This hotel looked very nice...but when the smoke hit the fan management was nowhere to be found. We heard banging above us for about about an hour before my husband got up to check and see what was going on. He looked outside and saw masses of people in the parking lot and several fireengines. He quickly went down to the front desk to see what was going on. The front desk clerk would not respond when asked....so he came back to the room. We were on the first floor and had a window with a nice opening to the outside, so we stayed there until firefighters pounded on the door and said we were to evacuate. Apparently the fire alarms were not working because we never heard them and we did not get a call on our phone. There was smoke coming from an AC unit above us. Unlike the report on the E-net, we were not told we could wait in a nearby resturant.....and neither were hundreds of other patrons that stood out in the parking lot.
When we were let back in the fire alarms went off the rest of the night and we never did sleep. Their excuse was that people were smoking in their rooms and that was not their fault. (It sure would have been nice if the alarms would have worked during the real fire)
We were greeted by a giant cockroach in our sink in the morning.
I e-mailed the manager the next day. There were no apoligies....only a disclaimer that they were not responsible for the fire. The manager would not directly address the management issue, the way my husband's questioning was ignored, or the freindly huge cockroach.
I had to go over the manager's head and call the customer service division They finally said they would refund us for the night after two calls to them.
A wonderful looking hotel.......just hope you are not there when the smoke hits the fan
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- Also Known As:
- La Quinta Visalia
- Visalia La Quinta