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“All night nightmare”

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La Quinta Inn & Suites Visalia/Sequoia Gateway
Ranked #5 of 14 Hotels in Visalia
Certificate of Excellence
californa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“All night nightmare”
Reviewed April 20, 2010

This hotel looked very nice...but when the smoke hit the fan management was nowhere to be found. We heard banging above us for about about an hour before my husband got up to check and see what was going on. He looked outside and saw masses of people in the parking lot and several fireengines. He quickly went down to the front desk to see what was going on. The front desk clerk would not respond when asked....so he came back to the room. We were on the first floor and had a window with a nice opening to the outside, so we stayed there until firefighters pounded on the door and said we were to evacuate. Apparently the fire alarms were not working because we never heard them and we did not get a call on our phone. There was smoke coming from an AC unit above us. Unlike the report on the E-net, we were not told we could wait in a nearby resturant.....and neither were hundreds of other patrons that stood out in the parking lot.

When we were let back in the fire alarms went off the rest of the night and we never did sleep. Their excuse was that people were smoking in their rooms and that was not their fault. (It sure would have been nice if the alarms would have worked during the real fire)
We were greeted by a giant cockroach in our sink in the morning.

I e-mailed the manager the next day. There were no apoligies....only a disclaimer that they were not responsible for the fire. The manager would not directly address the management issue, the way my husband's questioning was ignored, or the freindly huge cockroach.

I had to go over the manager's head and call the customer service division They finally said they would refund us for the night after two calls to them.

A wonderful looking hotel.......just hope you are not there when the smoke hits the fan

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2SpecialJeepers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sacramento, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 13, 2009

First off, let me tell you that we have stayed at two other locations in Visalia-one very expensive (the Marriott) and one inexpensive (stay away from the Motel 6). La Quinta is is not only affordable but clean, comfortable and a great place to stay. We travel to the area about two times a year to visit family and keep returning to this property for its amenities. Our 6 year old loves the pool/spa and the breakfast while basic, is plentiful and gets us started in the morning. I like that it's really really clean and within walking distance of many restaurants. We have never had an issue with noise while staying here except from other guests. Next week we wll be staying here again for all these reasons.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGD67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 30, 2009

While traveling to Sequoia I booked a queen room last minute for 75$ on Priceline but got upgraded during check in to a king room. Staff was friendly and efficient.

The room was big, very clean with a super comfortable bed and free WIFI. The bathroom was also a good size and again very clean. Some reviewers have complained about the noise. While I am a light sleeper I didn't find our room (facing the highway) to be very noisy. There is a good distance between the highway and the hotel and while I could here other guests in the hallway the walls were thick enough to give me a good night rest.

The complimentary breakfast was basic (fresh waffles, bagels, sausages, eggs, cereals etc) but there was enough for everyone. There was also a pool and business center we could use free of charge.

We would definitely stay here again!

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NL1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westcoasteastcoast
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 22, 2009

We had spent the previous night in Kings Canyon and visited Sequoia Park that day - drove out to Visalia on our way ultimately to Death Valley. Had not made a reservation but figured we could find something in Visalia. When we saw La Quinta, we knew we would be fine. This appeared to be a newer inn, very clean, easily accessible, and a great hot breakfast included in the room price. The guy checking us in gave us good tips for dinner spots - the room was set up for computer access with a desk area. However, we were without computer so used the business office downstairs - very nice, fast computers. All in all, a good experience.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westcoasteastcoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Oregon
Level Contributor
125 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 17, 2009

Been wanting to try this place for a couple of years now.
Finally got the chance on March 15th 2009. In a word...
Disappointing. I made the reservation in the morning.
When we checked in that afternoon the guy at the front desk was
an Eeyore. Couldn't get him to say two words. I don't know folks, call me finicky but after I've driven all day I would kind of like a smile and a "How do you do?" when I walk in to plunk down a hundred bucks on a place to spend the night.

Had to grill him to get the password to use the Internet.

I had requested the 3rd floor, he put us on the 2nd. I saw how many other reservations he had, a grand total of four.
The room seemed old and dingy even though I know the place is fairly new. Burn marks on the carpet of a non smoking room always make you wonder how clean the place really is. Mega noise from the freeway outside too.

We have tried La Quintas in the past and they always seem to fall a little short of other hotels. The bed was firm and the amenities were lite.
Breakfast was the typical hard boiled egg, yogurt, cold cereal with juice.

We wont be back.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank longball44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Campbell
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2008

I am currently staying at La Quinta and will be staying here on and off for two weeks on my traveling here in California with my husband. My husband had his leave from the military after his 13 month tour and Iraq and we came to California to visit my family and for him to meet them. I called La Quinta after finding it in a phone book... And I was so fortunate to find this place. It was about 88.00 dollars plus tax a night with a military discount. the rooms are clean and very pretty. The staff is sweet. Housekeeping does and unbelievable job of cleaning! They have a pool with a hot tub. a fitness center for my husband. Free internet which I'm on now. and its there computer.. they have two in there business center room And They have a laundry facility for my longer stays here. =] which is great. and they have breakfast in the mornings...everything is in walking distance. I recommend you stay here.. you won't regret it...its worth what you pay for. I'm enjoying it and I cant wait to stay here again when I get back from the coast.. Don't spare an expense on your vacation I tried to my first night and I regretted it ...when I stayed at the Econo Lodge in Visalia never stay there it is DISGUSTING...La QUINTA is the upgrade and luxury I needed and wanted....!

  • Liked — They had free internet! Its very imperative for my lifestyle that its accessible...And everything in general...about this place..I have no regrets or bad things to say about it.
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank soldiersprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NM
Level Contributor
59 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 15, 2008

I stayed here on a trip to Sequioa/Kings Canyon National Park. The hotel was clean and located in a nice part of town. There are several restaurants and stores within walking distance.

Stayed October 2008
Helpful?
Thank brev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Visalia/Sequoia Gateway

Property: La Quinta Inn & Suites Visalia/Sequoia Gateway
Address: 5438 W Cypress Ave, Visalia, CA 93277-8340
Phone Number:
Location: United States > California > Visalia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Visalia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — La Quinta Inn & Suites Visalia/Sequoia Gateway 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
La Quinta Visalia
Visalia La Quinta

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