationssop@accor.com so that I can personally arrange your reservation.
Kindest Regards,
Jill Murr
Quality & Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ibis Sydney Olympic Park

Property: Ibis Sydney Olympic Park
Address: Olympic Boulevard, Sydney Olympic Park, Auburn, New South Wales 2127, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Auburn > Sydney Olympic Park
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Sydney Olympic Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Sydney Olympic Park 3*
Number of rooms: 144
Official Description (provided by the hotel):
Ibis Sydney Olympic Park is in the heart of the Olympic precinct of the Sydney 2000 Olympic Games, only 20 minutes drive from the city centre and close to rail, bus and ferry services. The hotel features 144 rooms, two restaurants, a brewery bar andconference facilities shared with the adjacent Novotel Olympic Park. ... more   less 
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Also Known As:
Ibis Hotel Homebush

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