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“Great family friendly hotel”

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Hyatt Place San Diego/Vista-Carlsbad
Ranked #1 of 9 Hotels in Vista
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 2, 2013

Stayed here for spring break with the kids. We all loved it!! I did my research (read a LOT of reviews here) before we booked this hotel and to be honest, there is some truth to a lot of the comments made by previous reviewers, but.... It is far from San Diego - all attractions and you need a car,. ..Yes it is and you do! If you want to be in town, close to all the major attractions, then this is not the hotel for you. We love peace and quiet after a day sightseeing so it was perfect for us. The commute and we did it: just before, during and after rush hour, was not bad at all - for California. We drove into town every day except one (the day we went to Legoland. It is close to Legoland (not walking distance though). The staff that we encountered were attentive and always went out of their way to help . The room was spacious, there were five of us and with a double queen and a sofa sleeper it was more than adequate. It is true that you have to place the keycard in a pocket on the wall for electricity, but once this was explained to us, it was no big deal. The bathroom light is tricky but my kids figured it out very quickly and that turned out not to be a big deal either. Breakfast was to die for!!! The egg muffin/croissant combo was a hit with my kids, my husband loved the bagels and coffee and the fruits were my favorite. It was quite a spread. Yes, it could get very busy and crowded in the breakfast area, but we were down before eight every morning and had no problems. It is a very family friendly hotel but we had no problem with the noise level. If you have a car, there are shops, restaurants and take out places within a five mile radius. There is an outlet mall also!! The only reason that I am not giving this hotel five stars is because the hot tub heater broke down while we were there and it was not repaired before we left. But, I would still recommend this hotel and would stay here again.

Room Tip: Corner suites are great, if they are available.
  • Stayed: March 2013, traveled with family
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2  Thank aqwn2be
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded April 11, 2013

Dear aqwn2be,

Thank you for selecting our hotel to meet your spring break needs this year! I'm delighted to read your thorough and positive remarks about our hotel. We are centrally located to the northern San Diego County attractions that include the beach, LEGOLAND, the San Diego Zoo Safari Park, the Carlsbad Outlet Mall, and the Wave Waterpark.

Our two queen rooms are huge and sport the additional bedding of the queen sofa sleeper so can sleep up to six. The energy management system helps us be as sustainable as we can, and I appreciate your comments regarding its use.

Our breakfast is very extensive and it does get busy during peak times, but we endeavor to meet the flow of our guests at all times.

You'll be glad to know we repaired the spa the day you departed, and it will be up and running for your next trip to see us!

Travel safe!

Wes Lavender
General Manager

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586 - 592 of 661 reviews

Reviewed April 1, 2013

Our Easter weekend stay was wonderful!! Upon our arrival, we found the property and its grounds very modern and well maintained. The interior was equally impressive. Each member of the staff, from check-in to check out were very professional, engaging and extremely accommodating. Wes ( the General Manager) and staff were just great.

Our room, a “King Studio” was more than expected. Starting from the small bar with refrigerator, writing desk, full sized sofa sleeper with ottoman, king size bed and 42' plasma T.V. (which rotated to face either the bed or the sofa), it created a perfect “L” shaped environment. Even though the bathroom did not have a bathtub, the shower was huge so the tub was not missed. We loved our room and would definitely stay here again.

  • Stayed: March 2013, traveled on business
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Thank 1Triptaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded April 11, 2013

Dear 1Triptaker,

I am so happy to hear about your recent stay with us! Thanks for spending your Easter weekend with us!

I appreciate your positive comments regarding your interactions with our team, the modernity of the hotel and the functionality of our guest rooms. Our 42" HDTVs are perfect for watching a first run movie or for streaming data directly from your laptop (think Netflix). As an aside, our king bed rooms have showers only, but the double queen rooms have tub/shower combinations.

I hope to see you again soon!

Travel safe!

Wes Lavender
General Manager

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Reviewed March 31, 2013

We stayed here for a week. We arrived in San Diego and rented a car from Alamo. Very easy to get from car rental lot onto the I 5 freeway then to Palamor airport road and to S Melrose drive and hotel was a couple blocks down on the left. Lots of free parking in a clean well kept neighborhood. Albertson's grocery was close by. In the room and hotel there is free wfi . In the lobby computers were free to use as well as a printer to print off maps from google giving directions for the day of your destination. Free breakfast in the morning was great and was one less thing to worry about. Good variety but not huge. No bacon, scrambled eggs etc. but fresh fruit, yogurt, english muffin eggs and ham, oatmeal, cereal, toast, juice, milk etc. Very friendly staff. Great hotel over all. Small pool and hot tub out back of the hotel. The only thing I would like to see is benches out front and out back to sit on while waiting. Absolutely no where to sit outside except on the curb. Would stay here again.

