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“Disappointing” 2 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   9300 W. Airport Drive, Visalia, CA 93277   |  
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Ranked #5 of 13 Hotels in Visalia
Firestone, Colorado
1 review
“Disappointing”
2 of 5 stars Reviewed October 24, 2013

The room wasn't cleaned very well and one day my towels were replaced with damp ones. The bathmat was downright WET, like it had just been used. When I took it to the front desk, they were borderline rude about it. Vending machines empty, like they haven't been serviced in a year or more. Hallway reeks of cigarettes, even on a non-smoking floor. Breakfast wasn't good, unless you like cereal a lot.

Room Tip: Third floor smells terrible.
See more room tips
  • Stayed September 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Katie_80504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfort_inn_visalia, General Manager at Comfort Inn & Suites, responded to this review, December 5, 2013
I truly apologize for not meeting your expectations. I was happy I had the opportunity to speak over the phone with you the Monday following your departure and I sincerely hope you will give us someday another opportunity. We have already addressed all the issues and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    60
    68
    32
    6
    4
See reviews for
45
55
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21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 20, 2013 via mobile

The rooms are quite nice and clean and the beds are comfortable, we brought our memory foam for my pregnant wife and she loved the beds.
The breakfast is ok, there was no sausage or bacon with the eggs which was disappointing but I was told that on Saturday there will be sausage, the coffee is good and so is the hot chocolate.
The staff is nice and helpful but my major issue is the slow Internet which is almost unusable in the weekend, feels worse then dial up, the speed had issues on Thursday as well where its either horribly slow or just disconnects completely. If you need a reliable Internet connection for work or you just want to watch a
Movie get a different hotel because you will not find it here.
The location is by the freeway and there is a nice park for kids a walk away.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Acidbullet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, September 22, 2013
Thank you for your review. Comments such as yours enable us to provide better service for our guests. We are already working on the speed of the internet with our provider. We look forward to having you stay again so you can see the improvements. Once again, Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed here on our way to Sequoia/Kings Canyon National Parks. We got stuck in SoCal traffic on the way, so did not check in until 9 pm. The staff were very friendly and our room was great, with a very comfortable bed, but there was really no place to eat nearby. We were directed to a gas station on the other side of 198 that had a Quizno's and Pizza Hut, but those were shut down by the time we got there. If you are coming in late, make sure you eat beforehand.
There is just one washing machine and one dryer, so if you are planning to do laundry here, you may have to wait. We were happy that laundry was even available. We did not use the pool (again, we were too late), but it looked nice. Breakfast was fine - waffles, yogurt, and coffee that disappeared quickly but was also replaced quickly, so very fresh. By the way, if you get a room close to the registration desk, you will be awake early. The staff use a cart to prepare for the breakfast, and it rumbled down the hall several times before breakfast was served. My husband is an early riser anyway, and I wanted to get on the road, so not a huge deal, but if you want to sleep in, ask for a room in a quieter spot.
Visalia was a good stop on the way to the national parks, but if you plan to enter the parks on multiple days, you may want to stay in one of the parks. The accommodations aren't nearly as nice, but you would only have to join the lineup to enter the parks once.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dwheatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 17, 2013
Thank you for your comments and recommendations to future guests. We have addressed the noise concerns when preparing for breakfast for our guests convenience. Once again Thank You, your feedback is imperative for our improvement. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 11, 2013 via mobile

This hotel is conveniently located off of Highway 99 and the 198. The room was very clean and the bed wonderfully comfortable. The price was reasonable considering this Is summer. Breakfast items were just ok. Front desk very friendly.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dtwsjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 12, 2013
Thank you, we are happy to hear you enjoyed your stay. My staff and I work very hard to ensure guest satisfaction. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Tx
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed August 10, 2013

My room was very big with a king bed, oversize chair w/ottoman and a work desk and chair. Everything in it was spotless and one of the best rooms that I've stayed at in years. The location was very quiet and next to a nice park and golf course. The staff was exceptionally helpful and friendly. Great complimentary breakfast with lots of choices. I highly recommend this hotel.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank garyDallas_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 12, 2013
Thank you. We truly appreciate your feedback, it's always rewarding to hear comments such as yours. We look forward to seeing you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, Utah
Level Contributor
7 reviews
5 of 5 stars Reviewed July 31, 2013

We wanted to go to Sequoia Nat'l Park and Kings Canyon Nat'l Park on a tight budget. The hotel is a smaller hotel but it is quiet and clean. The staff was friendly and accommodating. The pool is small but one of the cleanest clearest pools I have seen at a hotel in a long time. It is not very far to Visalia if you take Hwy 63. Don't take Hwy 99 into Visalia. It was a great hotel and a great way to stay within budget.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, August 2, 2013
We very much appreciate your comments and we are glad you enjoyed your stay. We are 2 minutes from Hwy 99 off Hwy 198 E and quaint downtown Visalia is only 5 minutes away. Thank you for your feed back we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ca
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

At first glance didn't think it was such a great hotel but as soon as we walked in we were greeted with such friendliness...the staff were very nice, the beds are sooooooo comfortable!!! Our room was very clean...definitely will come back and stay at this hotel.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gcoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luna099, General Manager at Comfort Inn & Suites, responded to this review, July 12, 2013
Thank you !! We are happy to hear you liked our new bedding and that you enjoyed your stay. My staff and I strive everyday to make our guests feel right at home. We hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 9300 W. Airport Drive, Visalia, CA 93277
Phone Number:
Location: United States > California > Visalia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Visalia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located in the beautiful city of Visalia, CA just 39 miles West of the fabulous Sequoia National Park at Hwy 198 and only seconds from Hwy 99. All of our completely renovated rooms include microwaves, refrigerators, irons, ironing boards, hair dryers and coffee makers. We serve Complimentary Full Hot Breakfast daily and offer Free WiFi for all our guests. Our Fitness center includes a weight system and other state of the art equipment as well as a Sauna for your convenience. We welcome pets. Plaza Park Sports Complex is just across the street and it includes a fun dog park as well. We’re sure you’ll enjoy your stay with us. ... more   less 
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Also Known As:
Comfort Hotel Visalia
Comfort Inn And Suites
Comfort Inn Visalia
Visalia Comfort Inn

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