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“Keep their Hilton name..”

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Hilton Garden Inn Victorville
Ranked #1 of 19 Hotels in Victorville
Certificate of Excellence
Santa Monica, California
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Keep their Hilton name..”
Reviewed April 29, 2014

Good location.. feel safe once you get into this place nice and clean rooms and area.. Free coffee news paper and sweets and WiFi.... ideal for business stay.. One thing I noticed they disconnected the refrigerator from the outlet once i enter to the room. i was was so hard to connect due to their room set up. I am suggesting room service need to keep all the equipment ready once someone reserve the room..

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hewage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
    267
    172
    57
    21
    16
See reviews for
159
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Austin, Texas
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 27, 2014

We were here for Engagement Ceremony. Hotel has a very nice and fully equipped Hall on the back side. Room was nice and comfortable and very well appointed with all necessary amenities.
Staff was extra nice! Reception area was very well decorated and they have a Bar also. Hotel has almost everything you could ask for. Very nice and highly recommended.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepak G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmichael, United States
1 review
Reviewed April 22, 2014

Very nice hotel with extremely nice staff members. A little disappointed that they charge for breakfast since other HGI's I have stayed at do not. The lobby is very well appointed and the fitness center is first rate for a hotel. Freeweights, treadmill, and eliptical. The pantry for late night munchies and sundry items was very well stocked.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarzana, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2014

Hubby needs to do work out of town, this hotel offered a very helpful desk staff and even the repair man ( who was able to fix the a/c in 5 minutes) were wonderful. This is our first choice of hotels when we go to Victorville.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hesperia, United States
1 review
Reviewed April 19, 2014

I reserved a bed and breakfast package for my parents and they had a great experience. Check-in was quick and the staff very friendly. The next day at breakfast the restaurant staff made them feel like royalty (as my mother put it) with exceptional service and a friendly atmosphere. The adjustable bed and in-room Keurig brewer were a GREAT touch!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alicia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Nevada, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 9, 2014

Not sure if we should give this hotel 5 stars, or NONE...

In town for a meeting and we were directed to the Hilton Garden Inn. The receptionist who helped us book the room over the phone (Rachel?) very helpful and accommodating. The staff in the dining area for breakfast the next morning was superb!

Check-in clerk was polite but not very helpful. But that was not the problem...

First, we could hear the conversations of people in the rooms next to us. No, they weren't being loud. Just talking... but their voices easily penetrated into our room. I'm sure when we turned the TV on, they could tell exactly what we were watching.

More importantly (as another reviewer pointed out here) the bed was probably the WORST hotel bed I have slept on in years... The outside edges of the mattress were rock hard and the center of the mattress was so broken down that it was at least 6" lower than the sides. I kept rolling toward the middle - and waking up - despite all sorts of attempts to get comfortable. In addition, whenever the fan on the heater started (it was set on 'auto') it sounded like the bearings were gone. It grated and scraped until it finally go up to speed, then finally quieted down somewhat.

So, some of the staff deserved 5 Stars - Some 2 Stars - and the room deserved NONE. Overall, this adds up to a 2-star rating... Probably will not stay here next time we are in the area.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristal S, Manager at Hilton Garden Inn Victorville, responded to this review, June 16, 2014
Larry,

I appreciate your candid review of your recent stay at our property. I apologize for the bed in your room not being comfortable. Comfort and safety is my highest priority for our guests and I’m sorry you didn’t feel at home with the noises going on around you. I have reviewed your comments about our staff and am glad some of them treated you with the quality service you deserve. I invite you to stay with us the next time your travels bring you to the area.

Kind Regards,

Kristal Salazar
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ojai, United States
1 review
Reviewed April 9, 2014

very clean rooms, friendly staff, good full breakfast, nice pool and coffee and tea all day long. close to restaurants and shopping. next to a family center great for the kids. I thought this tripadviser would help other people looking for a good hotel but they make it so you really don't want to write anything because they will not submit it without 200 characters.. FYI don't do the tripadviser part of this survey

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Victorville

Property: Hilton Garden Inn Victorville
Address: 12603 Mariposa Rd, Victorville, CA 92395-6004
Phone Number:
Location: United States > California > Victorville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Victorville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Victorville 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Hilton Garden Inn Victorville Hotel Victorville
Hilton Victorville
Victorville Hilton Garden Inn

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