  • Stayed: March 2013, traveled as a couple
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Thank LynnandGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded April 1, 2013

Dear LynnandGeorge,

We are delighted to have hosted you during your recent foray from Calgary! Thank you for your positive comments regarding our staff, breakfast and suite of high-tech amenities. We want to be on the cutting edge of technology and very user friendly.

I appreciate your comments regarding bench seating in front and behind the hotel and we will endeavor to implement these before you see us again.

Travel safe!

Wes Lavender
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

LEGOLAND and lots of young children and parents. The hotel is in a very nice area. The pool outside is next to a parking lot. The only place to eat at night is a 4 seated snack bar with expensive 3 star food. The breakfast in the am is busy and the food is like fast food again but it is included in the price of the hotel. I would not stay here again. We were in town taking care of a business transaction that was close in the area.

Room Tip: Packed with children going to LEGOLAND.
  • Stayed: March 2013, traveled on business
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Thank Msmonacomusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded April 1, 2013

Dear Msmonacomusic,

Thank you for picking our hotel as your place to stay during your recent business in our area. We appreciate the positive comments regarding our location and amenities.

I'm disappointed that you wouldn't stay with us again, and I hope that if there is something we can do to earn your loyalty you would please contact me at the hotel. We are busy with both corporate and leisure guests for spring break, but we hope to meet the needs of all of our guests.

Thanks again for your business, and we hope to see you soon.

Wes Lavender
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2013

We were moving our daughter home while her husband is deployed in Afghanistan and needed a last minute place to spend the night. We have stayed in Hyatt Place properties in the past and have always enjoyed them. This one was even better than the others. Beside the fact that it is a brand new property, it was as clean as a pin. The staff went out of their way to make sure we had a great stay and the best price. The complimentary breakfast was one of the best I have had in a while. The rooms are huge and very well appointed. We only wish we could have stayed another night!

  • Stayed: March 2013, traveled with family
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Thank SunDancer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded April 1, 2013

Dear SunDancer1,

We are delighted to have hosted you and your family during the relocation due to your son-in-law's deployment (thanks for your service by the way)! I'm excited that you selected our hotel based on your loyalty to the Hyatt Place brand, and that we met your expectations with our amenities and service.

I have passed your comments on to our team, and look forward to seeing you again soon!

Wes Lavender
General Manager

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Reviewed March 4, 2013

The room was spacious, pleasant, nicely designed, elegant, clean and quiet.
A very comfortable bed with excellent duvet and without the annoying flat sheet that doesn't stop moving.
A huge flat TV with excellent image.
In the bathroom there was an addictive shower stall with very good and pleasant stream. Good quality towels. There were no glasses for tooth brushing. There were only 2 glasses from which we drank water.
The front desk staff was polite, friendly, helpful and pleasant.
At breakfast they were out of yogurt and nobody took care of that. Good variety of food.
One of the guests was holding his small dog in one hand and taking food for breakfast with the other hand. He was holding the dog above the food and no staff member stopped him. Only after I asked them to, they told him to stop. It should be the staff job to pay attention to hygiene problems like that.

  • Stayed: January 2013, traveled as a couple
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2  Thank AllKnowMother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded March 19, 2013

Dear AllKnowMother,

I am delighted you chose our hotel during your trip to our area recently! It is gratifying to hear that we met your needs with our service and facility.

I sincerely apologize for the issues you experienced in our breakfast with yogurt not being replaced when depleted and the potential health concern with a pet. We have reviewed our pet policy with our team to ensure this issue does not reoccur. I appreciate your assistance with this matter and for bringing it to our attention.

We hope to see you again soon!

Wes Lavender
General Manager

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Reviewed February 21, 2013

Brand new beautifully decorated surroundings and room. Great staff, nice lobby and breakfast experience. Free WIFI. Room large, well appointed, excellent TV, bathroom & shower.
Only complaint: poor noise insulation.

  • Stayed: February 2013, traveled on business
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1  Thank ZMelzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesLavender, General Manager at Hyatt Place San Diego/Vista-Carlsbad, responded to this reviewResponded March 19, 2013

Dear zackmelzer,

Thank you for choosing to stay with us during your trip to Northern San Diego County in February!

We offer a complete suite of complimentary amenities to meet the needs of business travelers, and I appreciate you pointing them out. Our king rooms feature a shower, and our rooms with two queens have a tub.

I sincerely apologize for the noise issues you experienced. We do have some very quiet rooms away from foot traffic in the hotel, and next time you come just request a quiet room and our team will make sure we accommodate the request.

We hope to see you again soon!

Wes Lavender
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Diego/Vista-Carlsbad

Address: 2645 S Melrose Dr, Vista, CA 92081-8783
Location: United States > California > Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Vista
Price Range: $132 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Diego/Vista-Carlsbad 3*
Number of rooms: 150
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